Bear Frame & Wheel

Honestly this spot has got to be my favorite alignment shop to go to. They do the job quick but with quality, it’s close to home, and everyone who works there are so polite!
The woman at the desk was so helpful and the mechanics working on the vehicle aligned the car perfectly and also advised me to change tires as well (my tires were bald), so they knew exactly what they were talking about and not trying to get more money out of me. The lady at the front desk gave me a tire shop business card and told me to tell them that she sent me to them so I could get somewhat of a partial discount on tires. Gee, thanks! However. I sold my car as is with bald tires but I greatly appreciate it if she sees this review, I’ll definitely go check out the tire shop, thanks!
Things to consider. One of the mechanics knew how to drive my car that was lowered on coilovers, and the shop of course is low friendly!

Came in here for brakes. Highly recommended and I am grateful I did not get taken advantage. Mike was friendly, honest and helpful. He told me I only needed front brakes and that my back ones had a good 20,000 miles left. I was in right when they opened which I’m glad I did because there was already a line. Total time was an hour in a half. So worth it and will definitely be a regular customer.

I’m not real satisfied with this place. I had my BMW M6 aligned here because no one was able to do it because it was lowered. When I pulled up a lady in the both said to drop the keys off on the floor and someone will get too you which wasn’t real secure to do but I sat around watching my car. Once they drove the car I noticed the first guy (owner) drove it well for being lowered but the second guy driving it went straight down the driveway and straight up the driveway scrapping the front end the entire time. When he finally parked I walked up to him and told him he needs to learn how to drive lowered cars. A few words were said but he walked away. One thing I noticed was they painted a white line on my tire but other then that I didn’t see anything else done to my car (which I watched the entire time) so don’t really know what I paid for beside them testing driving my car. While driving the car I noticed a slight difference so I guess something was done but unsure because no one spoke to me about it.
Three noted concerns:
Communication lacking
Need to be more careful with customer cars
Inform customers what needs to be done to correct vehicle
Added 2 pictures of the scrap they did while driving my 2015 BMW M6

I needed a front end alignment, tires rotated, and a brake check. Everything was done much quicker than I expected, for a lot less than I expected to pay. I appreciated that the technician called me to tell me the results of my brake check immediately, before the alignment. The receptionist, Pam, was very friendly. I’ll definitely be back.

This friggin place could care less what the customer wants. What waste of time and money! I’m so pissed off with that Bear place. I do not recommend this business! Go somewhere else where they care about their customers. Very arrogant and rude staff; won’t listen or unwillingly to provide the service I needed, even after bringing detailed instructions on how to fix a known manufacturer problem with subframe and alignment (technical service bulletin). I came to them because I was told they can adjust what other three alignment shops couldn’t do.
After I paid and left I soon realized no difference and had to returned. I got soo much attitude, anger and disrespect when I described the issue wasn’t fixed. I had to practically beg mechanic to go with him on a test drive to show him the matter. He refused to let me drive my own car and insisted multiple times that he drive. The problem was obvious so they put it back on the rack. Showed TSB report to guy stating it takes a few hours work according to dealer, he glanced at it and gave it back to me, and said he’ll try something else. I said I need it fixed and was willing to wait and pay more if necessary. After 15 mins, I was told it was now again fixed (w/​o even test driving it)…when it obviously wasn’t — wanting me to go away. Car still pulled /​drifted to the right. I knew I should’ve returned a third time and got a refund but was busy and just gave up dealing with their crap. Looks like now I will have to pay the dealership their high hourly rate to have it done right. What waste of time and money! I’m so pissed off with that Bear place. I do not recommend this business! Go somewhere else where they care about their customers.

This place does a great job but before you head home, take your car on a test drive to make sure your car is aligned. We drove down the street and then a mile north. The alignment was worse off then when we brought it in. Headed back to he shop and the nice mechanic worked on our car again to get the alignment correct. The lady in the office could be nicer on a customer service level. I had to thank her!

I drive 50,000 miles a year so I come here often for alignments.
Great and friendly service.
I recommend this place to anyone looking for an alignment.

Excellent customer service. I’ve always had a positive experience with them. They will not rip you off. They’ve been in Covina for years. I will return when my car is ready for new brakes. They told me I still have plenty of miles to go before its necessary.

Came here for an alignment after reading good reviews on multiple forums. I wish I had discovered this place years ago. They do alignments the old school way, no lasers and guessing. They test drove my truck before and after to see what it needed and to check their work afterwards. They were done in 30 minutes and told me what was wrong with it. The lady at the window was great and very polite to my son whom she gave Easter pencils to. Being that I go off roading in my truck I’ll definitely be back.

Installed a lift on my jeep and with all truck lifts, alignment is needed. I was referred to Bear from a neighbor.
Went in yesterday (Saturday) and was surprised to see what an operation they have and all their bays. Quite a big place.
Service was fast, had no problem with the lifted applications like most shops do. I was in and out in less than an hour. They did a great job, fast and much more reasonable than anywhere I’ve been. This shop is the real deal and earned a customer for life.
Thanks Bear staff!

Great customer service and quality work. I have been a Bear customer since 1983. They always get it right the first time.

I don’t know why i stopped coming here to get my cars aligned. It is still the best place in the SGV to get your car aligned. The staff is speedy and knowledgable, brought my girlfriends car here. They were done within an hour, I will advise this come early they can get a big crowd so get there early.

Bear frame and wheel–
Best place for alignment. They do suspension repairs, brakes, alignments, frame repairs and I’m not sure how much else. I’ve been taking my vehicles here for 15 years, and I’ve brought at least 10 cars and trucks here for frame repairs and alignments in that time. Never had a bad experience, and all the work that’s been done has been flawless.
They will show you exactly what’s needed and why, and only replace the parts that are needed, and give you an exact price before starting the work.
Also, the building is really cool! If you’ve ever lived in Covina you’ve seen it!

Great service, these guy’s do it right. I have been a customer for years, just know you are going to go in there and they are going to fix what needs to be fixed and not jack you around. Have always had my business and will keep it coming.

I have been going to Bear frame and wheel for many years. I have always received great service and pricing. Closed Mondays but worth waiting for, great service and workmanship.

Beyond impressed with the work of these guys. Needed king pins and some front end work on my 1970 Ford Ranger and they did an excellent job getting my rig rolling straight down the road and handling safely. Very rare to find this quality of work for an old vehicle these days. They also explained everything in detail and charged very fairly. Thanks.

«Stealing my truck… heeeey…stealing my truck…»
So the guy in the pit asks me what was wrong??? I asked, who’s the guy driving away with my truck? The guy tells me that was his boss test driving it.
Whoooaaa! That was a relief. They told me to park it over there in a parking spot, leave the keys in the ignition… and they would get right to it. I was leary to leave the keys in it. So just as I exit the vehicle and was about 50 feet away and was walking to the restroom… I heard my truck start up and saw it rapidly head for the street. Well… you know the rest. I felt kinda duuuuuuh dumb after that.
As for the workmanship and testing. They did an excellent job. I found that there service was great. They tested my vehicle a couple times after they did adjustments. It rode really nice.

I spoke to a lady there she came off a little strong on the phone but when i meet her face to face very nice kool social person 1^st time there cheap good fast work got a alignment 90 not bad they do the old school way which i like guaranteed Aaaa+++

Couldn’t ask for better service. Lady was nice at the cashier, the mechanics were friendly, hard workers. Everyone was on their feet doing something. These guys seem like they know what they are doing. They have been around for a very long time.
Took my 05 rsx in a little before 9am and they weren’t too busy. There were always paddle coming in thigh so I’d advise to get there early to be done early. got front and rear aligned for 90 $. I asked when it’d be done and she said about an hour or less. An hour lady she called me to let me know my car was ready to go.
I waited in the mcdonalds and read. It’s nice and cool in there. There is a waiting lounge on the premise but there’s no ac or anything.
Overall I don’t have anything to complain about. Will come back with my other car. Thanks bear frame!

I recently installed KW Coilovers on my 05 Infiniti G35 Coupe, and knew I’d have to get an alignment onced the coilovers settled. This place has always done the job right the first time! I’ve been driving lowered cars for over 10yrs now, and have always trusted these guys. Never had a problem with their work, and everyone is always courteous. I went in to get a 4 wheel alignment, and it turned out that the front only had to be adjusted! Thanks again Bear Frame & Wheel for the quality work, and saving my $ 70!!!