Helzberg Diamonds

This was my first time doing business with Helzberg Diamonds– and most certainly will not be my last! Why? Because of associate Angel. I rarely write reviews. However, I felt the need to recognize Angel for his genuine caring attitude, friendly and knowledgable customer service and making sure to go above and beyond. In fact, this jewelry shop is right next to the food court and I was not in the market for anything in particular. I was actually just passing by and happened to walk in. I am so thankful that I did and that I was assisted by Angel. Angels’ courteous and top notch service was the main reason that I made my purchases. Needless to say I will most definitely be back as long as Angel is still there with his amazing attitude and spectacular customer service. This is what drives customer loyalty and in my instance that is certainly true. Kudos to Angel and to Helzberg Diamonds for employing associates who really care and love their job. Angel, in my opinion, is an asset to the company and I will most definitely be back. HIGHLY RECOMMENDED! Thank you again!

I purchased a necklace and the rep (older Filipino woman) was trying to push the extended care plan, which is fine but the lie she said to sell it is unacceptable.
The necklace is $ 150 and the warranty was $ 35, a bit excessive which is why I declined it a few times.
She then says her manager (Hispanic male) will approve her giving me an employee discount which would give me 50% off the warranty. I agree and purchase it, then as he walks away she says «Thank you sir for my discount». She also gave me a coupon for $ 15 off my next purchase.
When I get home I look over the receipt and see that I was never given a 50% discount on the warranty, instead she scanned that same coupon she just gave me, and charged me full price on the warranty.
I went back to return the warranty and the gentlemen did try to get me to keep it but after he spoke to his manager (same hispanic guy from before), he returns the $ 35 and im on my way.
They have quotas to hit and I know extended care plans is a huge part of it, but you dont lie to customers to sell it. And since the manager was in on it too, I wonder what else they lie about. Will never return here again.

Visited 11/​15/​2015
Came in because I had a coupon for a free necklace. Received free jewelry from here before. How can I not love this place!!!
The selection of jewelry is very nice. Reasonable prices, especially when they have a sale!

I took my wedding rings here to be engraved and they spent 30 mins with me writing up the order to make sure everything comes back on time and without any error that same day they charged me for one ring. So the day comes for me to go pick up my rings all excited, they made a mistake on my fiancés platinum ring!!! Out of four words they missed one! How stupid can someone be not to be able to copy words off of a print out? Before they even showed me the ring which i found weird they charged me then showed it to me. Now i couldve been a bitch and throw a fit but i didnt cause i was seriously in shock that theyd be so incompetent. The manager looks at the ring fir 5 mins and say «ya so sorry ell take care of that for u» uh no shit u will! So they made me come back waste time that i dont have, keep in mind my wedding is in a week, they didnt even reimburse me nor give me a cleaning jar nothing! Not even we apologize for the inconvenience! Super upset, do not trust them with ur jewelry!

They sell a nice variety of diamonds and have been in business since 1915.
Website:
It is really nice to be able to be able to count on a jewelry store to stay in business, so you can return to have your jewelry maintained or upgraded.

Here are some benefits the provide:
Free inspections and cleaning.
American Gem Society Member and GIA certification
Nice selection of engagement rings, diamonds, jewelry and watches.
Jewelry Guarantee — 60 days refund or exchange
Trade-​in or upgrade program — You can exchange your diamonds that you purchased at Helzberg for something else if the price is at least doubled.
Lifetime Care Plans (purchase price determines the cost):
*Worn or broken prongs
*Broken earring posts
*Broken chain repair
*Ring resizing/​reshanking
*Pearl restringing
*Clasp replacement
*Shortening of diamond bracelets
*Stone tightening
Locations across the U.S.
I’ve never had any problems with any of my jewelry purchases, maintenance or repairs.

My center diamond fell out of my ring after only 6 months of wearing it! My husband and I were devastated. Luckily the ring was insured. Although the salesperson couldn’t tell us for certain if the company would honor the insurance by replacing the diamond, (since we had missed the 6 month check up) he did give us hope before we left the store. He said, «we’re not heartless». That simple statement is what kept me calm for the 3 weeks we had to wait to hear the verdict. Happily, they did what we felt was «the right thing» and replaced our diamond!!! Woo Hoo. When my husband slipped it back on my finger, I felt like I did when he did it the first time. Kudos to the Helzberg Diamond company for making this newlywed couple very happy customers!!!
Sincerely,
Mike & Susie Reed

Been going here with my girlfriend, always great customer service… No hagel buying

let me first say… i did not want to get my engagement ring at a store in the mall! i knew i wanted to get a halo setting and my boyfriend and i shopped around in robbins brothers and downtown la to widen our options, only to confuse ourselves more. it’s a ring! you fall in love with it, you get it, then that’s it… right? we learned about the quality of diamonds, what they’re worth, how to buy them, the quality of the setting, the style that looks good on your finger, blah, blah. in the end, i couldn’t make my mind up anymore about what style of ring to buy. after months of searching without finding that one ring, i started thinking i might want another style, maybe a ruby or sapphire instead of a diamond… frustrating. after a pre-valentine’s weekend in la jolla, my boyfriend and i went to glendale galleria to exchange some purchases at another store. for kicks and giggles, we decided to hit up the jewelry stores so i can make sure that halo settings are really what i want. we went to ben bridge, realized that i do love halo settings, but didn’t find one there. we went to helzberg, and i started trying on the halo settings. this beautiful girl named violet pulls out this halo from scott kay, and i absolutely did not want to take it off. i wanted to take it home even with the cz on. next thing you know, my boyfriend started talking to a lovely man named vic about diamonds and how they’re going to put the whole thing together. violet took care of my boyfriend when it came to finances, and she made sure he understood where his money is going. they explained to us about their lifetime warranty and what we can do when i want to upgrade the diamond. yes i said WHEN, not IF. what really got our full attention is that they’re going to take care of this ring for us. one of our concerns about going to a mom-​and-​pop store is if the place is trustworthy. can we take the ring there in the future in case it gets damaged? are they still going to be standing years from now? helzberg has been around since 1915, and now owned by warren buffet, so they’re going to be around for a while. violet and vic showed us the laser imprinted id on the diamond we picked out and had us make sure ourselves that it matches the one on the certificate. before we left the store, i had to give violet a hug because she really took care of us. as we walked towards the car, i found myself crying tears of joy that we finally got my ring. in the end, it doesn’t matter where you get the ring. it’s really the one you fall in love with. my boyfriend just picked up the ring yesterday. he said they took a microscope and showed the laser imprinted id to him, making sure that’s our diamond on the ring. i just can’t wait until he puts it on my finger!

3.5
The service here is great and the people are very knowledgeable and patient. However, their selections are not as extensive as the places in the jewelry district, but for the mall, I believe they had the best prices and rings and loose diamond selection in the Pasadena/​Glendale area. The settings they had ranged from modern, to classic, to stylish and to unique.
That day, BH and I went to Ben Bridge, Zales, and Romano’s, and at the Arcadia mall, I went to Zales, Ben Bridge, Daniels, Lily’s, and Kevin’s Jewelers. Overall, if I were to buy from a mall store (and I wouldn’t, not my engagement ring at least), I would buy from Helzberg. Their cushion cut halo diamond settings are stunning, especially the one I saw in the radiant star collection (IGI certified). The clarity of the diamond was low — an I2 or I3 even, and you could see the inclusions upon close inspection, but because of the extra facets cut into the diamond, it shone and sparkled brilliantly on my finger (I’m sure the spotlighting helped a lot). A one carat center radiant star cushion in a halo setting was around 7k and the ¾ carat center was 6k. Not bad.
The Helzberg Diamond masterpiece is more expensive (GIA certificate) — the cuts are ideal and the color and clarity grades are higher than the radiant star collection. Therefore, the diamonds ran a premium — the 1.5 round we saw was well over the price we matched on Blue Nile; close to $ 4k more.
Their warranty is one of the best — I mean, all of the mall stores have wonderful warranties, but because you pay so much more for the loose diamonds and for the settings, you better get a good one!