Grapevine Dodge Chrysler Jeep

If you would like to wait for Allen manger at that to help you well you gonna wait for more then a hour !! I mean you could at least come and talk an say something for taking so long !!

DISCUSTING NOT ORGANIZED dealer. I was looking for a Dodge Charger SE or SXT, wanted to trade in. We filled all paperwork, on our process of making a trade in value estimate. Was looking at the car i was interested at. When I first approached the car was all dirty not well maintained, really brought my attention low fast. Now he comes up tells me he lost keys to this car! Seriously I was so mad, i rather did business with grubbs infiniti. Waste of time, not organized dealer, bunch of low life’s crooks. They don’t do a good job keeping up with inventory.

So this just happened about an hour ago. I found a truck that I saw online that I was interested in — I filled out the information online and was contacted this morning by Denise Walker — the internet sales person. I told her the position I was in with my car and that it was not favorable so I didn’t want to waste her time — she insisted that I give their dealership a chance which I made clear was not worth the time because I had talked to some other dealers and the deal was very unlikely to happen. She insisted that I consider the dealer and we exchanged several e-​mails where I told her the situation and what I needed to happen for me to be able to consider a deal. I was told to come in to Grapevine Dodge Chrysler Jeep where I would only have to sign documents for a new Ram 1500 because they could get to my desired payments and they could get me $ 25k for my trade (I had already told their internet sales person, Denise, that I owed $ 41k and was very much upside down).
I told her that I couldn’t pay more than $ 750 a month which we discussed via e-​mail. I told her my wife would co-​sign with me but only if we got a payment of $ 750.00 — btw, they had my wife fill out a credit application online — she’s not happy either. I told Denise that I was coming in from my job in Irving on my lunch break and needed to hurry through the process.
All of this is clear right now — There is a truck that is supposed to meet my budget, I have an estimate on my trade, they know I’m upside down, my wife committed to co-​sign with me — there is nothing complicated about this so far.
So I leave work and head to the dealership. This is where I have to mention a few things. This is a car dealership — they are known to be shady, to change deals in the middle of the deal and their interest is in making money, not being your friend or trying to make you happy. I didn’t think about it because I just wanted to get a truck, but this isn’t the first time I’ve bought a vehicle, so I should have known better — trusting a dealership, or a salesperson for that matter, isn’t the smartest thing to do. Trust me, I was just there.
Another thing to know when you’re shopping for cars is about the «internet sales manager» or the «internet specialist» — most of the time, these are just salespeople that don’t know much about the cars, they are just trying to get you in through the door. I have been to about 12 dealerships in the past week and sometimes I’ve met the internet person (who directs you to a salesperson and disappears), sometimes the internet person is legit, but they don’t actually make the sale, and (my favorite so far) is the internet salesperson that doesn’t exist like the Ford dealer in Frisco did «oh, she’s out to lunch, I can help you» — I had LITERALLY talked to her from the parking lot, but I digress. Just know that the internet person isn’t really a car sales person and they have no real power. Denise.
So, long story short, I get to the dealership, I meet Denise and she hands me off to the sales guy — I can’t remember his name, but he told me he was half Italian and half Moroccan, so that should narrow it down — he was actually pretty cool, too bad he works there.
After the hand off, he and Denise make it clear that this won’t take too long. The gentleman takes me to the truck, we drive it around the car lot, and then we stop at my car. He moves my car to the used car area and we go for a ride in the truck.
We get back to the showroom and he asks me to sit while he takes the paperwork to the big glass flight control place where the finance people and managers supposedly work.
I wait for a bit and the gentleman comes back to tell me that the deal can’t be made because the bank won’t make the deal since there is so much negative equity in the car. Here is where we find out that the internet sales people really have no idea what they’re doing and are only trying to find a way to sucker you into the dealership — there was no deal to begin with.
Again — car dealership — shouldn’t be surprised.
The best part is that the guy that I was with said he was sorry a couple of times, Denise gave me an «inside voice» apology I barely heard and not a single manager came out to apologize for wasting my time. It wouldn’t matter anyway, because… it’s a car dealership — the manager doesn’t really care, I’m just a deal that didn’t go through, they couldn’t make money (or the bank wouldn’t let them) so I just get passed over for the next person that they can sucker. If you don’t believe me, read all of the Scott W. responses below — same canned message of BS. Who knows if Scott is even real?
So what really happened at the end of the day? These people wasted my time, and now I have a negative view of the dealership and a negative view of the Dodge/​Ram brand — after all, they represent the company. If they are willing to deceive me just to get me in, imagine what they will do to you when it’s time to make a deal.

When will I learn. This dealership just wants to make money from campaigns. I asked them for a laundry list of things to do to my vehicle and they grossly overpriced my request and didn’t even bother to do the state inspection. I’ll NEVER go here again!!!

Update:
Got a call back from Kevin, service mgr ⁵⁄₂₃ and made appt to bring my truck in ⁵⁄₂₄.
Morning of 5/​24, drop my kid off at school with said truck so I could take it in and it dies. It starts again, drives a few feet and dies. I called Kevin and he went to call a tow truck. 10 mins later it starts again, I cancelled tow truck and called Kevin then headed up there. This is on a Tuesday. I drop my vehicle off (which was scheduled under a different person’s name that was not mine, so I give them my info), meet my «advisor» Chris and then set off to get a rental. Enterprise is a scam (we all know this). Eventually, a while later, I am in a Traverse (yup…), and on my way. They tell me it’ll be a few days before they can look at it. I am understanding. Thursday comes and I haven’t heard from them, so I call and am told by the receptionist that my truck is ready and I can pick it up. Yippee! — nope. Hold for it – an hour later I am up there, I go to pay for my oil change and I ask the lady what was wrong with my truck that caused the issues. She starts going down the list and then tells me nothing was wrong. That they couldn’t duplicate the problem. Of course, wtf commenses. As I am asking if I need to video tape while I drive it, Kevin walks up and says that the night crew had it and he wants to keep it because he knows it was doing something (I was on the phone with him while it died once). So, I keep my rental and am told I’ll be given a call. I tell him I never received a call to begin with, he checks the paper and there are phone numbers on there that aren’t mine. I leave. The next day, Kevin calls and tells me that they were able to get it to not want to start and to have the ding and the odd warning, but they don’t know what is causing it so they are going to have it longer. 5 days later and no call– so I call. And I am told by my advisor that their computer was pulling from the battery and that was causing the issue, that they put a charge on my battery and they can’t duplicate the problem… that is where I am with this right now. I still don’t have my truck.

Can’t say enough about Mercedes and the used car sales team. Bought a 2014 Hyundai Elantra Limited. And, while it took a little time and negotiation, I enjoy the back and forth. Very satisfied with the service I received from the entire staff.

It is a shame that the first time I ever write a review on Unilocal is because of such a bad experience. You always hear the stories about the old bait-​and-​switch scam and finally I’ve had it done to me. Not one to complain but when you advertise a price online for a certain amount and on the internet it states final price. Once you go to finalize the deal they have some extra add-​ons that they call options of course you cannot decline these options. Now a $ 9,000 car now cost 13 000 and they will not budge. Oh and by the way this deal is only good if you use their financing. I went to the dealership stating I already had my finances under control from my credit union but they said they could beat that deal. Once again not true. Stay away from this dealership.

bought a ram 1500 and dodge durango here. Looking for a good deal? not only do the sales folks work with you getting you a good deal, the service department is great AFTER the sale. Needed some services recently, Chris Martinez handled a problem for my wife’s durango that turned out to be negligence by a local oil change company (will never use them again!). Treated very professionally and got our car repaired in only 3days! I drive further just to go to this dealership even though another DCJ dealer is closer to my house, why? For the the last 3 years of being a customer, GrapevineDCJ goes above and beyond, no games, which is priceless. Kudos GrapevineDCJ sales and service management! Hate to sound like the commercial but they really do make it Eeeeeeassy ;-)

TL;DR version: significant communication problems within the service department that will cause you headaches and make you lose your trust in the department pretty quickly.
After reading some of the other reviews about the service department, I was nervous. But I had to get something done for my Jeep and decided to take a chance. I called the service department to schedule an early appointment the following week. The lady I talked to told me I was scheduled and good to go. On Monday, I drove over there to get my Jeep looked at, but the girl at the reception desk said they had no record of my appointment. I asked who I could have possibly talked to, but she said the only ladies who were even authorized to schedule any appointments had no record of mine.
Did I talk to a freaking ghost then?!
I can’t be upset with the people who were there talking to me. It’s not their fault that someone else dropped the ball. I get that. But the fact that they had no idea who I could have talked to bothered me. The advisor I ended up talking to was nice enough and tried to work with me to schedule another appointment. By this time though, my trust was already shaken and I couldn’t help but feel like the whole situation was shady. I ended up canceling my appointment with them and took my Jeep to another dealership — one who knew exactly what was needed and fixed me right up with no hassle.

So about a day after I wrote the review I received a phone call from the dealership apologizing about my experience.
They offered to take care of the issues that I had with the vehicle ASAP.
I just picked up the car and everything that I had problems with were fixed. The gentleman who was working me during this was nice and made sure I received a phone call with updates everyday my jeep was in the shop.
I’m glad they called me back after hearing I had a bad experience.

DO NOT GO HERE. My wife and I went to Grapevine Dodge, Jeep, Chrysler to negotiate a deal. Shared clear expectations of the deal with good faith intention to negotiate. As we approached agreement and I asked for written back up of details to review (dealer invoice for car that was to be transferred from another dealer, told that it was not available). Negotiated deal based on dealer invoice plus X. Found out they had added another $ 500 on top of what was agreed. Great credit and solid down payment; yet they attempted to pad the deal. Completely misrepresented deal. I negotiated similar deal when I bought my 2012 Rubicon from another dealer. In and out in 90 minutes, zero BS.
We walked out. If I could rate them a zero I would.

Don’t go here! I saw an advertised price and it also said any 2015 Chrysler 200 would get 75 months at 0% apr. false advertisement and that 15.991 is not the true price. They don’t tell you about all the ads ons and extra stuff on the car. So the actual price is closer to 19 – 20 000. Very pushy and just want you to buy now and not later. Don’t come here!!!

My husband and I had a decent experience but could have been better. When we first arrived we told the salesman that came to us as we got out of our car that we were here to look at a Challenger. The recommended salesman came to us and I told him that I was planning on buying a Mustang but my husband recommended drive a Challenger before making the deal on the Mustang. I told the salesman that I thought it was going to be too big and probably wouldn’t go for a Challenger. I test drove an RT and wasn’t impressed at all — it just so happens that he didn’t think I would like it so he had the set of keys to an RT Scat Pack. As soon as I pulled out of the dealership I had a huge smile on my face — loved the power! We got back and told him that I wanted to go test drive the Mustang again — needless to say we ended back here, around 5:30. The salesman that was helping us gave us the price of the car — we came back with a counter offer. He went to the manager and came back with another offer, and this happened about 4 other times. During the process he told us why the price was 2k higher and could not be taken off — the dealer had applied wax and scotch guard and could be taken back yearly for 5 years. Very disappointing that they do this to a lot of there cars which we, the customer, has no say so in actually wanting that add on. The salesman wasn’t explaining the discounts and I don’t think he knew exactly how they came to be. Finally he told us that the manager was providing most of the discounts, which still didn’t seem to be a good deal. We finally agreed and was ready to go to the finance dept. We sat in the lobby for about 45 min before finally going to finance around 8:00. We were so tired of all the run around but were happy that we had the car. About a week later I took it in to get the windows tinted (the dealer add on of $ 2K included tinted windows. Well, last week I noticed some bubbles in the tint on the back window and today noticed some on the driver side window. Unfortunately, I’ll have to get it back to the dealership to get them re-​done.
Hopefully it all goes well.
The process took longer than it should have and shouldn’t have to price haggle for that long.
Also, the dealer should not add the tint/​wax/​scotch guard unless the customer wants it. It cost us $ 2k but the dealer only $ 100.

Don’t let the fancy looking building fool you. On a Saturday night we made a deal to get a car from another dealership because it was a certain configuration that I wanted and Grapevine promised to give me the price I was asking. They show me the VIN and it’s from a local DFW dealer so I agree. They said it would arrive on Monday and would call me. Monday EVENING rolls around with no contact at all so I call the salesman and he says «Oh we had a hangup with the driver, it’ll be here tomorrow OK?». So first you didn’t call your customer to let them know their car isn’t coming (I’m driving a rental at the time so I needed the car ASAP) and second that’s your entire explanation? A hang up?
Fast forward to Tuesday and I’m here to pick up the car and finish my finance paperwork. We notice the VIN has changed to a different car, but the configuration is still the same so we continue. The finance manager shows us our price and it’s about 2−3k more than what we signed off on. We let him know that’s incorrect and tell him the price. He asks us «No no are you sure? That’s too much off, but let me double check». Yes we are sure good sir. He comes back and corrects the paperwork with the right price. The finance manager also fed us a BS line about how the banks don’t let you pay off the car until after you’ve made 6 payments (never heard of this condition before, we double checked with the bank and unsurprisingly it was a lie).
Once we signed off on everything it seemed ok. We noticed the car had 300 miles already and took a picture for documentation just in case (Weeks later we learn it came from Houston instead of Dallas).
It’s almost a month after I’ve bought the car and about a few days before my first payment is due and I still hadn’t received any paperwork from the bank they used. Repeated attempts to contact the finance manager would have the manager answer the phone, say he isn’t near his desk and would call back in 2 minutes which he never did. After reaching the dealership manager we let him know of our problems and he says our paperwork was properly submitted and should be coming soon. The finance papers from the bank finally come on the 2^nd to the last day before the due date and as we look through the paperwork we saw they had put the mileage as 5 miles instead of 300 miles, I assume so they can sell it as brand new status? Not sure. At this point we were so tired of dealing with the dealership that we just moved on.
The car has been 100% no problems and it’s been almost a year now. As for the dealer I would not set foot in there again unless they gave me a free car. Definitely not going there for service either. Please avoid.

!!!DO NOT COME HERE!!!
— — If you plan on bringing your car here please take the time to read this! — –
I had the absolute worst experience with the service department. I brought my car in initially because a part on my jeep had been recalled (ignition switch). I brought it in on a Monday morning, was told I would get it back that day but of course that didn’t happen. I got my car back Tuesday afternoon and on Wednesday my check engine light came on. Like any concerned person would do, I took it straight to the closest autozone to see what the codes were. Opon getting 4 codes back and 2 of them having to deal with the the part I had just gotten replaced by their service department, I called. I left multiple messages and after an hour and a half of not hearing anything back I refused to be put on hold until I actually go to speak with someone. Jim Dubois was very professional and a nice man. He delt with my car when I just had the ignition replaced and he wasn’t available at that time to speak with me. So I had to speak to Satan himself, Kevin H. He proceeded to tell me that I could bring my car in and he would clear the codes and if it came back on then we would have an issue. (If it came on in the first place we have an issue) and secondly that I could drive forever with my check engine light on, but as long as it wasn’t flashing it was fine… (I’m not stupid, no that’s not okay.) Thursday I was turning off coit, about to get on 121 and I lost all electrical power in my car. I lost power steering, brakes, and acceleration. I had to glide it into a close parking lot using my e-​brake to finally stop. I’m a college student and babysit for my job. I was taking two little girls to soccer practice when this happened and thank goodness I wasn’t on a hill! Who knows what would have happened! My car was not drivable so I had it towed to a Firestone in Carrollton (the city I live in) because having it towed all the way to grapevine would have been way too expensive! I called the dealership that Friday morning, only to get yelled at as to why I shouldn’t have had it towed to Firestone and should have towed it to them. (The people who messed up my car in the first place) now mind you that I had absolutely NO problems with my car prior to them replacing my ignition switch because it had been recalled. They had it towed from Firestone to the dealership and after a whole weekend of them having it, I got a call saying nothing was wrong with my car… To say the least I was furious. Like I stated earlier, Kevin was very rude, inconsiderate and in my opinion needs to find another line of work. (Speak to no one) I finally got to talk to Jim and he told me that the only thing he saw was that my oil light came on. I said well yeah I know I’m getting close to needing it done. So he offered to go ahead and do that while my car was there. I then got a call saying that my oil pan was bent and my drain plug had been stripped. At this point I was just done, I came and picked up my car because I didn’t want them working on it anymore. I took it to Firestone (who I absolutely trust) and they said that the dealership had messed with it because the bright yellow seal they put on it had been removed. I then found out that it would be 615 dollars to fix this. Is it sad that I would rather pay 615 dollars than deal with this dealership again? They would never admit to doing this damage to my car but it’s really sad that places like this stay in business. I would not bring my worst enemy’s car here, worst service and mechanics out there.

What a cluster of a mess this whole ordeal was!
First off, I have been receiving tons of calls/​letters notifying me that my Jeep Liberty had a recall on it for the past few months. I finally made an attempt to get my Jeep in for said recall via email on a Wednesday (probably should’ve called instead) and asked if I could drop my car off Thursday and pick it up at the latest on Saturday. I didn’t get a response back until almost a week later from Nona. She said she had just received the email and I set up an appointment to drop off my car the coming Wednesday night. I then asked if it would be ready Thursday and Nona told me it would.
Wednesday comes and I take my Jeep in. As I walk in, I’m greeted by an associate who asked what I had come in for. I told him I was dropping my Jeep off to get a recall done and he tells me it won’t be ready for awhile. Then he says that someone else is supposed to help me and takes me to a different associate. This new associate asks what I came in for and I tell him the same thing I said earlier and he tells me my Jeep wouldn’t be ready by Friday. Then he tells me that Nona is assigned to me and takes me to her. When I get to her I ask her if my car will be ready by Friday and she says «yes it should.» Even the mechanic in her office said it «should be ready.» I got picked up and went home.
The next day I go up there after work and they say my Jeep is still being worked on. I sit down for about an hour until Nona gets me and arranged a rental for me and tells me «we will call you when your jeep is ready.» I go to the enterprise rental there at the dealership and I decide to take a 2015 Dodge Challenger that the dealership only covers $ 30 a day so $ 10 is what I would pay out of pocket. I agree, thinking i won’t be in it very long… boy was I wrong. I got the rental car on a Thursday ⁹⁄₃ and I didn’t hear a word from the dealership until I decided to call on Wednesday ⁹⁄₉. When I called, the associate who answered told me my Jeep was ready on Friday ⁹⁄₄ and that it was noted that someone called and left me a voicemail. I did not receive ANYTHING! I told the guy that and all he said was that it was marked that they called. Now… if they had called and left a VM on Fri, you would think they would try again the next day right?! NOPE. NOTHING. So after I get off of work, I book it down there trying to catch the enterprise people before they close at 6. I get there at 5:55 PM and they are closed. Nona then tells me that they are sorry that NOBODY called me (so the guy on the phone lied to me?) and that the dealership will take care of ALL the cost of the rental. I asked her again if they would take care of all the cost of the rental and she said YES.
Today I get a call from enterprise telling me that I’ll have to pay almost $ 200 for the rental. I tell the guy that Nona said the dealership would take care of it since my car sat there for 5 days repaired and nobody called me and the guy says «the dealership doesn’t do that. I have Nona sitting right in front of me.» Whatever…
This was the worst experience I have ever had and I would never go back to this place. Nona was polite/​nice to me but it just seems this place is a mess and disorganized.

Do not expect to get any form of customer service after your purchase. Unless you are looking to BUY a vehicle, they will not return calls, and they may not even know why you are calling. Even if you try to reach the general manager — I’m not sure he even really exists. And then, by the time they get around to addressing your issue, they are so incompetent, and you get even more irritated, so they demand an apology from you. …the customer. … really? They need some serious customer service lessons.

Bought My Jeep Wrangler here… IN LOVE!!!

Looking for a no-​pressure, easygoing, and friendly car buying experience? Look no further if you have your eyes on a Dodge/​Chrysler/​Jeep vehicle. And, ask for Blake!
I had initially begun the process of looking for a new car in Frisco, as it was closer to home, but after an experience that left me a bit bewildered, I decided to take the drive down to Grapevine and see if these guys could work the deal I wanted. After finding the vehicle I wanted online in their inventory, and doing my own research, I headed down there.
Most car salesmen are friendly off the bat, so that’s no surprise. But what sets this dealership apart is that you’re not faced with the syrupy sweet overbearing and fake friendliness. Sure, they want your business, but that’s normal. The guys here don’t just want your business, they want your comfort and to make everyone happy in the end.
Blake spent many hours working with me, along with his colleagues and managers. After two visits and a lot of blood, sweat, and tears (ha, jk), I went home in my 2015 Jeep Grand Cherokee. I love love love my car, and defnitely recommend considering this dealership as your one and only stop for a Dodge, Chrysler, or Jeep. And if he’s available, ask for Blake! It has been nearly three months since my purchase, and he has kept in touch several times (up until this month, even) to make sure everything is going well. A+ customer service, because many other sales represenatives and car dealerships will forget you ever existed after you’ve signed the dotted line.

I enjoyed doing business with grapevine dodge the Preowensd department made me a great deal on my Nissan Altima. The sales person was very informative…
It only took a couple of hours and I was on my way home with a car for my daughter…