P & V Properties

I have rented from P&V Properties for several years. They never pick up the phone. During the heat wave this summer, my air conditioning was broken for two months. During this time, I politely and patiently and regularly followed up with the apartment manager trying to get it fixed. An older gentleman (repairman) would come out in the evenings or on weekends, but the AC was never fixed for more than a few hours. Then we were told that they would have to order an expensive part and that the owners would have to approve it. Of course this took a couple weeks. The repairs went forward. Again, the AC only worked for a few hours, a day at most. Meanwhile, all of my nights and weekends are spent in 95 – 100 degree apartment (I also have a dog and a cat), which means that I cannot be productive and get things done in my personal time. I tried to get things done, but moving for a few minutes meant breaking out in a sweat. I work out regularly, so I don’t sweat easily and it certainly doesn’t bother me to sweat. I also don’t mind a little discomfort; I come from humble beginnings, but the amount of time passing and the continued inability to fix the problem was becoming absurd (especially for the amount I pay in rent, which they recently increased, by the way). I finally called a repairman myself. I paid $ 160 and had the repairman explain to me the moving parts and what he was replacing. He had some commentary about the previous repairman fixing things that didn’t need to be fixed as well. He said it humbly. I didn’t get the impression he was badmouthing a fellow repairman. Guess what? The AC has been fixed ever since I paid for it myself. It hasn’t broken again and has worked nicely.
That’s not the end of the story. The apartment manager proceeded to corner my roommate and try to sour our relationship with each other. The apartment manager told my roommate that it’s his apartment too, as if I was the only one suffering from the heat and I was being difficult because I expected the issue to be fixed after two months, and hired someone myself, during a heat wave. Of course, my roommate shared the conversation with me and how confusing it was.
I love my apartment and the neighborhood. I even like the apartment manager. He’s usually a very nice and helpful man. I think this situation must have been outside of his control, but why corner my roommate and try to sour our relationship? It’s very frustrating and confusing.
Did I mention that P&V Properties never answer the phone. They rarely answer emails as well. I sent them several emails throughout this process and received no replies, save for two early on in the process. I also called several times. The phone just rings and rings and does not allow you to leave a message. I called the mobile phone and left messages. No return phone calls.
The facts speak for themselves.