Petco

I got my dog the first of November (this occurred the beginning January) and her previous owner seemed to have taken good care of her. After a couple of months she needed her nails trimmed as well as a professional bath and I figured since it was my first time with her I would go ahead and take her to Petco and just get the full service grooming.
First of all, Paul (I believe was his name) wasn’t very friendly when I called up to schedule her appointment, but I’m a big girl and can handle poor customer service. The real issues started when I brought my dog into the physical store and only one worker actually helped me find the entrance to the grooming area. Once I entered, I met «Paul» face to face and he explained that she would only be given a trim and it would probably take four hours to complete. No biggie there, that’s standard for a grooming anywhere really. When I returned to pick her up, she looked TERRIBLE. Her nails were cracked and not fully cut so she had multiple hangnails and her fur was shaved so short (in the middle of winter mind you) that it was white instead of her normal black coat. Not to mention they forgot to even touch her tail and stopped midway up her neck so she had a terrible black fur line.
Now that I have made their lack-​of training clear, I can go back to their poor customer service. Even despite the initial sock of her terrible grooming job, I maintained my face and was very friendly to the workers. The female that was at the computer this time was far worse than «Paul» could ever be. Since they failed to call me to let me know she was finished like they said, I waited an extra hour and a half and just went there myself. Due to this, I immediately greeted her and pointed out that I knew they weren’t expecting me since I never got a call and if Morgan wasn’t ready I could come back. She responded with the most disgusted look I have ever received by a professional and said with a strong attitude that they had called me and left a voicemail hours ago. Naturally I was embarrassed, so I pulled my phone out just to double check and there was nothing there. I told her it must have been a glitch and she pulled up her recent call history just to prove me wrong and read out a phone number that was one digit off from mine. After informing her of the mistake and reassuring her that mistakes happen, she continued to talk to me with short responses and an attitude.
Will NEVER be sending her to any Petco again since they can’t figure out how to hire professionals.

Always easy to get in and out it seems. Everything is conveniently placed in the store. It surprises me that his location is never busy.
My only complaint is that they always seemed to be under staffed and you can’t find help on the floor when needed.

I brought my yorkie in to see the groomer. Since she is a yorkie, she has been to the groomers often and I have never had a bad report given about her. This time when I came in, I was told that they did not clip her nails or finish her face because they were afraid what she would do to herself and I was told she bites. I asked how I was going to get her nails cut, and I was told that I would need to take her to the vet and possibly sedate her. This came as a shock to me because I have never heard of her causing problems with any other groomer or vet. They also charged me for the full service and they did not perform the full service. She also had no bow on her head and her tail was not done. I am not usually a picky person when it comes to the grooming of her, but an incomplete grooming and still charging full price, I don’t see how this is right. I will not bring her back to this place and I will not recommend this groomers to anyone else. Everyone was kind, but from my perspective they were not fully qualified.