Swan Pools

Our pool is three years old and was built by Swan Pools. The problems started before the pool was even finished. The tiles looked like they were done by a drunk person and had to be redone. The concrete decking was discolored and uneven in many places. The concrete decking cracked and crumbled in places within weeks of the pool being finished and the cracks have only gotten worse. A few tiles popped off within the first year and we have never been able to have them fixed properly. We have asked Charlie to fix them and he has not. He is rude and gossips negatively about his subcontractors and other clients. Our pool is still not right to this day and it will probably only have more problems in the future.

Second part to my long review, I will try to keep it short this time.
The pool is about a year old now and it turned out great! I will try to post pics when I get time.
I have done a lot of renovations and have dealt with all kinds of contractors, its hard to find really good ones that back up their work a year later!
I had a small issue with the heater and all it needed was a few settings on the controller. The Pentair screen logic is awesome BTW! I called Swan and left a message — they got back to me the same day. Issue was fixed the day after! I did not get any BS to try and contact the equipment manufacturer or have my pool guy take care of it. No BS about charges for getting someone out to fix it!
For those who are experienced with reno projects and dealing with contractors, you know its hard to find contractors that even return your call for small issues after they have been completely paid.
This says a lot to me when they warranty their work and the fact that they have been around a long time. I have confidence that 5 or 10 years from now I can still call them.

Swan Pools just finished my humble little pool that they built from scratch. The final product was better than I expected. The price was very reasonable. Charlie Dennis is the main guy. He will come to your home in a short notice and write you up a quote the same day. Out of the 3 other companies that came to give me quotes, Charlie was the only one that was able to give me a detail bid right on the spot. I guess he really knows his pools. Charlie was very easy going and great to work with. He was a no B/​S person and very prompt. Unlike most other contractors, he collects the money after the job is done.
I never owned a pool before, but the experience I had with Swan Pool was great. I only wish I had a larger back yard to put in a larger pool. The only regret I have was not going with him on the decking of my pool. Instead, I went with a not-​so-​professional decking company and end up with a not-​so-​professional job so I can save a few bucks that was not even worth it.
The start-​up service was great… very professional… I can’t imagine any start-​up service better then them. I would definitely recommend Swan Pool to do your pool.
My post may sound like a paid advertisement, but I am really just a very satisfied customer of Swan Pool. Check out the pics and drop me a line if you have questions!

I dont know who is more diluted. Charles or the people that are posting 5 start reviews. Charles must have messed with the pooch too much to remotely think his work is flawless. The first mistake was on my familys end. We should have checked with the licensing board and better business bureau. If we would have then we would have known that Charles and his workers have multiple complaints. This is a company that shouldnt have their license. They cut corners, their work is shotty, and they not only DONT know how to plaster a pool or line tiles correctly. All my tiles are crooked and the spacing between is completely off. The plaster is not smooth my steps are lumpy and now my foundation to my house is suffering from the poor workmanship Charles and his crew brought to the job.
I have a five year warranty and he still refuses to fix the crack in the plaster that has resulted from his poor workmanship. If I would have known that paying in full was going to guarantee me a breech of contract on his end and an even worse pool than the project I would have found someone else.
To the five star raters, if you really are people that are happy with their pools I hope your tiles fall off.
If your Charles or related to anyone workers I hope you get your license pulled. You dont deserve to be servicing people in building pools

Here’s an update for the pool! The plaster has now cracked and has caused even more damage too the pool, and now our house! Even though they were paid in full, and we have cancelled checks to prove it ! They are, as I believe. To be claiming they haven’t been paid for their work ! I will be reporting them to the better business bureau (which isn’t their first complaint) ! They need their licensed pulled ! If all these 5 star reviews are actual customers then their work should be the same if not consistent all the way arouns four thumbs down for these crooks !

I wish I read some of these reviews before calling Swan Pools. Charlie is absolutely ridiculous. We should have known from the get go because when my parents called to request an estimate to get a spa made… he said something about how our pool being really old and needing extra work done. He continued by saying «it’s going to be at least 15K –20K, do you even want me to come by?» In a rude tone. My parents got the impression that he would be wasting his time if he came. Ugh.
Anyway, they scheduled for him to come out on Sunday. Charlie reassured my parents that he would be here. Not only was the guy late but Charlie didn’t even show up!!! When my mom asked… the guy said «oh he’s a workaholic and has a habit of saying he’ll come but it’s impossible for him to go to all appointments.» WTF. Strike 2!
The guy gives us an estimate of approximately 28K. We chit chat. whatever and request a formal written estimate for us to use as a baseline when reaching out to other companies as well. That guy was pretty nice and agreed to do so.
Fast forward to today, my dad receives a phone call from Charlie YELLING at him. Saying stuff like «how could you make my guy go over there and waste his time?!? I already told you about how much it’s going to be and you told me to come anyways. And now you only want to spend 5−10K? If you want a pool guy… call somebody else and don’t call me anymore» then hung up the phone. He didn’t even give a chance for my dad to respond! We hadn’t even told them whether or not we were going to use their company… we also hadn’t even received the written estimate.
The 5−10k he’s referring to was a comment my mom made about how she originally thought that’s how much it was going to be and how mistaken she was. Talk about taking something out of context.
The moral of the story is: swan pools is incredibly unprofessional, rude, and full of lies!!!

We had our pool done by Charlie Dennis of swan pools about two years ago. What a crooked used car salesman type he and his brother in law turned out to be. Additionally, the quality of work done was well below satisfactory. It was a nightmare to work with this group… Charlie hardly ever returned calls when work was not being done or being done correctly. He would stop work if he didn’t get paid even when the work was pitifully incomplete. He continually reneged on the contractual terms agreed to, and, stole or damaged various items in our yard without recognizing that we knew what he did, and unprofessionally did nothing to resolve the matters. His mother and brother in law were both equally incompetent and crooked in not providing service or follow up for items already paid for. Only when forced to compensate for some of the poor and incomplete work because of filing complaints with the better business bureau did we get some resolution to the crooked practices we endured. The project was completed over 4 months after the scheduled and agreed to time frame, and didn’t even start until after he delayed work for over close to 2 months. Dealing with these people was one of the most frustrating and worst experiences one could endure. The 1star ratings noted on this site were right on… unfortunately, 1 star is even way too generous for this business and the service/​work they provide… lies, lies, lies with poor work skills.

Swan Pools exceeded my expectations of what our dream pool would look like, our back yard has been completely transformed and we could’nt be happier. The entire crew was courteous, and friendly, detail oriented and nothing was done sloppy. I would highly recommend Swan Pools, they do amazing custom design work and the entire process to transform our yard went smooth and fast.

Swan Pools recently completed a HUGE job at my house which involved demolition of a 1950s patio, the existing cement walkways, driveway and other areas, design and installation of a pool, in-​ground spa, fire pit, seat wall, planter, antique cobblestone walkways, decking and drive, in addition to some other oddities like a fence, painting and laying in the prelims for solar power for the pool which will be added later. Charlie D and his crew were here for four months — we broke ground on June 1^st and the job was mostly completed just after labor day — mostly because there were a few odds and ends that I had asked for late in the game, but they were completely out of here (including my landscaper and his crew!) by the third week of September.
I am adding pictures of the work that they did, which is top-​notch. The pool was designed and drawn by Charlie Dennis, and every guy who worked here was conscientious, polite and was excellent at his particular craft from the demo guys to the plaster, tiler, pavers (which by the way were hand laid, every single one of them — close to 4,000 square feet I am guessing) to the guy who set up the pool equipment and the solar. If I have anything even slightly negative to say it would be that I would have liked it to move a little faster, but there was a lot of work, some of it intricate and labor-​intensive, so in the end, it took a little more time, but the quality was worth the wait. Charlie got that I am detailed-​oreinted and not one to tolerate sloppy work or half-​assed quality — the house is a 1926 English Tudor and in the past year it has had a lot of work done on it to bring it up to a well-​maintatined standard that historical houses and properties in landmarked neighborhoods deserve from the stewards who own and live in them.
In the pictures I have provided, you can see that the glass tile was laid beautifully, the plaster is smooth and Charlie’s design is extremely aesthetic. The pavers are meticulous on the deck of the pool and all throughout the property — Joe (paver) even made one of the pool equipment access covers from the pavers so that it matches up with the decking — that is conscientious with attention to detail.
The bottom line is that I would use Swan Pools again — and that’s the best recommendation of all.

Charlie Dennis and his crew at Swan Pools did an expert job in constructing a beautiful pool to our exact specifications. The work was timely and well coordinated among the different subcontractors. We couldn’t be more pleased with the final result and the pool is a crown jewel, admired by all who see and use it.
We highly recommend Swan Pools Glendora.

Charle Dennis from Swan Pools is a liar. He cost me thousands. Don’t trust him at all to build your pool!!!