Time Warner Cable

If I could, i would give them 0 stars. I don’t know how Time warner cable can have such RUDE and disgusting employees working for them. I went in Monday morning 6÷13÷2016 a few minutes before noon, and there was a few ladies working in there but we had the unfortunate luck of getting what seemed like the manager in charge, an older Asian man. I cannot believe how rude, and horrible this man was to me and my family. I’ve worked retail for over eight years and not once have I ever been disrespected this way before, and let me tell you I’ve seen ALOT. If you hate your job SO MUCH, THEN QUIT!!! I love time Warner guys!!! The service (Internet, cable, etc) is great, but wow this man clearly does not want to work there. Avoid going to this location, it is not the first time we’ve gone in to see the horrible customer service. I really wish time warner could reach out to this location and talk to this man. It’s really disgusting the way he treats his customers. Seriously guys, if you feel that miserable at work, don’t take it out on the customers because that’s the only reason you even have a job. You get payed because we pay those services! Time warner, I really hope you get it together, hire better employees. You’re a Great company but your selection on employees has been horrible. My receipt says «operator CTT» idk if that helps but he needs to be somewhere where he can’t interact with customers. Shame on you for feeling entitled to belittle people. I hope you change the way you treat YOUR customers walking in to our store.

We are new customers and are already extremely dissatisfied. They came to install our new service on June 2^nd but did not complete job. We asked for 4 TVS to be set up but only 3 were done. We have been calling customer service and have been told an appointment has been made for tech to come back out to finish installation of 4^th TV and each time we have waited and no tech shows up. This has happened 4 different times. When we call customer service we are told the appointments have been cancelled because that was not something that was on the original order. Well if that is the case why would a customer service rep set up the appointment in the first place and why if after they cancel appointment customer is never informed. Instead we wait for tech to show up at appointment time, no one shows and then have to find out its been cancelled when we call to see where tech is. Mind you the last appointment was made with a supervisor in the Rention Department and here we are again today June 11^th with no tech. Oh and I forgot to mention these reps have nothing documented. Each time we have called we have to explain situation all over again! We are now in process cancelling service. Again worst service ever and would not recommend this company to anyone. If this is how they treat new customers I could only imagine the poor service existing customers are receiving.

Just had my Internet installation yesterday. The installer was very prompt and professional. I was up and running in less than 15 minutes.
The 50 mb download speed is as advertised, and I absolutely love it!
The only issue that I have is when I signed up, I was told I would get a reminder call of my appointment, and another call when the installer was on his/​her way. No calls. 1 star penalty.

Tech Saul did a great job at our house today! WiFi and Internet up and running beautifully. Saul communicated with me very clearly and was very professional and knowledgeable. Thanks Saul!

No problem with the service but employees are so angry here. Kind of reminded me of the DMV minus the bullet proof glass lol.

I have never put a one star here on Unilocal,but this place here is the worst I have ever delt with. I moved to the Glendora area in April, TimeWarner is the only provider in my area. My first call they promised me the world, best service, excellent cable, etc. I took one day off for their setup, they cancelled on me around 4pm, they say their truck broke down. So now I have to take another day off, 2^nd day there telling me my service is scheduled for the following week. I’m sitting here in their office, and I’m hearing we are sorry, and they are trying to convince me this error is my fault! Insulting my intelligence is the worst thing you can do, now I have elevated this complain to the highest level possible. I wish there were negative stars for horrible companies like TimeWarner. I won’t even post a picture to promote their lobby area.

The customer service is ok. Only because the people are just doing their job.
Time Warner Cable keeps charging me for 4 cable boxes when I only have 2 in my position. This problem hasn’t been resolved for 2yrs. I’m officially done with TWC. Not worth the hassel.

First of all, I guess I have to give at least one star to be heard! I have been a LADodger fan since 1970 and have grown up listening and watching Vin Scully. It’s really a sad, sad situation with the cable dispute! I guess it is considered a legal thing when Turner «bullies» other companies rather than working with them to resolve this dispute! I love all your «one star» reviews! Way to go! I will continue to «listen» to my Dodgers. That will never change, and neither will my cable with Direct TV!!!

The most horrible experience using this company. Unfortunately I moved to a new place and my landlord no longer allows tenants to have satellite dishes. For years I had Dish network and NEVER had any problems with their customer service dept or techs. TWC has awful customer service. If given a choice would Def go with Dish. 1 star seems like too much of a grade for TWC

The worst customer service ever took a day off for install, tech said there was no cable and had construction crew come out turns out there was cable so we called him to come back and finish, he said 5 o’clock never showed, what a wasted day, we decided to cancel and wanted our money back after fighting with them they were supposed to credit our account back, never did called and they said sorry we sent check will be 4 to 6 weeks, what crooks, they need to fire everyone in the company and give the jobs to people who care

What a garbage company. Cable boxes that don’t work, price gouging, useless «outsourced» lying customer service, numerous unsolicited survey calls. I cannot stand this company. They are useless. If it was free, it would be too much. Don’t even get me started on the useless Internet!

This store has the worst customer service I have ever experienced. Hope they get some better staff in there. Pretty sad when you are paying as much as you are for service and don’t get outstanding customer care.

I have installed Time Warner Cable at my home and I am extremely satisfied.
The technician was very professional and courteous he was able to complete his job on a timely fashion and was able to show me how everything was connected to my television and he set my network with the Name I gave him and also customized my password.
The whole team was very instrumental in getting it installed on time.

I hate this company so much. I hope they go out of business. I’m forced to buy their Internet because they are the only company in my area. The Internet barely even works.

I stopped by this store today and only waited 2 minutes to be seen by a representative who was very helpful. The customer service that Rosa provided to my husband and I was excellent. I have yet to see how their internet and cable service is because I haven’t gotten it installed yet. I currently have Verizon DSL which is so terrible and antiquated.

So update to last review, my connection goes out every day between 3 and 4. Without fail. It’s even worse on the weekend

I had an appointment scheduled a week with TW for an install today. I took time off from work. The appointment was for sometime between 4 and 5pm. No call, no one showed up until 5:30pm. It’s dark by then, and the installer needs to climb a pole a couple of houses down to start the install. Forget it, I tell him to come back another time. I call to reschedule– they tell me the best they can do– for wasting my time is three days from now, sometime between 9am and 7pm!!! If they think I’m going to waste 10 hours waiting… FAIL !!!
The level of customer service provided, and the customer experience is the worst. Just unbelievable!

This particular store was all show and no follow through. The interior looks very professional, but the staff that was working here today were not the best. My wait time was short, but in the time I waited I observed the interactions between the staff and the customers.
The staff here all looked like they did not want to be at work. I observed one staff member giving a customer a dirty look as they walked up. I observed a different staff member talking to a customer in an annoyed ghetto manner. The person who helped me was cool. She was a bit unprofessional and I got an annoyed vibe, but she did a good job helping me out.

WOW! You guys lost the equipment I returned now I have a collection agency coming after me!
What IDIOTS. Thx for doing such a crap ass job and for causing me more stress. Horrible service from start to finish! Unreal.
Waiting here are 10 people waiting and 1 person working. This place is a zoo. I asked one 300lb worker just standing uselessly behind the sign in counter if she could help due to the amount of people waiting. She snappily said «I’m not a rep.» Really?! TWC already sucks and attitude with it? Wow. Switching to ATT.

Honestly I’ve never paid monthly for worse customer service in my life.
After canceling my cable service which was 2 phone calls each lasting more than an hour. I am sitting in their offices waiting over 30 minutes to give them back their equipment. I’m number 9 on the list.
I wish there was another option in Glendora for internet.
If you have a choice DON’T use Time Warner!!!