Kountry Donuts

What a dilemma I have: excellent donuts and the RUDEST woman ever! Let me do this in story format: I try to make people smile by saying things that are obviously goofy. For example, I may order a large Coke and a small Diet Coke at the drive-​thru, and then they give them to me, I ask, «Now, which one is the Coke?» Or, «I forgot my credit cards, do you take cash?» Goofy stuff, and all said with a smile on my face. 100% of the time, in my experience, it’s appreciated.
Well, this morning, I went to this place with one of my sons. At the drive thru, I ordered a dozen glazed donuts and a dozen kolaches. The woman (obviously the rude one described in several reviews below) said, «regular kolaches?» In my attempt to make her smile, I said, with a smile on my face, «regular as opposed to irregular?» This was clearly a joke. She replied, «When I say ‘good morning’ to someone, it’s always nice to hear ‘good morning’ in response.» Since I had, indeed, wished her «good morning» to begin with, I was pleased to hear this. Well, I think I mistook her tone.
After she handed me the kolaches, she said, while walking away, «regular glazed donuts?» When she came back and handed them to me, I said, «these aren’t the irregular ones, right?» Again, clearly a joke… and with a smile on my face. After I paid, she said — okay, literally yelled (I’m not joking) — something I’ve never heard any merchant say in my 58 years on earth: «You probably drove past a lot of donut shops on your way here. Next time, stop at one of them and I REALLY HOPE YOU DON’T COME BACK!!!»
At first, I thought she was kidding; after all, it was a nice day, I was obviously goofing around, and, well, why would any merchant tell a paying customer never to come back? But, the tone of her voice made it clear that she was not joking.
I must assume that, in being so rude (again, see the reviews below), she must be VERY rich and not need any more customers or money. So, being the nice guy that I am, I hereby grant her wish: I will never darken her drive-​thru again, nor either of their other two locations. Nor will any of my six kids.
P. S. Speaking of my joke «I forgot my credit cards, do you take cash?» — it’s true — this place does NOT take cash. Oh, and the drive-​thru is very tight, there are new employees pretty much every time (gee, I can’t imagine why…), and the prices are high. But, I have to admit, From now on, Donut Palace — which is right up the street and has good donuts AND VERY NICE employees — will get my money.

This place is the best! Their jalapeño kolaches are SO good and they’re always hot! Their coffee is always brewed just right, and everyone who works there is always smiling and in a cheerful mood. Driving thru always brightens my morning. :)

Nice people… but the sausage rolls are a rip off. They are tiny and a little soggy. We didn’t try any donuts but they looked like they could be good.

Cute little location on Main Street in grapevine. Thought I would try something new since I’ve never been here. Upon arrival, I was greeted by a sign that says no cash, credit card only. Staff is really friendly. I ordered a dozen glaze and one dozen chocolate, plus six sausage rolls. Donuts are the largest I’ve ever seen and sausage rolls are the smallest I’ve ever seen. Would I go back? Probably not. I prefer fluffy airy donuts over cake texture donuts. Donuts seem to be a little stale and crusty. Don’t take my word for it. Try it out but don’t go out of your way.

I definitely picked the wrong place to go. There’s not much of a selection and the staff acts like it’s a burden for you to come in and give them your money. No eye contact or even a smile. I won’t go there again.

I’m not sure if this woman was the owner or not but she essentially «yelled» at me about ordering 5 dozen donuts. I even tried calling a hour ahead to give a heads up but she said couldn’t do that over the phone and to go ahead and come in, which I understood. After waiting 20 minutes in line and finally getting to the front she told me there was no way that she could do that, there was too many other costumers that needed donuts, and to come back another day. I wish she wouldn’t have talked down to me like a child and would have just told me that information over the phone and not wasted both of our times.
If you need a large order, definitely phone the day before…

Great quality donuts for a great price! I don’t even go to the shop very often and the owner recognizes me and knows my go-​to donuts. They have a large variety and donuts are always fresh! Never have I been disappointed returning to this shop as you are always greeted with friendly smiles. Perfect little donut shop on Grapevines Main St.

Some of the, if not the best donuts in Grapevine.
The donuts here are always fresh and delicious. I also love the pigs in the blanket. Not sure what dough they use but I imagine it’s what heaven would taste like if it existed or if you could eat it.
They have two drive through windows and you can also walk in and personally check out the tasty delectables yourself.
If you stop in at say 7am you can see them tossing the donut dough right in front of you.
One thing to keep in mind here is that it’s CREDIT OR DEBIT CARD ONLY. They do not take cash.
If you want fresh tasty donuts at a reasonable price then Kountry Donuts is for you!

It’s a donut place. I don’t expect the world. I expect some sugary, preferably soft and fluffy bread coated in sugar. Pretty much exactly what I got, which is good! Obviously I wouldn’t recommend this place for daily consumption (purely for health reasons), but it’s good for the occasional breakfasty dessert.

My 1^st and only visit to this place was this morning.
Unfortunately, I cannot recommend this place.
Credit cards only!
I understand that to some degree, taste is subjective. That being said, we could not finish the old fashion and blueberry doughnuts we purchased. I’ve powered through the occasional bad doughnut in the past, but my wife and I could not finish any of the doughnuts in the box this time.
This place may be related to the Kountry Donuts in Coppell, which I saw go from good to bad after the April 2015 re-​opening (change in owner or baker?).

Donuts are pretty good. I just wish they would smile and be a little more friendly. This is a donut place after all :)

Made it there around 9:30 am on a Monday. The girl behind the counter said they were out of donuts and only have the sausage rolls and asked if that was ok…
I politely said no and went to donut palace.

Rude owner, gave me the wrong food (I think she did it on purpose), and rang me up for stuff I didn’t order. Donuts are a tad bit better than grocery store but that’s about it. Donut shops should be a happy place. This is not a happy place.

The best donuts ever!!! Even though it’s a drive thru the donuts are always fresh and warm when you get themit’s a win win:)

Way overpriced; subpar product. I paid 19 $ for 6 donuts, 4 kolaches, and 2 coffees. I pay 7 $ for the same order in houston every week-​also, the product in houston is good. The «jumbo» kolaches here were — regular sized kolaches. Your experience will be better if you find a gas station with those rolling hot dog servers-​buy a dog-​then wrap it in whatever white bread u can find in said gas station. Then pick up a six pack of powdered donuts on the way out. Kountry d nuts-​grapevine-​you will be out of business by the time I come back to this town. Or at least under new ownership-​mark my word.

The worst donut shop in Grapevine! We’ve gone here several times to only find one person working both drive thru windows and the front register. I sat for over 25 mins waiting to be served. It’s ridiculous. I’ve dealt with many employees, all are extremely RUDE! And the quality of the donuts are terrible. The donuts were so messy they were in edible! This place needs to hire more people and friendlier people or sell to someone who actually cares about their customers. Word around town is you’re losing business fast.

Homemade hand-​cut donuts and hand rolled kolaches. Never again will I go to a regular donut place if I’m anywhere near GV. Extremely sweet owners as well! Love this place!

This place is great for a weekend morning where you just really want some donuts for a decent price. Nothing about this place really wows me. The donuts tasted decent and the service was pretty good. I ended up ordering some pigs in a blanket but they weren’t named that; I think they were labeled as kolaches. They were so plain though.
I like this place, but don’t expect to be wowed.

I just ordered an egg, bacon and cheese breakfast burrito… And wish I could get my $ 2.25 back.
Where to start… Well she claimed it was made fresh in-​house daily, and… I won’t disagree. However, it obviously was made 100% in a microwave.
The tortilla was so soggy and microwaved so intensely that I couldn’t open it up to add the Pace picante sauce they gave me with it. Before I made it that far, I had to get the burrito out of the butcher paper it came in and the tortilla was stuck to it. So I lost about 50% of the tortilla in the removal process as it had glued itself to the butcher paper.
Next for the surprise inside… When I finally broke through the soggytilla, I discovered their version of… I guess… a scrambled egg. It was a rectangle, solid and evenly formed and it was yellow giving it the resemblance of an egg yet had obviously been microwaved past the point of no return. The edges were seared with missing evaporated areas that it been microwaved into submission. However, the good news was it was fully cooked and cooked and cooked. I then noticed the bacon. It was about 50% cooked and had apparently been so for a few days… It was more rubbery than anything thanks to the microwave. Being a guy, I decided I was still hungry and it was cooked enough that if I dump the picante sauce on top I could probably make it through; it seem like a good idea at the time but in retrospect I’m still a little nauseous.
I then acknowledged to myself that you don’t go to a donut shop for a breakfast burrito regardless of the promises of «freshness», licked my wounds and as such went back to their obvious saving grace of donuts given the five-​star reviews by 15 different people.
Upon trying their donuts I came to one of three conclusions on the previous reviews: 1) the people that gave them were either paid, 2) or they had never eaten a donut or 3) this was a fluke and the worst baking day in the history of the company…
Why do I say that??? It wasn’t a Donut. It was a DOUGH Nut. What I had was the same size and look as a traditional donut, but weighed about three times as much, as it was incredibly dense and surprising just at the initial grasp of it. Also, when I bit into it, not only was it very dense and doughy but a chunk of the dough was still raw… I then grabbed another and another and even the fourth and they all felt the same weight and when I tore into another it was still raw on the inside. I literally threw up in my mouth a little bit.
I purchased the dozen donuts for the office and threw them away before walking in the door.
In conclusion, I can’t state it any better than the principal did in the movie Billy Madison, «I grant you no points and may God have mercy on your soul.»

Yes. Just yes. Roll out of bed Sunday morning in yoga pants, throw your hair up in a pony and get the cinnamon old fashioned donut (because they’re probably out of glazed by 10am). Would have been 5 stars if the girl at the drive thru window didn’t act like I ruined her day by pulling up. But we cool.