Enterprise Rent-A-Car

I rented a suburban at the Glendora branch (premium vehicle) a month in advance and explained my situation that we had 7 people and needed a lot of space for luggage and needed racks, according to Enterprise «NO PROBLEM».
I was to pick up my vehicle Monday morning at 7:30 am as we were leaving right after for a 7 hour drive. I get a call Saturday right before they close saying sorry we wont have your vehicle until 3:00on Monday and we are closing and closed tomorrow ! What? Long story short got a call back they got the vehicle i arrived Monday morning 7:30 at 8:00 said oh we don’t have it its at out Walnut branch we will drive you over. I said please double check and does it have racks oh yes no problem. Guess what. didn’t have it once we arrived but they did have (contracts for the driver as glendora was out of them). After an hour in a half back I never got the vehicle but I did get a «SORRY ABOUT THAT «from the driver. they could of cared less the service well, there is no service. What a waste of time they really created a major problem for out trip. I will never use them again.

I booked a rental online, for a midsize SUV. The website allowed me to do so. I got a phone call from Enterprise and they told me that they had absolutely no vehicles available and that they could put me on a wait list. Why would the website show several vehicles available and then not have a single vehicle available!!! Very disappointing…

Horrible customer service! I reserved a car through their central line. I get to Glendora and there are no cars available. The wait was going to be over an hour. I cancelled my reservation and left. The guy did not make any attempt to help solve the issue.

Car was filthy. Had popcorn and trash in it. The person was unapologetic about it. Accidentally left my parking permit and they have been giving me excuses for the past two weeks. Instead of initially trying to help me, they blew me off and were really unhelpful.
Reported them to my insurance adjuster so he knows about their customer service.

Rented a car for four days while my Truck was being fixed. I called and asked if I could get a ride home. Was told yes. When I got there there was barely standing room. I informed the female Rep that I work in a busy ER and need to get back to work. She asked «where do you need to be dropped off ?» I said Pomona. She said I can’t take you there! «We’re too busy and it’s to far.» I asked how far can you take me? She said,” Glendora, SanDimas and LaVerne.” I said ok take me to LaVerne at the edge of Pomona and I’ll walk the extra 1.2 miles. She said that too far. I said, «you just said you would take me to LaVerne and now you won’t?» She said, «no because you want to go to Pomona. I said,» please don’t argue with me. I live in LaVerne just drop me off in LaVerne. She said go inside and wait we will call you a Taxi if you like or why don’t you just return your car to Pomona Enterprise?” This was clearly going nowhere fast.” Then she came back in the store and asked who needs a ride? She took everyone but me. Even the people that came in after me. I waited 30 minutes. And informed the Rep that was at the Counter That I understood what was happening and I’ll just start walking. So I did. Once I got to SanDimas I was too tired, cold and it was Dark out. I decided to get on the bus (something I have not done in 40 years) and the icing on the cake was when she checked the fuel status she saw my Handicap placard on the Dash and handed it back to me. So she saw I walked with a heavy limp and was disabled by DMV standards. So much for «we can take you home» Customer Service is very poor at this Enterprise Rent a car. Plus the parking is impossible at that location. As a Registered Nurse I know when people care about others, This young woman and that Enterprise do not care about anything but their «bottom line”# do not go to Enterprise. Care was very dirty inside and out when I got it.
I gave them their car back with a full tank. Wish they would have given it to me the same way or give me a refund on the gas.
Disappointed retired Paramedic– Firefighter.

I have rented with the Glendora Enterprise store about 4 times. Each and every time I have had a very good experience. The employees were very nice and pleasant. The last time I was in, a very upset customer came in and the employee handled the situation very professionally. Thanks Glendora Enterprise!!! You will get my business again!!!

I had to rent 4 different times within a 30-​day period and they got me in and out each time because they new I had very little time. All of the cars were clean and ran great. I rented a Ford Explorer, Ford Escape, Nissan Pathfinder & Ford Expedition. After driving the Explorer I feel in love and bought one from Colley Ford up the street.
The entire staff were very professional and polite and they delivered just as they said they would. I would refer them to anyone I know looking to rent a car or truck.

After I reviewed on Unilocal I was contacted by someone from this locating now claiming they found my camera. I am pleased to know that at least someone cares about their reputation. However, it’s a little disappointing that they only helped me after I left a review. My experience with them has left a bad note in my mind.

I recently rented a car from this location. I had made an appointment the night before so I could avoid waiting in line. When I arrived, I learned that someone had made the appointment for the incorrect time. Instead of apologizing or at least accommodating me, «Zack» roughly told me that it sucks to be me and that I had to wait.
When I asked how long the wait would be, «Zack» looked at me in the eye with an annoyed look and said, «It’s just me up here» and stared at me until I realized that was his answer. This guy was a jerk.
When I came back to return my car, there was a new manager in the office and he was awesome. He was multitasking, delegating, and talking to customers in a very helpful way. Because he was so great with me when I returned my car and that Zack apparently no longer worked there, I give this place 4 stars.

Update: I received a call from Taylor, a manager for Enterprise Rent-​A-​Car. He apologized for the inconvenience and said he would refund all of my fee for the rental. I changed my review rating from worst to best because of the way Enterprise handled my experience. They credited back to my credit card the full amount. Thank you Taylor and Enterprise.

These guys are SCUM BAGS!!! I rent out a car covered mostly by my insurance and the guy asks me if I want a better car i would only pay tax which would be .50 cents per day. Trusting that I’m working with a honesty person/​company I say ok and sign the papers. When I return the car, he tells me my contract says $ 2.50 per day!!! So I paid an extra $ 47 in total
It’s my fault, I should of read the contract but again, trusting I was working with an honest person I just signed it. Avoid this place and go somewhere else

Everyone was really friendly had helpful! Good job everyone on this Enterprise. Thanks!

Rent here a few times a year, every time I’ve had a great experience. It’s a very busy location, but all the representatives work their hardest to provide great service. Had a Tahoe this rental and it was fantastic! Pricey, but a beautiful car. I always recommend this location, hope to rent again soon.

I rent here only because its close to my house. I have rented here a few times for business trips to Fresno and every time I arrive at my appointment time and have to wait because they have no cars ready. They will tell you, the car is being washed «just down the street» and will be «just a few minutes». You end up waiting 30 minutes to an hour for the car to arrive and mysteriously the car they end up giving you is one already in the parking lot. So frustrating.

Called this location for info on a rental, the guy that answered was named Zach, not very helpful and rude, very cold short answers, not helpful. Took my businees to the Covina location, they are much more friendly and professional.

Customer service is fine and the people are nice but you can’t make people wait 1 hour for a car! People have work to get to, and places they need to be. It’s completely unacceptable. I’ve never waited more than 10 minutes at any rental car place until now. Unreal! Never again. I still don’t have my car!!!

Have never had an issue with this location. Customer service is always top notch and they always do exactly what they say they will, when they say they will.
I took in an ad for a competitor Amos had no issue at all with not only matching the deal but he actually beat it !!
Thanks again guys
PS water the damn plant before it dies

I’ve reserved from here a few times. Today, the lady was a bit rude. I reserved an economy car ahead of time via the internet. Didn’t have my car. Tried to give me a bigger one & up charge me. I said I’ll take it if they don’t charge me any more & she gave me an huge attitudes & replied back, «No, you’ll pay for the upgrade.» Wow, where did that come from. I told her that I reserved a specific car plenty of days in advance & they should have it & if they don’t, shouldn’t charged for an upgrade. She abruptly stopped walking me to the cars & said, «Talk to my Manager.»
After a few minutes she came and said they have a car at the car wash & she’ll take me there. Didn’t ask if that was ok. On our way, Not a single word to me. Didn’t give me any update or what we were going to do. When we got there she got out of the car, didn’t ask me to come out anything. I got out & she gave me the keys & said there it is. I asked her if I was taking it from there or what? It was still an upgrade. I told her I thought they had the car I reserved at the wash. She said the manager told her to give me this one.
I said whatever & took the car as I was already late. I wish I remembered to get name but she was a blonde with a chiseled face & acted like a high & mighty princess.
All that being said, I have rented from them about 5 or 6 times & all of the times have been just fine. I’ll update the next time I rent.

I recently rented a dodge caravan for a trip to AZ and loved it. Andrew was very helpful and got us in and out fast. I always buy the full coverage insurance because in the event of an accident, I don’t want to pay my deductible for my insurance. And really, it’s a small price to pay for the peace of mind.
My only complaint, which is my complaint every time, is that the staff takes phone calls over the people waiting in the office.

MAJOR ISSUES BUT UPPER MANAGEMENT RESOLVED THEM
We had a few bad rentals from this place. The manager Matty was completely unprofessional and he had no clue what the true meaning of customer service meant but after I escalated my issues to his Area Supervisor our issues were handled. I am disappointed that the manager was capable of getting away with the behavior that he did towards the customers for so long but I am happy that it was finally addressed. Due to the fact that our issues were handled and as long as Matty is no longer at this branch, I will consider renting from here again. Thank you to the Area Supervisor for taking action and getting our issues resolved.