S Robert Harla, DO, FAOCD

Didn’t meet the doctor but the PA I spoke really close to my face and didn’t have a great bedside manner– real issue is that I was billed quite a bit extra with no mention it wouldn’t or may not be covered by my insurance — I’ve tried contacting the billing department but never got a call back.

Dr. Harla is basically a criminal. He prescribed a $ 600 cream for a cold sore on my lip instead of a simple oral anti viral medication. When I called to complain about the cost the office sent the prescription to a compounding pharmacy in BFE Grapevine instead of issuing a more reasonable and widely used prescription.
The waiting room was packed and people were churned in and out. His appointment scheduling slots were available in 10 minute increments suggesting he wants to bill as many patients as possible in a day. I waited in the waiting room for about 40 minutes and only saw Dr. Harla for 4 minutes, yes I timed it.

Very sloppy practice (Heritage Trace location). Front desk staff too casual and very unprofessional. Although I have seen several good P.A.‘s for a skin cancer screening
over the years, the lack of follow-​up for a prescription refill has been INEXCUSIBLE!!!
It has been WEEKS since my appointment in May, and 2 phone calls later I have yet to be contacted by their staff. Today, «the computers are down».
I will not continue care with this practice.

The visit was very quick. I didn’t have to wait long to be seen and nurse was very nice. The only down side was that I wanted a whole body skin check and the PA just quickly glanced over me and said I was good. It didn’t feel very thorough at all. Also, when I was telling her some concerns I had she didn’t seem to be listening to me. It’s been 3 days since my visit and I have followed the régime she gave me. It has worked really well so I guess she knows what shes doing. I haven’t decided if ill go back or not.

I am a former patient of Dr. Harla’s office and I’m glad to say that I’ve moved on. To be fair the Dr. Harla does a great job hiring his Physician Assistants. Over the years I had seen three of them and they are all great.
On the down side their office management is horrible. ⁹⁄₁₀ times you can’t talk to a person to get paperwork for tests, scheduling, etc. In addition to this, it normally takes two calls to get them to help you.
It got to the point where I had to go to the office to get anything done.
They recently changed their office policy’s on some testing and needless to say I didn’t agree with the amount of tests they required for my condition. Health care is getting expensive and I didn’t like the fact that I had to take three different tests to prove I didn’t have a medical condition generally not found in the US. They are entitled to having their office policy’s, but they should be for flexible with their patients when changing them.
At the end of the day I’m happy I’ve moved on.

Had an afternoon appt and it was not crowded. no long wait! there were 2 other people waiting… I was seen right away. I saw Lesley; Dr Harla’s PA — she was awesome!!!

I’ve had one appointment there, and so far so good. The staff was excellent. I was going to be late because of traffic, they worked with me and was able to move my appointment. Most places won’t do that, this one did.

I see a branch of Dr Harla’s office in Keller TX on Heritage Trace in the subdivision Heritage. There, the Dr is Dr Michael Honadel and he is great. The appointments are right on schedule. You never have to wait. If anything, be there early because they may take you back early. But don’t be late because you may not get in. Dr Honadel is great… super nice guy, very compassionate. I am pretty young to be diagnosed with skin cancer, but he found it, biopsied it and removed it for me. I’m very grateful to this office and their staff that have been nothing but warm, wonderful and great to work with during my many recent office visits. I never went to the Grapevine office, but I highly recommend the Keller office. Please… go get a spot check… it could save your life.

Pros: Seems to be a quality doctor that knows what he’s doing, and does it well.
Cons: An enormous waiting room that’s full. (If you’ve ever seen an allergist’s office, with patients that are waiting to be examined after getting their weekly allergy injections, you’ve got the idea.)
If I was seeing a brain surgeon, I wouldn’t feel bad seeing popularity like that; but for general dermatology? No thanks, I’d rather go somewhere else where the office staff knows how to manage things better. [Disclaimer: Haven’t been there in a few years, perhaps things have improved by now.]