Steve White Volkswagen

I recently just leased a car for the first time at Steve White VW. I was immediately greeted by Lee when I arrived the first time and he assisted me for the next couple days in finding a car. Lee was great! I went in kind of knowing what I wanted and he gave me a couple of good options. Since it was my first time leasing a car, Lee was also extremely helpful in explaining how the entire process works and answered any questions I had about it. After I left the dealership the first time I emailed Lee a couple of other cars I was interested in and he was very quick with responding with the features and the price break down for me. I ended up with a VW Jetta a couple days later and am very happy with my monthly payments.
I also spoke with the manager, Bob, a couple of times and he’s a good guy too. Steve White VW has a great team and I definitely recommend stopping by if you’re car shopping.

*********Greenville Volkswagen OWNERS and POTENTIAL owners******
I HIGHLY suggest you service and or make you Volkswagen purchases out of town. I saved thousands making my purchase out of town all due to the salesperson at Steve White NOT sending me a buyer’s order at my request like the other five + dealers I contacted out of state. On top of saving on the vehicle’s price, I was offered highly discounted service, maintenance, and platinum warranty packages some in which Steve White either doesn’t offer or if they do the prices are Doubled.
**Recently I took my 2015 Jetta in to have the battery cable tightened because of a recent self removal prior to vacation. I was informed by the service department that the bolt was striped and the entire battery cable needed to be replaced for approximately $ 300.00 with parts, taxes, and labor. When I inquired about the warranty covering the bolt I was told it would not be covered. Following my visit I reached out to Volkswagen of America who agreed with me the bolt should be replaced. After Volkswagen of America contacted Steve White, Steve White convinced Volkswagen of America the bolt should not be replaced. Volkswagen of America also said warranty covered repairs was at the discretion of the «DEALER I choose» since they see the car.
A few days later I went to another volkswagen dealership who NOT ONLY f i x e d my existing cable but they did it for FREE along with a free multi point inspection that lead to them topping off my Ad-​Blue for FREE which Steve White quoted at $ 25.00 per gallon!
**A month ago I pointed out to Steve White my new car had spots in the paint that would not come off during a regular wash, which led to the Service Manager telling me to wax it (non warranty issue). However the dealer I purchased my car from had a Five-​year protection warranty that covers any paint or interior issue included. After filing the claim a company came from Columbia and detailed my entire car «FOR FREE!»
I would like to thank Steve White for continuing to operate the way they do, after the battery incident I came close again to being discouraged from keeping my «Biggest Scandal in American Car Buying History T.D.I.» I’ve already booked a hotel and projected service date for my 10k service at the out of town dealer. What’s saddest is Steve White is less than one mile from my home. On a positive note I look at it as a mini family vacation every 10k miles!
Consumers feel free to inquire about my awesome new un named servicing and purchasing dealer.

Fantastic service! Was there last week for my 60k mile service for my Jetta. Ryan, the service rep, is amazing and always friendly and courteous! I have a 6 year old that was able to hang out in the childrens play area which is extremely helpful when siting and waiting. Lastly my car was completed sooner than I had plannned which never happens anywhere else!
Kudos to VW service staff!

Steve White VW and Albin the service manager really took good care of me. I had an issue with paint. Even though my car was out of warranty, they took care of it free of charge. My wife and I both have bought cars from Steve White and will continue to do so in the future.

Best Audi dealer on the planet. My 15k service was the best experience you can imagine for a car service.

Amazing! These folks just don’t understand the word no! They bend over backwards to keep you comfortable… offer loaner cars when I need repairs and taxi me to shopping centers while I wait on oil changes. I even get free detail cleanings on m yup birthday! Thanks VW!

Just want to start off by saying, absolutely love the new dealership very beautiful and up to par!!! Had had an oil change done in a decent amount of time and they also work around my schedule after being late 30 minutes. Coming from a volts wagon to an Audi I can tremendously see the difference in service quality. Highly recommend this place for maintenance etc. oil change was $ 96 with tax.

I received an internal document some weeks ago noting that Steve White VW/​Audi has been using off-​market fluids when performing DSG flushes on their customers’ vehicles since 2010. I spoke with the Service Manager first weeks ago when I became aware of the situation, he stated that it was because it was cheaper than what VW mandates (seriously, he said that!). I’ve since spoken with the Regional Operations Manager, GM, Sales Manager, Service Manager and VW America Corporate. All have admitted that this dealership has been using the fluid since 2010 and is still using it to this day. It’s stated in the document and supported by these parties that it doing so voids power-​train warranties prior to 60,000 miles.
The Regional Operations Manager, Chris, was on-​site «investigating» this situation this week, admitted that it was common practice at Steve White VW/​Audi but offered no assurances of a solution.
I wish anyone who seeks to buy or that has bought since 2010 from this dealership the best…
If there’s question of potential bias, please see my review of a great VW dealership in Nashville, TN from last year.

I’ve had a positive experience turning my VW Jetta lease car in and signing for a new lease. My sales person (Ron) was absolutely professional, friendly and didn’t try to talk me into things I don’t need.
Steve White was the only dealership in this region that listened to what I was looking for and made me a good offer. Almost no negotiation necessary. All others promised me the world and more but when it came down to facts, they all tried to screw me over.
Only issue I had was a rattling noise with my brand new car (not even a week in my possession) and service would not give me a loaner for an overnight repair. I had to get sales involved. When you have a brand new car and you find something wrong, you should not have to deal with a shuttle to get to work and back.
Cudos for Steve White to know about special VW lease programs for internationals. They were the only shop in the region that knew about it!
But besides this minor issue, I’ve been very pleased and would recommend Steve White Volkswagen to friends.

I have brought my 06 VW Passat here for maintenance and have recently had some repair work done (timing belt, alternator, thermostat) and the service was great. My service advisor Ryan Dunlop did an excellent job keeping me up to date on the progress of the repair and explained everything very well.
They are a bit more expensive than other places but it is worth having it done right! My previous VW dealer that I went to (Burnsville VW, Minnesota) had a loyalty discount for oil changes (buy 5 get 6^th free) which would be nice if this dealer offered something like this.
I will go back to Steve White and would recommend this dealership’s service department for all your VW repairs/​maintenance!

I had a great experience at the Steve White Audi dealership today! I dropped by the dealership because my brake light signal was on. I was greeted at the door by Jeff Carter. He had a smile on his face and immediately went outside to take a look at my car. While looking the car over he noticed that I needed new tires, and while I was aware of the need, I was happy that he took the time to point it out and go through the trouble of printing an assessment for the cost of new tires and labor. As for my original reason for coming in, the brake light was changed quickly and I was able to go on my way and finish the rest of my errands .
Thank you for being reliable and efficient.

This is the first time I have ever went to a large dealership to buy a car. Though it was not a brand new 2013, I did find the car that fit my needs and my budget. The salesmen are friendly and very upfront. I bought a TDI Jetta for a new job that requires me to drive a lot more, and they had a large selection to choose from. During the finance portion of the paperwork, I purchased a warranty, got my car and went on my way. The next day the finance manager calls me and discovers that I already had the warranty and that I was double charged. There are a lot of places that would have not been that honest, and quiet frankly, that saved me a ton of money for a few months. The service department seems up to speed with its customer waiting area and all in all the dealership is spot on with appearance and so forth. I will certainly deal with this crew again!

We recently had the opportunity to replace my wife’s car with a new Audi. She had been driving an Accord Crosstour but wasn’t happy with it. Having had 6 Audis between us over the last 10 years, she decided to «go back.»
We looked at models on
and found the A4 was pretty competitively priced. We made an inquiry and the local dealership’s (Steve White Audi) internet sales person, Annie, contacted me immediately via email.
We both went in on a Saturday as I was looking at the A5 model myself for when my lease ends (2014). We test drove the A5 and it was wonderful with a showroom sales person, Kerri Hill.
Kerri was extremely friendly and was talking with Lisa about the A4s in stock as she was looking for a non-​Quattro version before we departed. Lisa agreed to return and look at that model mid-​week.
Lisa and Kerri agreed on a deal and she found a beautiful Moonlight blue metallic model. It was a good price mad great by the fact that they bought Lisa out of her Lisa more than 6 months early!
Less than a week later, we «took delivery.» This consisted of Kerri driving the Audi to our home over lunch hour, dropping it off, and driving the Honda away! What service!
All in all, a great buying experience. The only blemish was the sales staff missing a Summer of Audi promotion I found online that knocked ~$ 1,000 off out of pocket costs at delivery. When I brought it to their attention, they were extremely apologetic! Highly recommend this dealership as a no-​pressure, friendly, easy to deal with business!

I went to Steve White VW in March because they were the only local dealer with a 2.5L Beetle with sunroof at the time. I test drove one that day, but was firm about the color and interior I wanted. My sales rep, Ron Johnson, checked all US inventory at the time, but the car I wanted didn’t exist. He offered to order exactly what I wanted-​first time I’ve ever ordered a vehicle. He estimated it would take 3 – 4 months. In the interim, Ron called me from time to time with updates, finally informing me that the beige interior I absolutely had to have was being held by VW until the 2013 model year. My car shipped from the factory in late July, and was delivered mid-​August. It was exactly what I ordered and had waited for, at the price I had expected. I received excellent value for my trade-​in and a very satisfactory financing deal as well. It was a beautiful Saturday when I went to pick up my car, and the dealership was packed with customers. Ron met me when I arrived and had the car waiting out front for my inspection. Even though he was already busy with other customers, Ron made it possible for me to familiarize myself while he was occupied and checked on me regularly. He was very thorough in explaining the entire deal and the features of the car, the service package, and in every way, appreciative of my business. Financing, too, was quick, easy, and well explained. I am extremely satisfied with the dealership and its staff and highly recommend Steve White Motors to anyone!

It’s quite obvious this dealership invests in its people. Everyone I have spoken with is very polite and knowledgeable. I have also spoken directly to the owner and he is as genuine of a person as you’ll find. He’s sincere and is involved in the day-​to-​day. I wish all dealerships that I’ve done business with in the past were as courteous and friendly as SW-​VW-​A. If you find a bad review anywhere I would be surprised. Service prices average, service excellent.

I’ve dealt with car dealers all across the Eastern US and have never found a more friendly, helpful, and genuine staff. They are truly there for your best interest and ready to accommodate your every need. Plus, everyone is easy to talk to and absolutely great to get along with. Great place, great owner, and theres no need to shop for cars anywhere else in the Greenville area.
PS — There’s FREE Starbucks!

I have been in the market for a Volkswagen GTI since I was able to drive. I walked into the dealership and was met by the Sales Staff and was surprised by how they weren’t trying to get me to commit to buy, but instead talked me through the features of the GTI versus the VW Golf and the VW R32. We took out each model for a test drive and I wasn’t pressured to sign anything. I left and did a little more research and although I did not commit to buy, I know that when I am ready to buy that VW GTI that Steve White Volkswagen will be my first choice.

Stay away from these heartless people. This business does not care about their employees. David Roth was faced with the choice of watching his son play in the College World Series or losing his job. Certainly there could have been some compromise here.