Day Spa 12 W Stone

My husband purchased me a «half day» at the spa (which consisted of maybe 1.5 hrs). My massage was awesome completed by Jeanie.
Honestly the rest was the worst experience I’ve ever had. All services other than the massage was completed by a lady with red curly hair, I believe her name was Brenda, but I’m not 100% sure as she didn’t even wear a name tag… But I could certainly see her pocket knife clipped to her pocket.
My facial consisted of a cold cream applied to my face, and removed with a cold wet sponge some 10 – 15 mins later. I’ve never had a facial that didn’t include some type of steam or warm cloths.
She performed my pedicure (which I had to go to my dr and get a steroid prescribed because I got a toe fungus) then she used the same tools for my manicure!!! With absolutely no cleaning or sterilization in between uses.
For my manicure she even used straight cold water to soak my nails in with nothing else but water.
This honestly was my first trip to a spa, for more than 1 treatment at a time, and I can honestly say I’ve had better treatments for a facial at massage envy, and way better manicures and pedicures at the little walk in places.
I called to complain, and they didn’t even seem concerned at all, after all they already had my husbands $, so why would they care. All I can say is I will never return here, and wouldn’t recommend the stress that came with my experience.

I sent my wife there for her birthday. Let me tell you never again. First she was supposed to start her day at 11 am. Not. It started at 1130 am. Every service she went to they tried to push her into other products or services. Now the lunch a half of a dry grilled cheese sandwich, Pretty much 1 piece of cheese between bread. She had a hour and half down time just sitting around doing nothing. I bought her the 175 package what a joke. Then she shows me the nail polish or lack of. She further tells me that it was HOT in the whole place. Now don’t that sound like a fun time? Save yourself some money and stress and go somewhere else or you will be sorry!!!

My husband purchased the Day at the Spa package for me for a birthday/​Valentines gift. This included a massage, facial, mani/​pedi, sugar scrub, hair and makeup, and lunch. A friend joined me at the spa for a day of pampering and relaxation.
Parking was great — unlike most places downtown, the spa is far enough from the main area that it has its own, on-​site parking. The employees at the spa were friendly and accommodating. The super-​soft robes and slippers we were given to wear were nice and relaxing and the champagne and cranberry juice was amazing! Lunch was ordered from a bistro nearby — I ordered the chicken salad on wheat. The chips were homemade and very good (although they could have used more salt) and the chicken salad was good, if a little bland.
On the day we went, there was a large group of women (5 or 6) who came in together. They were very loud! I could hear them while I was getting my massage, which ruined the relaxing atmosphere. My friend said she couldn’t hear them, but she was at the back of the business (which is really just an old house that has been retrofitted). The women were constantly walking around the building while my friend and I were getting our services and they even interrupted my friend’s pedicure to have the nail tech touch up her finger nails (she had mussed up the polish using the bathroom). While we were getting our facials, the women were so loud we could hear every word they said, even over the noise machine in the treatment room. The spa employees commented on the noise to me and my friend, but nothing was said to the women. At check out, we were told that they hoped the women hadn’t ruined our experience, but nothing else was said about the noise.
When I go to a spa, or any place that promises relaxation, the last thing I want is to be surrounded by noise. Of course the women disturbed us! I did not feel like the employees made any attempt to preserve the relaxing, spa atmosphere for us because there were only two of us and there were several of them. I understand that part of the problem is the soundproofing (or lack thereof) of the business, but it really ruined the experience for me. The price on the package is great, but I’d rather pay more and have a place where I could relax, unwind and forget the day, then go someplace loud.