I took my dog to Barbara’s for the first time yesterday. Dropped him off before work and picked him up after. He was gorgeous with a bandana that did not cost anything additional. They were very thorough with the verbal report they gave me on his physical condition. They even showed me the knot/mat they had to cut off, then went in to detail explaining how I can prevent this between professional grooming sessions! I am new to having a dog that needs to be brushed daily, so the care they gave my dog and the time they spent educating me on the proper way to care for his fur is worth much more than they actually charged. I already have his next appointment scheduled! He was so happy and clean when I got there and smelled great! Barbara is a very passionate person about things she cares about, that is obvious just from the 45 minutes I spent with her and her husband yesterday. The other review on here that states she goes on a rant when anyone says anything negative makes sense to me. She loves what she does. She takes it personally. This is exactly the kind of person I want taking care of a member of my family! If you have a problem with something they are doing or not doing, why not address it with them so they can take steps to correct it?