Sounds weird, but you cannot beat this place for big holidays when everything is closed and you aren’t in the mood to cook. I think we’ve called on these guys last minute for Christmas Eve lunch, July 4th, and other random big orders. They are so helpful, and big family orders are nooooo problem! Yummmmmmy! And healthy, too!
Brian B.
Tu valoración: 1 Glendale, CA
I got that 12 piece meal with 3 large sides and I have to say that was the most disgusting meal I had in years. The chicken was nothing but burnt skin. No chicken at all. Then the beans and Mac & Cheese were watery. Nothing but liquid coming out of the container that the beans and Mac & cheese were in. It was awful.
Robert L.
Tu valoración: 5 Sunland-Tujunga, CA
Super friendly and helpful staff, I love coming to this location because of the warm greetings I get as I enter :) Marisol is also super nice.
Carlos B.
Tu valoración: 5 Burbank, CA
The food was really good, but the service from Mary was even better! Great customer service!
Erick C.
Tu valoración: 1 Los Angeles, CA
Horrible its about 9pm 7÷30÷2015 got my order wrong, no salsa, no utensil, even though I ask wrong tortillas please change your workers!
Michael D.
Tu valoración: 3 Santa Clarita, CA
Nice and big restaurant with good service but the place needs to be cleaned as the customers come and go. The salsa bar was a mess. I recommend having a dedicated lobby person because when you have self-serve salsa bars, customers always mess things up. Not only is it messy, but the stuff gets all mixed up together because people are rushing or just uncoordinated. Other than that, the food and service was good. They do have a small lot and if that fills up, there is also street parking. It does make a good lunch spot if you can get in & out of there.
Anna S.
Tu valoración: 1 Glendale, CA
This place is a joke. First they wouldn’t accept the printed coupons. Ian accused me of making a copy of the original… stupid. Then Angela, the manager was even worse. She just brushed me off when I said that I did not make a copy. She was too busy giving free meals to her friends. I ordered d hand crafted avocado café salad, I get this in other places and it amazing but here I just got a regular Romain lettuce salad with a watered down cilantro dressing. Very very disappointed. I don’t recommend this location. If u want el pollo loco go to another location. Bad service and bad food.
Marisol R.
Tu valoración: 5 Sun Valley, CA
I love coming here I always get my chicken how u want it .they have my order ready on time and I love the music makes me want to dance. …everyone is polite and helpful. .especially marving.
Sandra B.
Tu valoración: 2 Agoura Hills, CA
When I come in to the glendale pollo loco they are inconsistent in accepting their coupons. The woman who answered the phone was rude and is disrepectful to customers who call and sarcastic. The staff is not aware of public relations at that store. When I complained to Ana who is the manager she did not care. We will not be going back to this store.
Vaia` S.
Tu valoración: 2 Glendale, CA
It’s food. You need it to survive but if you want to enjoy it don’t come here. I got the family meal and the chicken was all dry and mostly tasteless. My experience was horrible — they were playing their music very loud and didn’t take care of the customer.
Bren N.
Tu valoración: 4 Glendale, CA
I come here for lunch often because it’s so close to my work. The employees are always nice and the service is usually pretty fast. I have to say that I am extremely disappointed they stopped serving the chicken corn chowder. That was my favorite thing on the menu.
Oscar C.
Tu valoración: 5 El Monte, CA
Great customer service, main manager has his team on tip top shape and the service does not bend even under the pressures of the afternoon lunch rush
Perla M.
Tu valoración: 5 Los Angeles, CA
What I like about this pollo loco location is that is clean, employees are nice. The chicken is always freshly made and hot from grill. The salsa bar is clean every time I go there. My favorite is the loco salad wth cilantro dressings. The only inconvenient is that it does not have a drivetru. other than that I recommend this place. ,
Martin A.
Tu valoración: 5 Burbank, Los Angeles, CA
It’s always refreshing to get excellent customer service at a fast food restaurant. Thanks to Chris, he made it a positive experience. Great food. Better service.
Martha L.
Tu valoración: 1 Los Angeles, CA
WARNING! Check your order before you leave! Do not trust that all your items are in your bag. We went to this pollo loco to pick up dinner at 5:15pm on a Thursday. Big mistake. When we got home we had no tortillas and no salad dressing for my salad! WTF? I called them and the manager told me it wasn’t his fault because he didn’t take the order, Felix did. Also that it was busy. It is irrelevant whether it was busy or not. Their job is to get your food that’s it! He offered me a free piece of chicken. Really? How about a full refund? I was already home and wasn’t driving back in traffic. The salad was a bowl of lettuce with cheese on top. I got 2 breasts and 6 tiny legs. I had to eat 4 legs to even make a taco. The manager did not try to make this right and I will never visit this store again. Make sure this doesn’t happen to you.
Peggy R.
Tu valoración: 2 Los Angeles, CA
I don’t know what is up with the inconsistent chicken(really good on weekdays, when manager is working, otherwise, chicken tastes mushy and watery). I used to eat«the crazy chicken»(that’s what it was called in the 80s) since I was a kid. My whole family loved it. Now the prices are getting ridiculously expensive — 2 piece white meat combo $ 8.99? ½ chicken combo — $ 10.99 The prices are from when I went a while ago, so I don’t know if it’s still accurate. But I know recently they raised the prices. However, I really like their churros. STAYAWAYFROMTHECHEESECAKECHIMICHANGA. At least at this location.
Phil B.
Tu valoración: 4 Glendale, CA
This place is never busy I get my food really quick, I like that everything is stocked, clean and staff are friendly. Perfect recipe for a good restaurant.
Joyce K.
Tu valoración: 1 Burbank, CA
First of all, I go to el pollo loco in the San Fernando valley all the time. I have been here a couple times and each time they have messed up my order. The last straw was when I ordered a breast and wing combo and they gave me leg and thigh. I should have checked with them before I left home. I call them on the way and they dont pick up until I get there. The chicken is not cooked right and they didn’t even apologize. This place is not the best el pollo loco and I’m quite surprised they have 4 stars.
Destry H.
Tu valoración: 4 Alameda, CA
After a long day at Universal Studios, I spotted this El Pollo Loco, so I decided to hit it up. I was pleased to see that not many people were in there, because I craving for something that was savory, and I didn’t want to wait! I had the 2 Breast, 1 wing combo with Mac n Cheese and Sweet Corn Cake all washed down with a Horchata! Goooooood Stuff!
Sarah K.
Tu valoración: 4 Burbank, CA
I don’t think I have ever been inside a Pollo Loco so this is my first time ever entering one, much less this location. I was very pleasantly surprised! This location was extremely clean — the tables, floors and cooking area looked spic and span. The food cooking on the grill looked delicious. The service was not only very polite, but helpful as well. He noticed my boyfriend filling up on some salsa and offered a special bag so our ‘to go’ order wouldn’t get messy with potentially spilled salsa.