Sears Auto Center

My mother came here for years for tire service and I came when I first got a car… it’s been around for a while. Always a pretty long wait but I guess I didn’t know any better. Welp… done with that.
Today, I came for just a battery. A battery. Mechanic 101. Got there right at 8:31 am. There was a car in front of me and literally, not figuratively, I sat there for 10 minutes. There was no acknowledgment, nothing. The mechanic was walking around the other car measuring tires and looked right at me… twice. No acknowledgment. Another mechanic came into work, now they have some more help… no acknowledgment. I left at 842 and drove to the Montclair Plaza location. Drove in, guy walked up to me immediately. No appointment, took the info and got started.
I’d probably still be sitting in the driveway if I’d stayed.
Go. To. Montclair… if you must go to a Sears.

If I could give this 0 stars I would. First of all, these guys can’t keep an appointment. Second, supervisor at that, Frank, was very rude and kept on insisting if I thought if he wasn’t doing his job. Given that he was very adamant, I simply left and went to another tire repair center. Given that they are more expensive and have rude employees (this is my second incident) I would no longer come back there and would not recommend that store to anyone.

Phew! I barely made it for the day. So apparently you gotta show up at butt crack early morning to be able to get some service here since the place is so small and they are limited in employees. I came in around 9:30am on a Saturday morning and I was pretty much the last customer for the day to get their car breaks done. I was welcomed by who I was told was the manager, I think his name is Fabian. He was really nice but was also super busy so he asked me to go ahead and just wait outside (there is no waiting area inside I believe). I waited and waited but he didn’t come out so I decided to go back inside. This time he ended up helping me right away. I dropped off my car and after he saw my address (being that this location is so close to my home) even offered to provide me a ride. I declined but I thought that was nice. My car wasn’t ready until 4pm. When he called me he explained that it was going to be a few bucks more than what I had been quoted and this is when my husband took over and decided to see if he could lower the price, which he did. I believe he added some coupons or something. Anywho, the service was nice but it does suck that they would be unable to help you if you came any time after that (at least for brakes). I also was a little thrown off with the price difference but I was glad he was able to help me out.

Great customer service. Aaron the manager and Marvin is very helpful and pleasant. They even give me a recomendation for what my car need. They have a manager special for the item that i purchased. Oil change is quick without waiting time and the price is reasonable. I will coming back for future service.

I came here to replace my rear drum brakes only and they started working on my car at 12pm today and its almost 6pm and they’re still not done. It seems that they only have a total of 2 mechanics working here. The problem is that they are working on your car and a new car comes in and attempt to fix both cars at once, which is bad for the customers that are waiting. First and last time I come here. Prices are reasonable if you don’t mind waiting ALL day.

I went to Sear auto service on SAT 10/​25/​2014 at the covina location (710 W Arrow Hwy, Covina, CA 91 722) … for the second time and after only an oil change i get my car with floor mat all dirty and oily … on SAT and after the oil change with took over an hours to complete i receive the car with my floor mat and the carpet all dirty and black and oily. I asked the sales person (Robert) to come over and see the car which he did and took pictures and told him this is the second time this happens… i asked him to have my car cleaned where they mad a mess. Robert was very apologetic however he stated that he won’t be able to help me as the manager is not there but he took pictures and promised that he will have the manager contact me. I received no call from anyone so i decided to give them a visit on Monday and again the manager is not there!!! i explained the situation to another sales person and asked that i need to talk to manager who happens to be never there and left my name and number for the manager to contact me. AGAIN NO one calls. I have never seen such irresponsible and disrespectful service and management!!! the fact that they had may car dirty with their oily dirty feet for the second time just shows how Sear auto service don’t care about customers vehicles not even a bit and I’m absolutely don’t trust this shop with my care for a second.

Worst repair shop ever took my car to get an oil change they told me they could not do it because I had a cracked head I took it to a shop and they told me they could find no reason why they would say it had a cracked head

Over charged and almost turned away because they closed early. Car battery was toast. Culd not even start it to drive home. They charged me full price when the website showed battery onsale. I pointed this out. They said I must be wrong. 34 year customer saying goodbye to Sears. No wonder they almost out of business.

Their services really suck now. I put my car in for oil change and they said they will call in about an hour it so to let me know when my car is done. 3−½ hours later I still didn’t receive any phone call so I call them and they said «oh yeah your car is done. I don’t know why they didn’t call you. «plus every time I go there, they seem to tell me their more problems with my car. I don’t think I’ll be taking my car back here for service anymore.

The people are nice but what a joke. I had to come back repeatedly (5 times total) to get something fixed that they didn’t get right the first time. I didn’t get an apology for the inconvenience and they didn’t offer to do anything for me (free oil change, etc). I will never be back.

Pretty good deals when they have the sign out for a discounted oil change. Luckily I live nearby so I arrive early and just drop off my car. Come back in an hour or two because of the convenience and my car is ready to go.

Completely disappointed!!! This is the second time coming to this store. Both times were on the weekend for a battery service. Both times I checked to confirm store hours on Internet and both times I showed up at that time and for store was closed until manager arrived 20 – 30 minutes late.
The difference this time is I am waiting next to 5 employees who are also frustrated they can’t get in to start their job.
Still waiting and nobody in site…
The employees are nice, and the services Sears provide to me are excellent, but this store is batting 1000 in terms of their incompetence with me due to their ilack of providing good on site management!!!
This is why the big guys continue to get shut down!!! Too bad!!! Love Sears!