Kodak Image Center Solutions

I wanted to like this place so badly, because it’s close to my house and the critical reviews I was reading seemed a little picky.
Order: Develop & Scan to CD (4) 120 mm film rolls
Pros:
–The guy who runs the place is very nice; it’s a mom and pop type shop where he’ll stay open late for you if you give him a call in advance.
–Prices for process & scan were cheaper than other *local* brick and mortar stores
–Quotes 24 hour turnaround for 120 mm develop and scan (does it onsite, doesn’t ship out)
Cons:
–My film was cut wrong and 3 of my 4 rolls of 120 mm film are missing their final frames. They gave me developed rolls with 11 frames only. At roughly $ 3/​frame, you can’t just cut corners like that… Those final frames are just lost.
–After returning 24 hours after dropping off, my film wasn’t ready and I had to come back the following day. Not a huge deal, but I’d rather you quote me a realistic pickup time than tell me what you think I want to hear and not deliver.
–I found cheaper online alternatives that would have been $ 25 less for the total order
–Disorganized order and pickup system; communication is questionable. You know that feeling you get when you know a place is totally on top of their orders and services? I didn’t get that here.
I wanted so badly to help support an independent camera store in my own neighborhood, especially when they’re being pushed out by the giant retailers everywhere. Sadly, the cost I bore to help support them here was not worth it for my own business.

$ 5 for just one 5 by 7 print? I needed to print one regular picture, I could have and should have went to rot aid and printed there, but I didn’t have my picture on usb, I had it in my email so I went inside he said sure, it will be ready in 15 min, so I wait and finally the lady says your picture is ready, oh just one, the minimum is $ 5, I’m like but I only need one picture printed one picture can’t cost $ 5, will never ever go back there again

Develop + scans is five bucks cheaper than anywhere else in the city. The guy sends me my scans the night I drop my rolls off. Scans look great. Those uppity fascists over at freestyle ought to be ashamed of themselves. This is my new joint. Peace.

super friendly staff! they are amazing. The prices are pretty amazing, at least $ 5 cheaper for a develop and scan than every where else in LA and that adds up pretty quickly. I primarily shoot portra and being a kodak center it’s just perfect. One time a CD of scans didn’t work and same day they had emailed them over to me!

Such a good place to get head shots printed! For some reason every place I went turned out my pictures with streaks and looked unprofessional. Mike does an amazing job and it’s worth the price to have your head shots look classic and clean. They’ll work with you on what you want also. Go!

I don’t write Unilocal reviews often– in fact, this might be my first.
This is by far the worst experience I’ve had with a film lab, and I’ve used most of the film labs in LA plus several mail-​in labs like Indie, FIND, etc. I had to return several times to Kodak Image Center to have them correct mistakes they made while scanning– the first was because their scanner was not clean and there was lint creating a line through every single frame of the scan. I brought this to their attention, and then they realized that many of their past jobs for other clients also had this issue. My guess is that they did nothing to give those other clients proper scans once they knew of the issue– they only rescanned mine because I returned with the film for them to redo the job.
The second time I had to return for this job was because they forgot to put one set of scans on the cd they gave me. This could easily have been avoided by double checking the folder names against the film roll #‘s.
Now, I am refusing to return a third time to have them correct yet another mistake– there are frame lines in 2 of the 6 rolls of 120 film I gave them; one of the rolls was rescanned and the frame lines appeared in different places. Mike tried to explain to me that this was because the camera wasn’t working correctly. Even if this was the case, a professional lab would a) call the photographer to let them know the frames were off or b) scan the actual image area anyway. As such, I have approximately 10 images (6×7) that are unusable.
These are just the egregious issues. Even the scans that were «acceptable» had major dust spots and lint on them. Their pricing is not clear. And, they do not FTP the image files– you have to return to their lab to pick up a CD. This is an outdated method of delivery compared to all other labs I’ve worked with.
When I spoke with the owner Mike on the phone just now, I asked for him to refund the money I spent on the rolls that were not scanned correctly so that I could have them scanned elsewhere. He refused and said that professionals know that sometimes frame lines happen, and there is nothing he can do about it. He said if someone else can scan it better, prove it to him. Then he hung up on me. (This was a complete change-​of-​face from the first time I went in, when he was very friendly and accommodating. I felt like I could trust him to take care of my film. I was wrong.)
This may be the cheapest film process/​scan you can find in LA, but it is certainly not worth it when you consider the time and frustration you will likely expend. You are much better off going to Photo Impact or RPL. The guys at Photo Impact are light years ahead of Kodak Image Center, both in customer service and in the quality of their work. It’s hardly even a comparison. While you may pay a few dollars more per roll at the professional labs, you’ll find that they want to build a relationship with you and they treat your work with the same respect and care that you would.
I’m grateful that there are still independent film labs trying to make it in this digital world; however, there is no room for such bad customer service and poor quality work.

I’ve been coming here at least once a week for over 3 years now and hands down they are the best overall photo lab in LA. Mike is super friendly and helpful with whatever your photo needs maybe and they do great work.
I shoot all film and Polaroid and they’ve processed tons of 35 mm and 120 mm rolls for me perfectly. They develop and scan my film for me and do an excellent job.
Certainly there are other «fancier» photo labs in LA but Mike does great work here and I’ve never had a single roll, of which I’ve brought in over 500, damaged or lost.
They always do their best to accommodate my special requests or even rush a job if I need a quick turn around, when they have the availability.
Overall their prices are good for LA. There are cheaper labs but I’ve tried them out and had rolls damaged or frequently had to have images re-​scanned. I’ve also tried out the «fancier,» A&I for example, who does great work but costs way more and really the only difference I saw was their nice packaging.
So all in all, long as I live in LA this will be my one and only photo lab.

Mike is very helpful. The prices are affordable. I’ve gotten many art projects printed here, photographs printed on a variety of mediums. I’ve also gotten my wedding invites printed with Mike! I’d recommend him to everyone :)

I’ve been coming here for years. I use them as a professional and personally. Mike has taken over full time and it shows. His customer service and speed are unrivaled. The quality is the best I’ve ever seen.

Called to get a few quotes in development and scanning and the man on the phone was very rude! (it’s really over priced to get film scanned to a cd here) I would repeat back what he said to me to double check since his accent was strong and right of the bat he had quite an attitude. Then he HUNG UP ON ME! WHAT?!

Worst place to do business. Every time they charge you more and they are both very rude people.

AVOID AVOID AVOID. If you care about your film actually being developed and not ruined please take it elsewhere. I just had an irreplaceable roll ruined by this place. I came here to give them another chance after they’d ruined several of my friends’ film jobs and I was told today that the machine «ate» my film. Unacceptable. Spring for the pro labs if the film is worth it to you.

I’ve been coming here for years, but with my most recent experience, like a previous reviewer mentioned. I was charged a certain price for prints but when I went to go pick up my order, he doubled the price stating he had to do custom work (complete BS). He could have called me to let me know he needed to do that and to charge more, I would have been fine with that, but to just flat out double the price on me! I’m never coming here again. I’d recommend going to Printefex in Glendale.
Also I wasn’t fortunate enough to get a patient man to help me out, I had an angry asian man that seemed like he didn’t want to be there. Service is horrible!

I have been coming here for years and I don’t know what I would do if this photo lab didn’t exist. So many labs in LA have either closed down or limited their services.
I come to this lab because I still love to shoot on film. I also like to have my film pushed 1 or 2 stops, and sometimes need true B&W processing. These guys still do it! These days you would have to ship it out to a lab to get film services, which probably would cost a lot more.
Also, I have to say that the one-​hour turnaround for C-​41 always makes my day! Where else could you get that these days?
If you’re like me and still need the services of a photo lab when shooting on film was dominant, this is the place to go!

Went to get photos developed and digitized… they gave me the wrong CD, pretty inconvenient.

Quality prints, but not worth it in my opinion. I’d been going here for years and had some vintage photos that I wanted reprinted. When I left the photos they promised me one price and when I went to pick them up they charged me $ 50 more. Needless to say havent’t returned and would recommend not wasting your time here.

Great quality prints! came by with my thumb drive and the guy there was very patient with me while i sorted through them and decided how many and what size to get. i will definitely come back for all my prints.

This place scares me. They charge high prices, don’t turn their lights on, and have a pretty low focus on customer service.

I forgot how much I love these guys until I saw them on Unilocal.I used this lab when I was first starting out as a professional photographer-​and did so for years until I moved.
Their service is great and their prices are very fair. They’re easy to find, great parking, and always full of helpful advice and ideas. They print multiple sizes, have a variety of paper, and a quick turnaround.

As a film holdout, this place has been amazing. Those of use who still love the art of the old film camera are being squeezed out by the convince of digital. Fewer and fewer places are developing film and those who do charge an impossible amount. This place does an amazing job and charges a reasonable amount. They have no problem reprinting for you if you have the slightest complaint.