ACM Property Management

ACM Property Management did not take care of our property!
Mary, our ACM Property Manager, is nice, however, in our opinion lacks the ability to notice the obvious, let alone the details required to care for a property.
We live in Souther California and depended on ACM Property Management to care for our property. ACM came highly recommended. They seem to work for the tenant, NOT THE PROPERTY OWNERS.
We are very disappointed in their services!
Examples of ACM complacency:
They hired a painter. One would think a professional. It is apparent, they did not hire a professional and did not inspect the work very well when it was completed. Although we were sent pictures they were overview pictures and did not include details that anyone who was actually inspecting would have noticed.
The painter that was contracted by ACM:
1. Left paint on the floors, cabinets, and windows.
2. Paint is in the window tracks
3. The doors that were removed, on our Murphy bed cabinet, we’re not replaced (since the tenants state they were that way when they moved in, we must assume the painter did it and failed to re hang the doors. (Either way this was missed by Mary) at paint inspection and move out.
4. No caulk was applied to the baseboards to give a finished look and yet these details were
completely overlooked by Mary at ACM property Management.
5. No basic paint clean-​up
Secondly, ACM did not inspect the property. We lost 15 trees on our property due to lack of water or some other form of neglect or disease. The tree issue was never reported to us by Mary or the tenants, the trees began to die and we recieved notice from our HOA of an impending fine that trees needed to be removed. The front of the property show a lack of care. The sprinklers were turned off and all the hose bibs needed p liars to turn them, it is obvious they had not been used in quite some time.
We would have gladly hired a landscape company had we not been assured that the yard would be maintained or if it had been properly reported.
Thirdly, there was damage done by a dog to our Murphy Bed, animal scratches on the door frames. Carpet frayed as if an animal scratched to get in or out.
The latice screening around our AC unit was damaged, we paid to have it repaired by someone ACM recommended, although the repair is fine, the old lattice was put under our house and not
removed from the property nor disposed of leaving a potential fire hazard under our home.
We discovered 4 months prior to our ending our relationship with ACM, that a deer had damaged some lattice skirting under the deck. Not only was this not reported by the tenants or Mary (we are unsure of how long it was damaged). I contacted Mary asking it be repaired and yet not only was it not repaired I never received any estimates on cost to repair it. We discovered and repaired it ourselves.
Upon the tenants vacating our home, Mary made excuses for them and did not address the issues. The house is filthy. The hardwood floors are ruined. Someone has used a Comet solution to attempt to clean the filth. The dryed reside covers the floors, including the hardwood and maple cabinets.
When all these issues were brought to Mary’s attention, she absolved herself. In fact she made excuses for all the things that I have mentioned. Indicating no fault on her part or the tenants.
My recommendation, if you are looking for property manager, who will be your advocate as an owner, not one for the tenants, DO NOT ACM! If I could give them less than 1 star I would, save yourself the hassles that you will encounter.

I have been using ACM for three years, after trying two other property management companies that were total disasters. (Frankly, I can’t understand the review from ⁸⁄₁₃. The reviewer better have good documentation when he asserts that ACM is getting kick-​backs.) ACM processes my rent in a very timely manner. The other two companies would not distribute the rent to me for as long as 15 days after they received it. If repair work needs to be done, they ensure that the work is done correctly but inexpensively. ACM has gone the extra mile for me and I am very glad I found them!

I thought they were an upstanding company only to very quickly find out I was led astray as they engaged in self serving their friends for services. I see no reason to rely on a property management company apparently working for kickbacks.