Centurylink

I understand that you have a high volume of calls, but you always have a high volume of calls. Hire some more people? I have an easy question that sadly requires me to speak to someone, 20 minutes on hold is not reasonable.

Do not believe anything their customer service agents state. The first two lied or mid-​informed me with a price, timeframe for installation, and their management refused to give me the price they quoted me. The manager didn’t seem to care about the service I got. Also if Directv transfers a call to Century Link for bundled service, you won’t get a correct price quote. To get the price they quote, you have to call Century Link first, then they transfer you to Directv to get the quote. They will NEVER tell you that, and if you don’t ask for that service in the correct order you are out of luck. By the way, they gave me a four hour window to show up. After five hours, I called and their customer service told me you need to be there for eight hours. After I hung up I was irate and called back a hour later. A customer service person named Cassie apologized for the service I received, and told me the information I received from previous calls was incorrect. You didn’t need to wait at all. This service person is only to install your service from the street. She also apologized for price quote which wasn’t correct.