Ralphs

STAY AWAY FROM THE SEAFOOD DEPARTMENT! My mom had bought some cod fish and made dinner for herself and my dad earlier today. When I got home shortly after they ate, my mother offered to fry the cod filet for me. I’ve never done this in my life but I decided to open the container that my mom had marinated the fish in and started looking at the filet. I noticed there was a worm (parasite) having a blast on the piece fish. I immediately felt so disgusted that I just threw it in the trash. I have heard that if you cook fish thoroughly, it should kill the parasites. But just thinking about it puts chills through my body. Hopefully my parents don’t get sick but this should be a warning for all. I would imagine that a big chain market as such would examine the seafood and make sure they are clean and safe before putting them for Sale! I will never buy fish from any Ralph’s super market ever again!

Ralphs has two locations in Glendale. This is the nice one. The other one on Glendale Boulevard is totally shitty. Not just in location (underground bomb shelter) but also quality of produce. The location on Central has a better selection of fruits and vegetables that are higher quality. I guess because it’s closer to all the nice houses on Kenneth Road. Isn’t that kind of fucked up? That if you’re rich you get nicer groceries, even when it’s the same big ass chain supermarket? The world is messed up.
With that said, I thoroughly enjoy the «fresh fare» skin that they put on the store. The wooden floors and faux Whole Foods décor they have going on. Like how they put the apples in a display that looks like a bunch of wooden crates. Straight from Uncle Joe’s farm and not megacorp apple factory.
The only reason I can’t give this place five stars is the deli sucks. Good lord. That aspect of the store is squarely a regular Ralphs. The whole chicken is edible, but the rest of the shit they put out there is EAYOR – eat at your own risk.

After living in Studio City for a year, I can say that I hated shopping at my local Ralphs. It wasn’t because of the customer service or employees, but it was because of the customers that shopped there. I always felt like I had to shop quickly, because it was always crowded and you couldn’t ever really browse the aisles to look for products. Since I’ve moved to Glendale, I’ve enjoyed being able to shop in peace with no sense of urgency here at Ralphs.
The employees here are just as friendly if not more like the ones in Studio City. I love using my Ralph Card plus online/​cut out coupons to save on my spending, and I love the layout of the store.

Hard to imagine giving a one star review to a grocery store.
This Ralphs location has some of the worst customer service I have experienced. I had an issue with a lost item and received nothing but rude responses from the customer service desk and when I tried calling a day later the person on the phone acted annoyed and refused to help.
I wont be shopping here again.

I literally just received the best costumer service I’ve ever experienced.
Sunday Nov. 15^th 4:45 PM
I hadn’t been in this location before but spotted it to run in a buy a few things quickly.
I was at the milk section looking for organic half-​and-​half a manager stopped me and asked if there was anything I could be helped with. I asked her if they had any organic half-​and-​half she quickly looked for me and when she couldn’t find it she found somebody in the back he searched for some as well and came out and apologized that they were completely out today. He asked if there was anything else he could do I said no thank you and chose a non-​organic half-​and-​half instead. The manager apologized for being out and offered to have me pay a discounted rate for what I did find, which was unexpected and very kind! Then she asked if there was anything else she could do for me I said no thank you and continue through the market.
At the register I was already very happy about my experience here. I was then greeted by the cashier, who was friendly and very helpful I was in line for no more than a few minutes.
Overall the experience was great, this locations a bit further than the one near my house but I’ll likely continue shopping here! What a nice experience.

(Shopped 11÷09÷15 M @ 9:30am): Since my last review (11÷23÷12), this location has made some major improvements. The inside has been renovated completely albeit still with somewhat narrow aisles. A Starbucks has been added, the Fresh Fare section was highly improved, and the alcohol, beer and wine selection has grown considerably. Unfortunately, parking layout was still the same.
I found very good value based on these wonderful improvements. And of course, they still accepted my credit card of choice… AMEX 4.0 STARS

Very rude customer service. I would give no stars if I could my goodness. The worst Ralphs I’ve ever been to. Cashier Valerie G was angry to open up a check stand because it was busy. Awful shopping experience the only damn reason she has a job is because of the customers.

I live right by this place but never go. He management style is horrendous. Managers are always yelling and reprimanding employees in front of customers. Extremely awkward and uncomfortable. Oh and have I mentioned the lines are super long? I’ll drive further to not be stressed out by their lack of professionalism.

Ok this is my local market I go to all the time and I have never had a prob there. Their manager who is a tall African American man is the nicest sweetest guy ever and he knows his stores layout so well but recently they have started to hire younger ringers who are disaster. A week ago I was being rung up and I had forgotten to pick up bell papers so I asked the bagging guy if he could get them for me and straight up the ringer said «of course, we are your slaves «ummmmmmm what the heck was that about ! I was so shocked I told him your not my slaves you are a worker here and I’m asking for help. He didn’t say anything and just played it of like he was joking about his comment. Then when the bagging guy came back he looked at me like I had made him go climb a mountain to pick me a flower. Is there something wrong with this picture. The last time I checked this was their job I’m not asking them to change my cars tires I’m asking u to walk 10 steps and bring me bell peppers ! Honestly it was so weird I think management should speak to the younger and newer staff and let them know what is correct way to behave at work.

This review goes out to Herrous (I think that’s how you spell it) in the deli department. He’s always so helpful and polite and will go above and beyond to make us customers happy. He’s always willing to cook a new batch of chicken strips, potato wedges, and etc. All in all, he’s the real MVP!

When you’re a long time customer of a store that store becomes your permanent place of shopping at all ours of the day… it is 11:15pm now and i needed 10 balloons and and they stated they would have them ready for me when i got there… Maurine (i believe that was her name) she was so sweet and completely understood that trying to surprise someone at midnight for their birthday couldnt be done without balloons. even tho the department was closed they helped me out… BEST RALPHS IN GLENDALE!!! :)

I come here pretty often because it’s about a half mile away from my house.
To sum up some of the stuff I’ve noted over the 15 months I’ve been coming here, here are a few:
I love that
–it’s open late until 1am
–it has a quite big selection at their deli that also matches the quality requirement
–their workers are super friendly and helpful
–their sales are so good!
–the chain’s Kroger brand also is high quality for less
I deducted one star because
–their self checkout machines are kind of retarded sometimes… (sorry for the language)
–their produce isn’t as fresh as you’d get at whole foods or farmer’s market, but i’m not complaining
–their lines can get super long at busy times but they still only have a couple registers open
However, despite my 4-​star experience here I will continue coming here. Can’t go wrong with a grocery store, really.

The manager is such a dick it’s ridiculous! There’s never hand baskets by the door and the deli service is horrible.

Parking lot is small and cramped. Its never a peaceful experience parking there. One of the cashiers was rude. She told me she could take me in the self check out aisle. Once I got there, she saw I had alcohol and was taking deep breaths and rolling her eyes like she was annoyed. OKaaaaay. Other than that, all good.

I just moved to the area and used Unilocal to find a grocer near my apartment as none of the places I usually shop at exist in California. I have been shopping here almost every day for about two weeks because I’m not one of those people who can buy groceries for a week and live off of meals prepared from them; I’m way too impulsive!
I looked it up again this afternoon to see what other people thought about it and stumbled across Leanna G’s review and wondered how she could have had such a different experience (putting aside the fact that people who have to describe how educated and important they are before going into their review are usually full of doodie).
When I got to the checkout counter I looked at my cashier’s name tag. Richard… T! I immediately felt butterflies in my stomach because I was being served by a Unilocal celebrity! He was overly friendly to the customers ahead of me and I couldn’t wait for him to get to me because I was really going to go over the top and see if I could get him to be rude to me (I wasn’t an a-​hole or anything).
He was calm, courteous, and had a smile the whole time. Granted, I am a fairly attractive white male so people aren’t often rude to me, but he didn’t have to be and I certainly wasn’t doing him any favors. Maybe he really is rude to a certain race, maybe it’s just another case of self-​entitled west-coaster’s taking someone’s bad day as a personal insult. I dunno. I’ll keep coming.

I like the convenience of this Ralphs. It has been recently remodeled and is much nicer now, although it still has an intimate, small neighborhood feel. With the remodel came a new Coffee Bean inside (unfortunately I’m a Starbucks fan). The layout of the aisles is nice and I love the self-​service check-​out. Also, some of the employees that used to work at the Ralphs near the college were transferred here, and it’s nice to see their friendly faces. I wish they had a better selection of bagels, but nice that they carry La Brea bread!

It is smaller but cleaner than most other Ralphs stores I have been to — it has recently undergone remodeling and increased deli, fresh prepacked food and bakery options, but aisle width has shrunk considerably as a result, so unwanted intimacy is forced upon shoppers.
The new floor finish is absolutely horrid– gold help you if you are wearing slippery shoes. It is also always freezing inside. But praise the lord they have replaced the crappy CoffeeBean inside with a Starbux! They have also added an «ethnic» food section or two, which is a great idea given the demographic.
The staff are generally nice — and it is especially noticeable that after the remodeling they have hired more knowledgeable workers who actually care about helping customers. The guy (with the mustache!) at the meat counter is super helpful, always ready with cooking tips, so hats off to him.
Having said that, one of the managers (tall one with light hair) remains an attitude problem asshole — just recently he was completely unable to cope with the Holiday rush — visibly shaken and literally throwing groceries down the conveyor belt and loudly begging his staff to lend a hand, and on a previous visit, when he was called over to help me with a disagreement at the flowers counter, his opening line to me was: «what’s the problem here?!»
Okay, rant over.

Great upgrades recently done here! The place isn’t as spacious as it should be, but the deli is better, salad bar was added, Starbucks was added also. Who doesn’t love Starbucks? There could be a bigger produce section, but you can only do what you can with the space you’re given.
I shop here when I don’t have a huge selection that I need to shop for. When I do have a larger shopping to do, I love the Ralphs on Alameda and San Fernando.
Parking is still the same. Shopping here during the holidays or other busy times is a hassle since parking is harder to find here due to the small lots. All-​in-​all, high five! Especially for the improvements.

I’ve been a customer of this Ralphs for a long time. It’s on my way home from work and back to work. I love the fact that it is always clean, everybody is very friendly and very helpful.
I am a public speaker, I speak at numerous Real Estate offices, real estate association and first time buyers seminars, throughout Los Angeles.
I like to feed my listeners with breakfast. so few years ago I decided to give their bakery a try. I am so happy I did.
The girls at the bakery are amazing, they take my order on the phone, bagels, croissants, muffins, what have you. I buy 40 to 60 or more bagels at a time. I don’t even have to remind Anahid or Gina who work at the bakery, to cut my bagels, they already know.
I get there very early almost every morning, five days a week, to pick up my breakfast order. The minute Anahid or Gina see me first they greed me with a big smile, they ask me if I am having a good morning, then they rush to get my order, since they know that I am always in a hurry. My bagels are always freshly baked and smell so amazing. The girls always also make sure to point out some other items that are on special.
The place was remodeled recently, and it turned out so amazing. They added a Starbucks coffee shop which looks so cozy and it’s right by the bakery. The new addition of the soup and salad bar looks so good. The floors look so nice and modern.
Thank you everybody for everything but most importantly, I want to say THANK YOU, THANK YOU, THANK YOU to Anahid and Gina for always being so awesome. You guys are such hard working, beautiful souls.
Bravo!!!

I used to live down the street from this Ralph’s and would curse the heavens any time I lacked something that was crucial to my well being at that very moment because it meant taking a trip down the road to tackle the beast that was this super market. It was outdated and consisted of a staff that very well knew how to speak English but would look at you like an alien the moment you tried to engage with them. They did have a Coffee Bean & Tea Leaf, which was their only saving grace.
Fast forward almost ten years and what a difference the future makes. Clean, easy to navigate, with a staff that makes you feel very welcomed. The CB&TF is replaced by a Starbucks, sadly, but if that’s the sacrifice one must make for an upgraded grocery shopping experience, then so be it. It’s not my closest store, but I’ve made many visits recently when in the area and will continue to do so holding no grudge at all for its past hangups.