Verizon FiOS

Verizon Fios is horrible as soon as they changed to Frontier. Clutches in the system outages for days, hours of time on the phone trying to get help just to be hung up on when asking to speak to a manager (and all I needed was a letter about the outage emailed to forward to my employer since I work from home!) I have never dealt with such rude, ignorant people!

My biggest peeve with Verizon Fios is they sent my Wi-​Fi SSID AND my password to me in plain text via email after I changed the what was programmed in the new N router they sent me to match my old network. I can’t believe these knuckleheads did that.
So far the service has been stable. I mainly use the internet because the TV content stinks, but that is not entirely Verizon’s fault. I was ‘coerced’ — yes coerced — into purchasing the ⁵⁰⁄₅₀ quantum plan because I was told that my old ¹⁵⁄₁₅ plan (which was fine for me) was grandfathered and couldn’t be ordered if I renewed my contract. I will say that they provisioned it quickly. It wasn’t more than 2 minutes after I completed my order online that I was getting 60 Mbps up and down at
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Did I say they TV stinks? It really does. I can’t believe how many times the same movies get played on different channels. Again, that may not be Verizon’s fault because I know the content providers have a say in what is shown. But you’d think they’d be working together to keep people watching. Oh well. The book reading I’ve been doing is better for my brain anyway.

For a company that states it has the most reliable internet why is it that you don’t bother to protect the boxes from this «squirrel chew» problem that everyone in your company seems to know about. I now have had no internet and no cable for two days and per your own technicians you have no idea when it will get fixed. Everyone on my street with Verizon is now without cable and internet. I know a few of my neighbors work from home and I am currently in school and unable to access my coursework due to your unreliable service. Well hello time warner– here I come…

Two choices in this area: Time-​Warner or Verizon. Receiving over the air is not an option due to terrain. Just switched over to Verizon Fios. Turned down many previous offers from Verizon because it would require some kind of set top box (STB) on every TV. With TW I could watch HD local channels and non premium channels with no box. Until now. TW has decided that it must generate revenue from every TV in the house by scrambling the signals and requiring a digital convert or on every TV that does not have an HD box. Thus, the last barrier to switching to Fios has been removed. Since I already have Verizon internet and phone it made sense to just ad the TV rather than buying a triple play from TW and having to switch internet and phone services. Using the small digital convertors provide no benefit. In fact, I now no longer get the local HD channels (2.2, 4.1 etc,) on those TVs. And Verizon charges $ 5 per convertor. TW charges $ 1.50. The Fios boxes must be twice as good! Either way, you get less for more. So, switching has been six of one and half a dozen of the other. In my lifetime the cost of watching TV has gone from the Initial price of the TV plus the electricity to run it to over $ 1000 per year plus the cost of the TV and the increasingly more expensive electricity to run it. 99% of the shows suck bad. If the rest of the family would let me, we’d have no cable at all. Conclusion– all cable companies suck. Pick your poison.

Very unhappy customer. Accidentally loaded a move purchase Friday night by mistake. We did not watch the movie. I emailed notice through my account and called today to verify it was removed. Verizon customer service claims it is impossible to remove and credit… WTF…we sent the rover to mars and Verizon is unable to delete a movie? Verizon Hater