Gresham Subaru

I had a great time at Gresham Subaru. The staff was very friendly and helpful. They got me into a new car of my dreams for a great deal. They took their time with every step and I never felt rushed. I will recommend anyone to Gresham Subaru.

Went in to get a price quote and the dealer working with me raised his finger and pointed at the msrp and said that’s it. Because l was not buying that day he treated me as if l was wasting his time. I’m not sure how many people drop $ 20,000+ without shopping around for the best price but the dealer seemed weirded out by it.

Came in with friends car for Q. Bout light on dash. Best customer service EVER… This crew… Their not 5 stars… Their ROCKSTARS !!!

Awesome Subaru dealership, in and out in 35 min for my oil change, nice waiting area, snacks and coffee were awesome. Thanks Lauren for the great service. I’ll be back for my next service for sure.

My husband and I bought our first car from a dealership here from David, one of the salespeople here. He was really helpful and understanding and we found my husband’s dream car at a reasonable price. I plan to come here again to purchase a car for myself.

Absolutely outstanding experience. I bought my Outback with no hassle, no stress. Everyone was great, and I definitely got an excellent deal. Incidentally, this Subaru dealership happens to be in the best location for a very thorough test drive on open country roads, as well as some in town practice. My salesperson Rami was friendly, polite, knowledgeable and easy going. Best place to buy a Subaru in the greater Portland area!

Thanks guys… my friend bought a very nice used car at the Clackamas Tent Sale, but in her haste she signed up for Everything… upon reflection, she realized she couldn’t really afford all the extras, returning to the dealership, the very nice people at the tent sale fixed the contract to accommodate her wishes… thanks again…

Nick was awesome! It’s always uncomfortable for a woman to go to a car dealership because we always feel like we’re being taken advantage of. Nick put us at ease and was not pressuring at all! I appreciated how he would use real life examples of him and his wife with their Subaru to point out different features that he finds very useful to know. Thank you Nick!

I came specifically to look at one car I’d seen online. Mary brought it up right away, we went on a test drive, and was driving the car home before the kids needed to get to bed. Super easy, smooth, and comfortable. Gina was helpful by email as well, helping to pin down a specific car.

Made an appt on-​line for 4 new tires days ago. Got to my 9 am appt promptly. At 10:30 the service rep comes out and tells me that they haven’t started on my car because the tech didn’t tell her he brought it in??? My car has been sitting in front of the service desk for an hour and a half. The service reps didn’t see it and wonder why it’s been sitting there for so long? She said they wouldn’t charge me today. What does that mean? Free labor? She said it would be finished in an hour. It’s after 11 now. Still waiting… Finally! They did knock a $ 100 off. That’s cool.
So this is Monday, and my appt was Sat. Subaru sent me a survey about my service. So I was honest and filled it out. Today, I get a call from Gresham Subaru, they left a message for me to call back. So I called, and I think I talked to the manager, or at least the service manager. He said he wanted to make this right and asked what he could do. I said I was happy with the $ 100 dollars, that he didn’t have to do that. I told him I was only going to be in OR for 2 more weeks. So he offered to detail my car. I asked if I could get my oil changed, but I wasn’t looking for free stuff. Then he said they were going to change my oil, detail my car, and give me a car to drive for the day! Sounds very nice! Above and beyond what he needed to do. I’ll let you know what happens after my appt on Saturday.
So I took my car in for a detail and oil change. I was given a car to drive for the day, a brand new Crosstrek, with a full tank of gas! It was really a nice little car. I brought the car back at 4:30. My car was outside and ready to go! It looked beautiful! They got all the bug spots on the front that I couldn’t get rid of. I did not clean out my glovebox or the console. When I got my car back all the contents were in a box! They cleaned that too! It was like a brand new car. I have not looked under the hood to see if they cleaned that. My friend went to get in on the passenger side and about did the splits the floor mat was so slick! My windows were so clean too! It was awesome! When I went to pay for the oil change, that was free too! So awesome! They went above and beyond my expectations! Plus, I told everyone at work and they are going to take their cars there too!/

James Giles repairs dents at Gresham Subaru under the supervision of Frank the Service Advisor. James recently repaired a dent in my 2015 Outback. The dent in the right front fender could not have been placed at a worse point. Upon completion of the repair, the fender appeared just like new, and the cost of the repair was an extremely reasonable out of pocket cost. James is a highly skilled craftsman. 5 Stars and my highest recommendation go for your next automotive dent repairs.

I went in to try out the parts department. I ordered the OEM Subaru performance exhaust. I had it in my hands in a short amount of time and at a decent price. Thank you parts dept.

I purchased a new 2015 Subaru Forester here, came back and had them install a trailer hitch, the guy named Bryan quoted me $ 198, after 2 hours of wait he comes and says they need to drill more and it involves extra labor and says it will cost an extra $ 60, so at this point am I to say no and go home with half assed job? I said to go ahead and finish the job, so after an hour or so I got my car and left.
I just had some time and inspected the car, they charged me for extra work but they did not do the work, I’m guessing the extra $ 60 was for the time it would cost them to cut or drill 1 inch holes onto the muffler heat shield, they left out the heat shield completely, so I am missing a part and they charged me $ 60 for no apparent reason. Other than that the receiver hitch made by Curt fits like a glove, so my heat shield was removed and I was charged $ 60 extra for what extra drilling or cutting? All of the 6 bolts are in the stock holes that comes with all 2015 Subaru Foresters pre drilled for the hitch. I changed oil myself for good reason, I don’t think I will be trusting this dealership with anything, and to all other unsuspecting customers be wary of their tactics, they were trying to up sell things to other customers while I was waiting which seemed like stuff they did not need.

Solid service from Gresham Subaru for the 6k oil change etc. Had it done in 35 minutes including a tire rotation at a very fair price. Also took a test drive in an Outback thru some very nice countryside.

I rarely write reviews, but this situation has really irked me. My roommate went to this dealership today and bought a 2015 Subaru Impreza. They informed her that they would give her a $ 25k car for the price of $ 21.5k. We discussed this deal back at the house and I looked up the car to compare the features from the base model she was considering to the Premium model they sold her. Come to find out $ 21.5k is the MSRP of the car, not $ 25k as the dealership had informed her. We called the dealership and what they told her is that there was a $ 2.5k ADM (Additional Dealer Markup). So the dealer is charging even more than the MSRP which already has profit built into the vehicle cost for the dealership. This ADM charge was not disclosed to her at all even though they say that they did. All they told her is that she was getting a $ 25k car for $ 21.5 making it sound like she got a deal. In reality she got a $ 21.5k car for $ 21.5k.
I asked them to email a copy of their ADM notice that they say she was provided and they would not. They would only discuss this if we came into the dealership. They did not care and would not do anything to correct the situation.
I will ensure that everyone I know is aware of this dealer so that they do not ever purchase from them.

Mark D in the internet department was so phenomenal. I had been shopping a few months, looking at several makes/​models. He was the first salesperson who treated me like a fellow human. My purchase experience was great, and the little contact I’ve had with the service dept has been great as well, I will be going there for all my car needs from now on. Great work, guys.

Came in on a late Sunday, not looking to buy a car that day but to get a feel for one I would want. I had researched the Crosstrek and had some questions. Mike GUTIERREZ was able to answer them all immediately, even though one answer may have been wrong when you exude confidence in yourself and your answers you instill that confidence into your customers, and their choices. I gotta say I miss the size of my jeep, but I just drove back to PDX from Canada and got OVER 500 miles on one tank of gas. I was ecstatic. Mike was a great help and was able to level with me on needs and understanding the customer helps keep customers. Unless my wife and I buy the new tesla SUV we will be back to buy another car hopefully from the same cool guy, and hopefully even more gas mileage!

We started our interactions with Adam Jackson through the internet site. He got back to us within 30minutes of the initial customer service chat. He was prompt to the appointment made for the next day and the entire process went well from that point to conclusion.
We were «dumping» a brand new Honda Accord Hybrid (2015), we bought in October 14. Think we might have gotten a better trade in value, but we understood when we went in that this «mistake» was going to cost us. It was back to Subaru and we were going to make a purchase even if this was a «car dealership» process.
That said Adam was extremely knowledgable about what cars were on the lot, and ready to take all the time we needed to choose exactly the car we needed.
Adam Jackson is the first salesman we have ever encountered that clearly explained differences in models, how the technology works and the different options between models.
Once we decided on «the car» and the absurdly long paperwork process was completed (Car sales, in general remains in the dark ages when it comes to processing paperwork.) To be fair we did ask a lot of questions re: the lease papers, but the manager came in and explained them clearly, answered our questions.
Adam had the car washed, tank filled and then walked us through the entire car inside and out, answering questions, clear complete explanation for all of the buttons, fuses, and technology before we left the lot, I had to read the books front to back with the Honda to figure out how to use a lot of the technology just to program the radio and phones, not so with Adam’s approach. That was all covered and completed before we left the lot.
This was the most thorough and pleasant experience we have had since our son sold us our first Subaru in 1998. Since it had only been three months since our last experience which was lukewarm at it’s best our comparisons are pretty fresh in our minds. It almost makes me want to buy another car from him.
The dealership was warm, clean and the coffee was great. We are sold and will go back when/​if we are in the market for another car and will as well highly recommend Gresham Subaru and Adam Jackson to our family and friends.

Fantastic Experience buying my first car ever!
1. IVAN REECE IS THE MAN!
2. Beat all other Portland metro Subby dealers on my new 2015 Impreza Sport hatchback by $ 400+
3. Very easy going, polite, & friendly staff.
4. NO UPSELLS!!! Actually they are still working with me to get low priced accessories!
5. Awesome Charity donation with new Subby purchase! They care about the community they serve!
6. 100% happy with my experience buying a new car with Gresham SUBARU!
Go see IVAN REECE — he is the man!
Thanks for the experience & great new Subby!
— Tyler & Vanessa Monzie

I didn’t buy a car here. I didn’t spend a lot of time here. I had a decent experience at this dealership. I was trying to start the process for purchasing a new car and stopped in to this location.
David greeted me and spent some time talking about some new and used Subarus.
We took a test drive in a new Impreza. I appreciate the time and information.