Toyota of Greenville

Toyota Greenville has a policy of cutting replacement keys for the registered owner of the vehicle only. I appreciate their commitment to protect my investment but they have in the past exchanged the key I handed them when I in for service back to me.

Usually we go to our mechanic for auto work, but recently we’ve needed to go to the Toyota dealer for things the mechanic could not do. This was unfortunate. We took it in for some knocking noise and they diagnosed it to the tune of over $ 1200 (they charged us over $ 100 for this advice). Then I got a second opinion downtown, and they determined that it was not what they had diagnosed and for the same price were able to fix not only that but work on a slew of other issues as well. Unfortunately we had to take it back to Toyota for an unrelated Toyota issue (something the mechanic has no control over) and once again, they didn’t correct the problem and it needed to go back in for a second time to be corrected. I don’t know what’s going on here, but we’ve had 3 bad experiences here, and we will stay away whenever possible. Beware of this service department!

Poor service experience. Took about 20 minutes to leave my car and the only service rep Kevin Naessens didn’t really want to help or was too busy so he pawned me off the Santiago Giraldo who was helpful but it took much longer than I have ever had to wait. I only needed a new battery and the car was towed to the dealer because it wouldn’t start. Santiago told me to see him when I returned but he was not there when I came back 3 hours later after he called and told me the car was done. No one else helped me and I stood in the room for at least 20 minutes. One person tried to help but couldn’t find my paper work and no one knew where Santiago was. Finally I escalated to a manager and he got Angel Ramos to help me. She was excellent by the way. She figured out that my name had been incorrectly logged as Ed H so they couldn’t find my paperwork. This made no sense since I bought multiple Toyota’s there in the past. The earlier system where the bills were kept centrally for payment was much better. I should not have to wait for a specific person to return or be found before I can pay for my service and leave. This should be a painless process but it was not for me this time. In general I have had good experience with this dealer but this service experience was horrible.

I took my vehicle (which I purchased new from the dealership in 2010) in for an oil change. I provided a coupon, which they easily honored, but without asking they opted to put the more expensive synthetic oil in versus conventional like all previous oil changes. I checked in owners manual, online toyotas website, and with Toyota corporate, and my truck is clearly labeled for conventional oil. The dealership tried to tell me 5w20 automatically means synthetic, but 5w20 comes in partial synthetic and conventional. Long story short, spent 1 – 2 hrs on phone and in person confirming what type of oil was actually put in my truck so I knew how long to go for next oil change since the Toyota dealership didn’t follow the Toyota manual/​website. The customer service was professional and eagerly answered questions (although they wouldn’t admit that they should have used conventional). Their desire to address my concerns is the only reason I give 3 stars versus 2.

Toyota of Greenville does a very good job at communicating with me and their prices are competitive. I took my Toyota there and was so impressed with their work and they way they treated me I asked if I could bring my Lexus there. I did and they did an excellent job on that as well! I would highly recommend them.

I had a great experience buying my car here. I have had decent service overall. Kyle takes great care of me… when I have had other service techs, I have left a bit disappointed. One issue was resolved after I brought it to their attention, but I had to be insistent. The other was one price verbally quoted and another one on paper. It was difficult to tell that it was off because I was getting a «free» 30,000 mile service that was included in the quote. Had that not been included in the price, I could have found the discrepancy. I will give it one more try.

Everytime we have made an appointment online signing up for service, when the service is done and we go to pick up the truck they have added 50+ more charges to bill. Always with a handful of excuses to why! Thought they were an honest reptible business but not now.

Excellent service. Santiago took great care of us — the service was well done, on time and for the promised price. Will look to these folks for all of our service needs.

I am clueless about are and this was my first time ever getting maintenance done on mine. Santiago was very helpful and nice. The facilities are also very comfortable to wait in. I would definitely come back here next time I need something on my car. Ask for santiago!

I absolutely LOVE dealing with Toyota! Steve Jenkins at the Toyota Greenville store helped me out buying my brand new Toyota Rav4. He was patient, thorough, and very helpful.

My AC stopped working, I stopped by to get it looked at.
The employee that greeted me said it would cost $ 99 to diagnose the problem then they would call me and let me know how much it would cost to repair the problem if I choose to get it done.
So I went ahead and get the diagnosis and see what the problem was, after the diagnosis I got a call and said I would need to get the blower change. I decided to hold off on it and just pay $ 99 for the diagnosis.
when I picked up my car, the consultant gave me the bill and it was for $ 200!!! I asked him why it changed from $ 99 to $ 200, I couldn’t even understand what he was saying because he just wanted me to pay it and get out!!!
Regardless, I payed for it and didn’t even complain about it because I’ve been coming here since 2006 when I bought my scion and I’ve never had a problem like this!
The weird thing was when he gave me my car he was like, the AC is blowing. I didn’t get any explanation why the AC magically started working.

I recently relocated to Greenville from Myrtle Beach. My tire light came on, indicating that my tires were low. I had nitrogen in my tires, so after searching I found the best bet was to just go to a Toyota dealership to have them checked out and filled. While I was there, I was happily greeted by the Assistant Manager, Mr. Channell. He was friendly and informative. He even went ahead and got my vehicle updated with the newest recall that was recently sent out. He also let me know about great offers that the dealership had going on tires and that they do price matching. I will def. be going back to this dealership for future services/​purchases.

We’ve been taking our cars to Toyota of Greenville, SC, for service for more than 10 years. We’ve owned only Toyotas for 30 years, but just moved to Greenville 10 years ago.
The reason we continue to take our cars — a Highlander and a 4Runner — to Toyota of Greenville is Sherwood Channel. We always had a great service advisor in California, where we lived before moving to Greenville. Your service advisor can make all the difference in how you perceive a dealership.
As long as Sherwood is at Toyota of Greenville, we’ll take our cars there. The dealership recently lost the salesperson we’ve leased two Toyotas from, so we’re a little bit concerned. We do business where we can maintain personal relationships with people who take good care of their customers. But your service experience will be A++ with Sherwood coordinating the dealership’s resources.

Both reps we dealt with were professional and efficient. I love the extended service hours, too.

Love the extended hours, the helpful service writers and the qualified mechanics. Never a long wait with an appointment, I would recommend this shop for all you car needs.

I recently had my 5000 mile maintenance here. They did a nice job on this and got me out on time. They don’t wash your car which is a bit of a negative. I also hate the service person letting me know he needs exceeds expectations or toyota views it as a failure. Toyota needs to update their rating then because no matter how great of a job they do it is not possible to always exceed my expectations.
The review of the dealership is still fairly low because when I was shopping for a car here the sales manager lied right to my face. I would never buy a car here, but for routine maintenance it seems fine.

Bought a used car at Toyota of Greenville. Excellent service, knowledgeable sales force. An overall good experience. Highly recommend.

The last thing anybody wants to do is waste a bunch of time on a Saturday simply dropping their car off for an oil change and picking it back up later. We’ve always had great service from Toyota wherever we’ve lived but maybe this place is different.
We just moved here and have had two experiences with this location, neither of which has been positive but today took the prize.
I had a 10 a.m. appointment to drop off my Camry to get the oil changed. I was there promptly at 10 and was finally walking out after getting it checked in at about 10:30. There were two vehicles ahead of me in my line. There are two total lines. The one next to mine opened up so the attendant motioned for the guy in front of me to go over to that one. Then several other cars decided to jump over, as well. Sucks to be me. I sat behind the same 4Runner for at least 15 or 20 minutes while a good 4 people who were behind me checked in ahead of me which translated to at least an extra 10 minute wait. There has to be a better system of checking in than this.
When I came back to pick up my car more fun ensued. They had called us so they knew were coming. Well, when I got there no one knew who had my charge ticket so it took several minutes just to figure out who had it. My rep said they couldn’t find it because it was raining outside. WTH?
So now it was time to pay for services. We have a Toyota credit card which earns us points to use on service, or parts, or anything else Toyota sells at a dealership. We usually use it on oil changes. It’s kind of a convoluted system in the first place, but to redeem points you have to know how many points you have by your statement (they can’t look it up on their computer at the service counter), then they have to run a DIFFERENT number that’s on the BACK of the card that looks a lot like the one on the front of the card. As lame and as confusing as is inherent in this sort of system they DID run it the right way when we had the last oil change done here a couple of months ago. I even showed the customer service agent the number on the back of the card and told him I wanted these points deducted from the card. He said okay. He asked me how many points I had so I figured he was familiar with the process. So he clicked some things on the computer and then ran my card. I noticed the last four numbers were the numbers on the front of the card so asked him to make sure that the points were deducted. «Yes», he said. Yeah, well not exactly. When I got home my wife, who dealt with these guys last time, pulled out the old receipt and showed me that he ran it wrong because the right number was on the old receipt. Heck, I didn’t know. As crazy as this whole system seems to be, I thought maybe it showed up that way but still deducted from the rewards. After all, the rep confirmed this.
My wife got on the phone and talked to the same guy. She tried explaining it to him but he was lost. She gave me the old receipt and the new one so that I could take it down to them to fix. Because I had nothing else better to do on a Saturday afternoon. The phone rang just as I was about to head out the door. He wanted to try fixing it over the phone. No luck. In the end, my wife took the receipts down to get this taken care of and it still wasn’t resolved. The manager will have to deal with it on Monday.
We bought a vehicle from this dealership a few weeks ago and had no problems at all. But the service department is unimpressive to say the least. Even though it’s further away, I think I’d rather go to Easley or Greer than blow a bunch of my time.
Consider yourself warned.