Brakes Plus – Cherry Creek Glendale

Great experience! I called ahead to make an appointment and they took my car back right on time. Both of the staff at the front were courteous and helpful, and once my car was done they were very thorough with their explanations and answered the questions I had as well. I had to get some further service done and they referred me to a great spot for that, as it wasn’t something they did there. They didn’t try to up sale me on services nor did they come up with the typical phantom issues most auto repair shops seem to find. Great prices too!

Everyone that works here has always been very helpful. They go above and beyond to help me whatever the problem is. All of yhe employees are friendly and the work is done promptly and efficiently. They are honest and don’t try to push you to get services or fixes that don’t need to be done.

These guys really helped me out today, with very short notice. The manager Rick was very knowledgeable and friendly, thank you for the great service!

Don’t bother going here. I have a brake issue with my car (the death shakes from warped rotors). And get this, a place called Brakes Plus charged me $ 205 and didn’t fix the problem in the least. Absolutely no improvement. They claimed to have machined the rotors and said it would fix the issue. You would think if they have «brakes» in the name, they’d at least know how to fix those. Take your car somewhere else, even if you have brake problems.

I’m going to say it was an overall less than good experience.
I went in for an alignment and oil change.
They called and said I needed a camber kit for one side and that it would require an hour of labor and be an additional $ 75 (for a single washer). Fine, whatever.
I came back 33 minutes after he called and said I needed a camber kit and the camber kit and alignment are already done and the truck is at the oil change station. Hmmm.
When I paid I made sure to mention that I’m not paying for a full hour of labor when I am certain it took him less than 30 minutes to take off one nut and put on a washer. The manager agrees to this (this is the only reason they didn’t get 1 star). If I didn’t say anything he was just going to screw me.
After I get the alignment sheet I’m not certain that they did anything at all. I’m also not sure he «installed a camber kit» as both sides look identical.
I’m not saying I had a terrible experience, but I didn’t have a good one for sure.
They were fast! …to try to screw me. But fast.
Edit1:
After driving my car for a few days I noticed it was pulling hard to the right… now I have to go back and have them fix it again.
Edit2: I decided that I was willing to walk away from my $ 100 to have another shop align my truck properly. If these tards couldn’t figure out how to do it the first time what would make me think they could do it the second time; and they’d probably try to screw me further.
Review is reduced to 1 star; absolutely don’t go there.

I was way overdue for my oil change and in a rush to get it done before work. Plus, my engine lights turned on in the morning.
I was told one hour for the oil change and a diagnostic which would add more to the cost.
Within 45 minutes, they were done and they walked me through exactly what I needed done to get it fixed. They didn’t charge me for diagnostics and provided me with a service bulletin.
Super friendly and fast service. I think I’ll be visiting this location more often.

they changed my rear break pads because my e break was stuck on. 2 weeks later my breaks went out again, found out they never fixed my e break like they said they did. they fixed it for free but made me pay for new pads. they were very rude to me

Excellent Service! I’m new to the area and was lucky to find a great auto shop. They did not recommend or charge me for «extras» I would highly recommend them!

«Not our responsibility.» This is what you hear from a business that openly does not care about you, or your business. Hearing this once is bad enough, hearing it more then three times in one conversation is enough to tell you that you should take your business anywhere else humanly possible.
I had to take my car here because a local tire company broke one of my lug bolts when changing my tire. So I showed up only to find that I had to have an appointment, even when they had 4 bays sitting empty. So I come back two days later, minor inconvenience. When I drop off my car I explain that it has custom lug nuts on it, I had them the key to the lug nuts and the extra lug nut with the sheered bolt stuck in it. «we’ll take care of it» is what I“m told.
Almost a month later I have to take the tire off and to my surprise there are only 4 lug nuts on the car. When I return to Brakes Plus and ask a manager what happened, the string of «not our responsibility» ensues.
me «why am I missing the the 5^th lug nut?»
manager «we don’t drill out the broken bolt here, its not something we do»
me «why wasn’t I told this when I dropped the car off»
manager «the tire company should have told you that, its not our responsibility»
me «can I have the lug nut back?»
manager «I’m sure we threw it away»
me «they are custom lug nuts, it will cost me $ 35 or more to replace it»
manager «its not our responsibility»
me «so you expect me to pay to replace it, when you threw it away?»
manager «you’ll have to talk to the tire company, it not our responsibility»
Save the headache, take your car anywhere else possible.

Had to have a wheel lug replaced from Discount Tire. The service was great. The guys seemed like they had good spirits at work. And they had a good work ethic.

I had to get my car ready for a summer road trip. I am so happy I stopped by and had them take care of me. They found some problems, but they helped keep the price down and make sure my car could handle the trip. I will be going here again and would recommend it to anyone needing basic work.

These guys are great. I used to take my cars to another place that would try to up sell me on everything, and they did crappy work. I was always going back. Brakes Plus has done brake jobs on my jeep and other random work I needed to get done. they don’t try to up sell me. they have great customer service and stand behind their work. I love that they can give me a ride to work when I drop my car off. I would highly recommend them for anyone who needs auto repair work. They are fair and will give the customer honest feed back about their cars.

I’ve been taking my car here for almost two years. The team here is polite, professional and efficient. Last summer when my AC blew out, I went to two other repair shops and was told the repairs would cost almost $ 1000. I took my car into Brakes Plus who told me that there was a simple fix and got it taken care of right away for a few hundred!

Pretty rare to go to an auto shop that’s honest and with reasonable prices! After I had Goodyear do a free brake inspection and then trying to nickel and dime me, I stopped by here for a second opinion.
Turns out that my brakes still had a lot of life left and just needed some cleaning. And the prices for what ever Goodyear told me that needed to replace was half the cost. Thankfully I didn’t have to do any major work. If you go online to their site, you can also print out coupons that’ll help lower the final cost.

I will never go back to Brakes Plus! If I could give them 0 stars, I would be happy to.
I took a half day off of work on a Friday to get the oil changed on my car before I had to drive to the airport and pick up family that was flying in for a wedding on Saturday. While doing my oil change, the mechanics backed another vehicle into my car, sideswiping my passenger side and completely damaging my right front fender. Apology after apology ensued with a promise of «oh we’ll get you a rental and do whatever it takes to fix this, but the owner is not here today.» Since my car was still drive-​able and I had so many errands to run, I got their promise of a repair in writing, let them know I would be back on Monday to speak with the owner, and (embarrassed to be driving my car) went on with my day.
Once I returned on Monday, the owner, Rich, tried to act like he can’t be sure that his mechanics caused all of the damage to my car. I let him know I had photos of the damage as well as a statement in writing that my car would be fully repaired. To which he replied that I would have to let his guys do the repairs or they wouldn’t pay for it. On top of this, he gave me a «Brakes Plus» company car to drive around. At this point I was furious. Not only should he be accommodating me for his shop’s mistake but he should NOT expect me to drive around an advertisement for his business when I was promised a rental. It escalated to the point that I was on the phone with the corporate headquarters (even though they are owned as a franchise) to get this issue resolved and finally get the rental car that was promised to me.
The process of getting my car fixed took over a month of arguing and fighting with Brakes Plus. I have also written a negative review with the BBB for this location. If they cannot even perform an oil change without all of this drama, why would I ever trust them to do more with my car? On top of the terrible situation with my car, they managed to make it worse by refusing to just take care of me and make it right. I warn everyone to NEVER USE BRAKES PLUS!!!

I went to this Brakes Plus to get a second opinion after feeling like I was about to get scammed by Just Brakes. My wife has been going to this Brakes Plus for years and she has always been treated right. I spoke with Rich, the manager. I didn’t tell him anything about what Just Brakes said I needed. He called me after his analysis. He said, «I don’t know where you went but you absolutely don’t need brakes or rotors.» He said that my brake pads were at 80 percent. Not the 40 percent that Just Brakes advised. This is the kind of customer service people should be seeking. I will definitely be going back to see Rich at Brakes Plus based on this experience!

This particular Brakes Plus location has worked on my cars for 6+ years. They even service my mother’s car, my girlfriend’s car, and my company’s fleet — that’s how much I trust them.
As far as other reviews knocking them, saying they’re a ripoff and the roommates car was given unnecessary service, etc. are really unfair to this place — these Unilocalers haven’t even been here! Paranoid idiot reviewers with preconceived notions shouldn’t be permitted to slander businesses they’ve never been!
Brakes Plus is a family owned Colorado company, not your run-​of-​the-​mill corporation like Midas or Sears. They genuinely value the customers here. I get emails with their promotions and discounts, specials, and so on, on a pretty regular basis. The labor rate here is $ 75 an hour, not $ 125 like the dealerships or $ 95 like most hole-​in-​the-​wall mechanics. This business has saved me THOUSANDS of dollars.
The store manager, Rich Fanning, has even gone so far as to give me a ride back home in his PERSONAL vehicle at 6:30pm, with my hairy shedding dog along for the ride! I believe if you were to bring in a Limbo pole, they would literally bend over backwards for you.

I had the unfortunate situation of my clutch going out a few weeks back and I got a quote from Subaru and a couple other places and Brakes Plus halfway in between cost (from a friend) and the dealership. With the 15% coupon off their website, it saved me $ 150 bucks making it the same cost as a friend-​of-​a-​friend to replace it.
Everyone I interacted with was great and they got the job done in the amount of time they said it would take and didn’t call me with a bunch of other stuff that «had» to be done like a lot of automotive places.
These people are A-​OK with me and I’d definitely go back. Particularly if there were a coupon!

Thieves… not just this Brakes Plus but ALL OF THEM!
I have been in the automotive business for over 35 years and the culture of Brakes Plus and others (Midas, Sears Etc) is to RIP OFF Customers! Sears paid out huge money a few years back in a class action suit for ripping people off!
ANYONE who goes to one of these shops needs to shop for a 2^nd opinion or you too will be ripped off!
SIMPLE AS THIS — — Every car inspected does not need Rotors, Drums, Brake Flushes, Calipers and the list just goes on and on.
HINT #1 FREE INSPECTION REALLY? The inspection is done on each and every vehicle brought in weather you ask for it or not. WHY? So they can tell you your car needs a laundry list of additional work. These people are paid COMMISSION, no extra work=no extra pay!
Do yourselves a favor folks, search for an independent shop near you, do some research and go to a reputable shop or even the dealer to have this work inspected/​completed.
DO NOT FALL VICTIM TO THESE «FREE» SCAMS! NOTHING, NOTHING is FREE!
Last piece of advice… Lifetime guarantee=BULLHOCKEY! No One can guarantee anything for a lifetime, read the fine print!
Lastly, there are MANY Community College’s, Trade Schools, even high schools that will do the exact same work for very little money. Sure it may be a little less convenient but if you are on a budget you will be much happier while actually supporting people trying to learn and further their lives.

Horrible place, my roommate took her Jeep in here because the brakes were starting to squeak, Her jeep only has 34 K miles on it. They got her for almost 600 dollars for stuff on her jeep that would not have needed to be done. They told her that her back brakes needed new rotors, and pads and the front needed new rotors and pad, and new calipers on the back.
My car has 141K miles on it and I have never had to have the back brakes replaced in its lifetime. This company shows the 99 dollar for pads and all and then they try to tell you that by law they cant let you leave without doing all this other work to your car.
This is BULL! Do not take your car here. Back brakes are VERY VERY rarely ever needed to be replaced. They are not used that often. Do not go here.