GoWireless Verizon Premium Retailer

By far the best Verizon store I’ve been to! Eric and his staff are very attentive and incredibly helpful. Not a long wait compared to the corporate store down the street… Will definitely be sending every one I know here. Nice work guys!

GoWireless = Go elsewhere! If you cancel your Verizon contract, not only do you have to pay the $ 250+ Verizon cancellation fee, you also have to return your phone to GoWireless or pay a hidden fee of $ 400! They conveniently mention nothing of this to you when you are purchasing your phone or when you call Verizon. In fact when I called Verizon to cancel, they insisted that I owed nothing else and that the retailer couldn’t charge me any additional charges for cancelling. I find this very sketchy, unethical, and dishonest! BEWARE!

Sooooo slow… What kind of store makes you wait forever to get your money… Doesn’t seem well managed.

I came here to upgrade my phone about a week ago. There weren’t any other customers in the store so I didn’t have to wait to be helped. I already knew what phone I wanted so the process was pretty quick. The selection of accessories in this store is pretty limited, but they did have screen protectors for the phone I was purchasing so I opted to get one. The salesman offered to install it for me but when he handed it to me after it had two pretty large, noticeable bubbles in the film. The guy kept trying to convince me that you «could barely see» them when the phone was on (not true) and that it was only noticeable when the phone was off so it didn’t matter. He could tell I wasn’t sold, and offered to take it off and use the second screen protector in the package but I wasn’t about to trust him to mess that one up too and make me buy another package of protectors. I don’t know how someone who applies multiple screen protectors daily can screw that up worse than I would, and honestly I think he should have taken the price of the protectors off of my purchase since he ruined one of them, but I didn’t feel like pushing the issue. Besides that annoying blip in the sale, I didn’t have any problems at this store.

I have stopped in this location twice in the last week me both experiences were surprisingly pleasant.
1^st visit was to ask complicated questions about my Internet as well as change details on my family plan account. I have zero product knowledge, let alone tech skills. The gentleman assisting me was outstanding at organizing my requests and making the changes I needed (even though a more savvy person would do it online).
2^nd visit was to solve the mystery of my suddenly broken IPhone. At apple you have to make an appointment well in advance and drag yourself to Cherry Creek mall. I avoided all of that by returning to my (now favorite) Verizon store! He gave me great advice, evaluated what I’m doing to drain the battery and advised me to use my phone insurance to get a replacement if needed.
Both days were during busy hours and I never felt forgotten in the crowd.
I will certainly be continuing to use this location for my Verizon needs!

From the moment you walk into this store, you are greeted with stellar smiles and extraordinary customer service. Wes and Eric are the two consultants that have helped me from everything from purchasing my first Smart Phone, to upgrading to helping me with a phone that was stolen while out of town to showing me shortcuts on the Smart Phone. No matter what you need, the consultants in this store know their stuff. You can ask them any question regarding policy and procedure to technical questions and they will provide you with the correct answer. If they are not sure, they will take the time to research the correct answer and assist you. I recommend this store to all of my friends and family who have Verizon as their carrier. I even send my friends and family who visit me from out of town to this store. If you are not a version carrier, I highly recommend you switch and start your service with this store. Thank you everyone at Go Wireless Store #504 for your outstanding customer service!

COMPLETE DISAPPOINTMENT The customer service was rude, the location adds additional charges to regular verizon customers who normally would not receive the extra charges at a verizon corporate location. The location does not disclose the inability to provide the new edge program, while bashing the program as not good for verizon customers. This location informs you of the ability to return within 14 days, once you return they will disclose a restock fee. The restock fee is not disclosed during your original transaction.

Absolute worst customer service. Hidden $ 20 fee that they don’t even tell you about until after your phone arrives. They say it is for «Ready to Go» — even if it is something you don’t want. It’s no where in the contract you sign though — only after you buy the phone and are about to activate it do they tell you about it. Then they say there is nothing they can do about it because it is «greyed out» on their screen. But if you threaten to walk then all of the sudden it is taken care of. Of course this means that now they won’t help transfer the # for me now. This place is the worst — avoid at all costs!!!
Is there is a way to give zero stars? If so, I would.

The customer service at this store location was sub par. We were told incorrect information when it came to basic questions about the account, Verizon services and phone warranty. The Verizon employee seemed put out by our questions as he was distracted and texting on his own phone. We will not be going back.

Awful experience!
I bought a phone, after 2 days I realized was not the phone for me so I took the phone back (it was well within my 14 day return window). I was treated so poorly, I left the store upset. Everyone has bad days so I returned a day later to see if I could get my issue resolved and the associate literally laughed in my face… are you serious??? Laughing in my face when I have a valid complaint of being sold insurance that is not the Verizon insurance and being charged a $ 50 restocking fee that I was never told about. I will not be returning to the store and will contact Verizon directly to resolve my issues.
If you are looking for a new phone, go to Best Buy, the team members there are awesome and treat you with respect. Best Buy is a non-​commission based sales environment so they will not try and sell you on something you don’t want or need in order to make a buck.

Go Wireless stands for «Go» somewhere else. Terrible customer service. I was a paying customer looking to upgrade my iPhone to a newer iPhone 5C. Cash in hand. The guy would ask me what color I wanted and then interrupted when I requested a color and say «we don’t have that». I would chose another and he’d interrupt with «we don’t have that either». He could have politely stated that they only had two colors but instead chose to play a silly game. I had also asked about bringing old cell phones in to get a small discount on my purchase to which he laughed sarcastically. My time being somewhat valuable I decided to go to another store. *read below*
These guys are a «Premium Retailer» whatever that means. If it means only carrying limited types of phones then they are your guys. If you love sub par customer service even when you’re the only customer in the store then this is your shop. The actual verizon store (these guys are not a Verizon store. There is one less than a mile away in Cherry Creek mall) had more options and better customer service and there was 20+ people in there. Also they gave me $ 20 off of my bill for returning older flip phones so they can re-​use them in developing countries.
*A store manager contacted me wishing to speak to me about my experience. I reached out in reply only for her to not return my call or email. Just funny now.

Gowireless is an independently run store not a verizon store. I had the worst possibly costumer service. With no other costumers in the store, the 2 young employees made it clear they had no interest in repairing my phone problem. I felt like I was interrupting them from doing nothing. I went to a real verizon store at colorado and evans where I was made to feel like a valued customer, they fixed the problem in under 20 min. My best guess is bad management leads to bad employees. My recommendation avoid GoWireless and find a real verizon store.

Went in and had to wait quite a while because there was only one person on the floor. Then when my turn came, I said I just bought a phone on ebay and needed to have my old phone switched to the new. He said that it would be $ 35. I have never had that charge at any of the other stores I have been to, and told him. He said, «you can try somewhere else, go for it». So I did. Drove down Colorado to Evans and they did it for me, no charge!!! Not stopping there again!

DO NOT GO HERE FOR ANY REASON. The worst customer service I have ever experienced. They were double charging us for insurance, so we called to explain. The manager told us that it was our fault that we were double paying, and basically rubbed it in our face that we had paid extra. Verizon should drop them as a distributor as far as we are concerned.

In March of 2012 I had my flip phone stop working so I stopped at what I thought was a Verizon store which was close to my house. The big sign on the building said «Verizon». The two guys working there informed me that it would cost me $ 50.00 to replace it. I started to ask a lot of questions about possibly getting a smart phone instead since some friends had them already and I like the features. They both were annoyed by my questions. I had questions because it was all very new to me. I was told that since my contract was not up I would get a $ 9.99 charge per month for the next two years. Several months later the other person on the same plan with me wanted to look at some new products from Verizon so we went to the store by his house (2073 Colorado Blvd). They pulled our plan up and asked us about the «Ghost Line» that we were being charge for $ 9.99 per month. I explained to them what I was told by the other store. We found out that the store that I went to was not a corporate store so I was being charged this additional fee and if we had gone to the corporate store we would not have been charged this monthly fee. This was very upsetting that I was going to have to pay $ 9.99 for two years, this equals $ 240.00 for getting nothing. The Corporate Verizon store tells us that they can not do anything about it and I will just have to pay it. It is deceiving that there are different types of Verizon stores that have different policies and charges making it very difficult to trust who I’m dealing with.
November 2012 we saw an ad on black Friday for a $ 99.00 tablet. We went in to the same corporate store to work with Steven who has always given us great service and takes the time to explain the different products and services. At this time we decided to buy the tablet and upgrade our plan to the shared plan. It was explained to us that the $ 9.99 ghost line would now cost $ 30.00 per month and it would still need to be paid for another year to satisfy the contract. That’s another $ 360.00 for the year! We came up with the idea of buying yet another tablet and assigning it to the ghost line and then the charge would drop to $ 10.00 a month and I would have a second tablet. I even kicked around the idea of buying an old broken tablet off ebay and assigning it to that ghost line to reduce the charge and then just throwing it out. The Verizon rep we were talking to at the time (not Steven) thought this would be a good idea. First we were told this would work then told it may or may not at a later date. Part of my frustration is that I don’t get a straight answer and no one there including the manager seems to have any authority to take care of a customer’s problem. We just get a lot of corporate double talk. After seven more trips back to the store and complaining about the problem they offered to let me buy out the last year of my contract for the ghost line for $ 130.00 cash. I didn’t feel I had a choice and in the long run this ended up being cheaper. What I really wanted was to be refunded or credited the full amount of the ghost line since the charge started over a year ago. I think this is only fair considering their affiliate store didn’t inform me that if I had gone to a corporate store there would not have been a ghost line charge. So what is a ghost line charge anyway? This is just a way to add additional charges to someone’s plan. The customer gets nothing and the company has to do nothing so this charge is a total rip off! So BEWARE of the Verizon store at 620 S. Colorado Blvd in Denver. The generic plans at Walmart are looking better and better and you can bet we will be going there as soon as our contract runs out.

The first time I went here I needed to transfer my contacts from my Blackberry to my IPhone. No problem whatsoever. No charge. Badda boom done, awesome, out in maybe 10 minutes.
Recently I went from Iphone to Droid DNA, both on Verizon. Went to said store, lady tells me its 20 bucks to transfer contacts. I told her last time it was free. Nope, 20 bucks. I told her these are both Verizon phones, seriously? 20 bucks, maybe you can talk to my supervisor or go to a different Verizon store. Ok, not gonna win, still need a case and a screen protector.
What do you have? We have one case. And a screen protector that you have to cut yourself. Seriously? For the newest coolest phone Verizon sells? Ok think I’ll go online, good luck staying open.
This place couldn’t deliver on ONE of my three requests. No reason to ever go back.

We paid a visit to the Verizon store yesterday to upgrade our phones to the Samsung Galaxy S III. I just had to tell you that because I love my new phone!
We have now purchased a total of seven phones from this store, two sets for ourselves and three others as gifts for the parental units. I am always impressed with the excellent customer service we receive. The salespeople are helpful and knowledgeable. They will have your transaction completed and get you out the door in a very efficient manner.
If you are so inclined, the store now carries Otter Box phone cases. They are pricey but certainly worth it if you are a klutz or spend lots of time around water. Of course you will also find other types of cases and various accessories for your phone.
If you can navigate the horrible parking lot (currently made worse by the construction going on behind the adjacent hotel), I suggest stopping in to this Verizon store next time you need a new phone. You already know which model I recommend.

«Operator! Give me the number for 911!» — Homer Simpson
My friends find my relationship and interactions with technological devices more than just amusing, they are completely beguiled by my lack of savvy. You see, I work in the tech field and it is assumed that I actually am familiar with the latest and greatest gadgets. It is an understatement to say that is not the case.
And so, that is why I found myself at the Verizon store yet again; these visits are more frequent than one should admit in a public forum such as Unilocal so I won’t document the actual number of times I’ve had to use the services of the tech team at this and other Verizon stores.
This time, my phone died and I couldn’t bring it back to life. I tried the most obvious solution that I could think of and started pressing the ‘ON’ button. Over and over and over again. That of course didn’t work.
What to do? Maybe it needed a charge, so I plugged it in, that should definitely do the trick. Afraid not. I kind of had the feeling that wouldn’t work because usually as soon as the charger thingy is inserted into the receptacle thingy at the base of the phone, usually the ‘smartphone’ vibrates a bit and a picture of a little battery appears on the touch screen. That didn’t happen this time. But I wasn’t too dismayed; maybe it needed some more time to come up from a less than zero charge.
30 minutes later I went to check on my phone because I thought that was sufficient time for my phone to regain its mojo. Nope.
My anxiety took a step in the wrong direction. I don’t like when my phone is not within my sight or in my hand, let alone when it is not functioning; I feel cut off from the world without it. Ridicule me, but I suspect all of you reading this know exactly what that feels like.
Like a monkey in some crazed scientific experiment I started repeatedly pushing all the buttons available to me: the ones on the side, the ones on top, the one on the screen, over and over again. Nothing. Now panic began to set in.
Once I regained my composure, I calmly searched for my car keys and made my way to the Verizon store. Once I reached my savior, I mean the store, I had to park. That is nearly impossible anytime at this location since the parking lot is insufficient to accommodate all the restaurants, the hotel, and the Verizon store that call this strip mall home. Of course I arrived at 12:17 pm. Pure parking hell. This parking lot is insane — why would an SUV the size of a tank even attempt to parallel park? In so doing, other cars were immobilized since there is no space to turn around or otherwise maneuver; the ensuing backup extended onto Cherry Creek South Drive almost to Colorado Blvd. before this behemoth finally gave up.
Ugh. I finally find a spot and march into the store. Within two minutes I am assisted by a very nice and nonthreatening looking Verizon team member. I explain that my phone isn’t working and I have no idea why and explained my attempts to revive it. She asks me to hand over the phone and 15 seconds later hands me my phone back. It is working! I see the screen and all my apps, and contacts, and I’m happy.
So I ask what did she do to solve the problem and what did I do to cause the problem. She explains that she has no clue what I did (D’oh!) but she proceeds to show me that I need to press this button and this button simultaneously and hold them until the phone comes back to life. I thank her and am on my way with only a slight blush of embarrassment on my cheek at my incompetence. She smiles and waves goodbye.

Next time this happens, because it surely will, I will remember that I have to press this button and that button at the same time; or what is more likely, I will mutter the same thing that Homer does «To Start Press Any Key’. Where’s the ANY key?»
Thank you Verizon Techs.

I’ll start by saying that I hate the Verizon way of checking in. That aside this store made it bearable. I was approached by Justin the manager after checking me in. He helped me on my new phone and accessories and handed me off to Nick. Nick was just as professional. Thanks for making this a great visit. I had also called prior and spoke with Marcy who helped me with my questions.

During a recent weekend the old blackberry screen had turned to mush-​we had a continuous stream of error messages and turned to our local Verizon dealer in Glendale. Justin, our techno expert salesman, tried everything he knew to fix our phone from new cords to re-​programming. All of this failed, and he suggested to bring in our laptop to download new communication software. (we live closeby) So, we are trying to download recovery software to our laptop and transmit to the phone-​nothing was compatible, yet Justin worked with us for over an hour on a very busy Sunday.
He suggested we take our laptop home and hope for a better connection than the store’s, so off we go-​but first, he insisted we take a phone home for emergencies, and he loaded us up with a temporary phone with our actual number, amazing service.
Unfortunately, we could not download the software to our phone in the end, so a new phone had to be purchased later in the day. Justin insured we understood all the functions, and downloaded several email connections for us old people.
This location of Verizon has great service, knowledgeable salespeople whom insure you are buying the right product, and are glad to help you with any phone issues. I would buy products from this location anytime–