Glenview Snow Removal

Said they’d come but never showed and never responded to my follow-​up messages. Call these guys and you’ll get left out in the cold. .. literally.

I am doing my best to ensure my comments are helpful to others and do not contain too much frustration but that is quite difficult.
The 5^th largest single storm snowfall in Chicago took place 1÷31÷15 — 2÷1÷15. I contacted Glenview Snow Removal on the afternoon of ²⁄₂ requesting a quote and timing for snow removal from my driveway. On first call someone answered and asked me to call back after 7 PM. He confirmed the driveway could be cleared before 5 AM the morning of ²⁄₄.
I called back multiple times and also sent multiple mobile phone (iMessage) text to the number. All iMessage text showed confirmed delivery but no one picked up the phone and the voicemail box was full.
I got a call back around 9:30 PM asking if I still wanted the drive cleared. He confirmed it would be done by 5 AM and I could put the payment in an envelope in the mailbox and he would leave a receipt and business card. I made it clear I had to get out of the drive by 8 AM and he again confirmed it would be done by 5 AM.
At 7 AM I started calling and sending messages because the drive was not cleared. No response, voice mailbox still full and payment still in the mailbox.
My review may be full of frustration because at 8:30 AM I went out and cleared as much as I could manually before I had to leave. I then proceeded to get stuck in hard snow and ice at end of driveway that a plow on a truck was needed to clear. I ended up missing my meeting at work and spending an hour getting my car un-​stuck and back in garage.
It is 10:30 AM and still no contact from Glenview Snow Removal. I am going to use an alternate service and maybe once the drive is cleared go shopping for a truck and plow. I think I can make some extra money and do a better job in my area :)
I am not upset the drive was not cleared but I am furious at how adamant the contact person was it would be completed by 5 AM. I could have hired a different service or made different arrangements if he had been honest or even updated me at some point when it was clear it would not be done at all.

Prompt on time and very friendly, glenview based they are always around the corner