Midas

WORST experience I’ve had with car maintenance in my life! I had 3 things done here last month and they literally did every one wrong. I got a synthetic oil change which should last 5,000 miles. They set the car to come back in 3,000 miles and I had to come back the same week because of burning oil all over my engine. They replaced my front turn signal light and actually CUT THE WIRES and now my light needs to be completely rewired. They did a tire rotation and now my sensors are connected to the wrong tires. I’m not one to write bad reviews but frankly I’m pretty pissed off. To top it off, the guy working at the front desk was very rude. DO NOT come here even if you have a groupon. It’s not worth the damage they will do to your car.

Do not bring your car here. It took them THREE tries to put my summer tires on correctly so obviously I was without my car for over a week over what should have been a simply tire change. They blamed their incompetence on my tires as if their problem was mine. Once my car was finally done I went to pick it up when they were closing and they said it was too much of an inconvenience to get it from the garage because they had to move other car to get mine out. So I had to come back AGAIN to get my back the next day and I was without a car another day. Very poor customer service.
Winter is now approaching so I decided to take my car to my good old standby mechanic (that’s out of the way for me but at least I know I will get good customer service and my tires will be put on correctly the first time) and they just informed me that my summer tires that Midas put on are absolutely not coming off and my wheels have serious damage from stripping. Keep in mind that this mechanic is top of the line and very honest which is why I’m a loyal customer.
I decided to go to Midas because they were right across the street from my work so I could just drop my car off at lunch and walk over after work and pick it up. What a mistake. Just take the advice and take your car and business elsewhere.
Update: new manager is much better! They came and picked my car up to make things right. Very impressed that they went out of their way to help. Thanks guys.

Excellent service!!! Very helpful when I was on a tight time crunch !! They provided great information for me so I could understand what was going on with my car. Very efficient and reliable service. I will definitely be using this location from now on.

An essential rod of the clutch of my 2000 Honda Civic broke on the evening of Friday 6^th November, about six blocks north of the South Colorado Midas shop. Saturday morning, my wife and I pushed it down Colorado Blvd like a pair of hoosiers :) Saturday afternoon, it was repaired for $ 379. Shane and Brian were prompt and professional, and showed me the broken part so as to explain the repair.

A huge thank you to Heather and staff at this store!!! The tech who worked on our car (Aaron) was fantastic and Tony was excellent, helping us when Heather wasn’t around. We are Australian, travelling the US in an old car, which had a lot of problems. Heather was upfront, honest and extremely helpful, fixing a whole heap of work that another mechanic from Utah had done wrong and getting us back on the road. Seriously cannot thank them enough!!!

I walked into this establishment today and stood for five minutes without acknowledgement from any staff member. The guy working the desk hid behind a phone conversation without looking up at me at all or saying anything as simple as, «It will just be one minute.» With the free time, I found Cherry Creek Express Lube & Automotive was just one block immediately west of this Midas. I left Midas, still without having one employee look at me or address me, and went to Cherry Creek Express Lube & Automotive, which is less than one minute away, immediately behind Midas. There was no line, and my oil change was completed in the time it took me to write this.

Bad mechanics and even worse customer service. I bought new tires and had my Cat replaced by these mechanics. They returned my car with my engine light still on and a leak in the exhaust system. They needed to order «stock» parts for my pathfinder. After six weeks of waiting and trying to contact them multiple times, Joe told me they had already called me back and returned my parts. I asked to speak to the manager, Heather, who had never returned my call after telling me she was looking into the parts on multiple occasions.
Frustrated, I went to the Nissan dealership and they diagnosed and fixed my exhaust before noon the same day. I strongly believe I was being scammed and disrespected playing phone tag. Stay away from here for anything more complicated than an oil change and a cup of bad coffee.

I choose this shop over everything! I typically feel like I am getting totally racked over the coals when it comes to all things automotive. However, this shop has always been very stand up, and when I overpaid at Jiffy Lube due to a misleading groupon, the store manager Heather even hooked me up with a discounted price for my next oil change at Midas as a sign of appreciation for my business and to remind me not to stray to any other shops! Their customer service is top notch, and they have fair pricing! I would recommend this Midas to anyone, and I plan to be a loyal customer for years to come.

Well my fiancé is too nice to say anything so I will. We made an appointment at noon for a simple oil change. We got there a few minutes early even. We came back an hour later and they hadn’t even started yet!!! They told us it would be another 45 minutes. So we can back an hour later– STILL not done! Thy said it will be another half hour! How does an oil change take that long??? Then they told us all this stuff that is «wrong» with the car and that it will cost $ 300. NO! JUST DO THE OIL CHANGE LIKE WE ASKED!
Oh and by the way, when the guy at the front desk was checking us in he decided to tell us his life story, that he was a waste of space before joining the military, that joining the military was the best and worst thing ever, etc. like excuse me but I don’t want to hear your life problems when I’m just trying to get an oil change. So unprofessional, so ridiculous, such a rip off. DO NOT GO HERE.

FIND ANOTHER SHOP TO FIX YOUR CAR! They will misquote the price, and charge $ 30 in labor for maybe TEN minutes of work, replacing a bulb. I recommend finding another shop with honest pricing.

I just finished getting an oil change, my vehicle was serviced, all fluids toped off and the air pressure checked. I didn’t have an appointment, service was fast and the gentleman at the front was extremely courteous and friendly. I must admit, I expected some sort of up-​sale and was pleasantly surprised when I was rung up for exactly what was needed! As a woman I often time dread taken my car to get serviced and this experience was a breathe of fresh air. Good job Midas team!

Worst service ever!!! Took 2 and a half hours for an oil change on an empty garage on a Monday. No one seemed to care that it was taking so long and they were quite rude about it. Don’t waste you more or more importantly your time. Ridiculous establishment

I have a complaint to make about my visit to Midas on September 6, 2014 t 8AM. This is a location on Colorado Blvd (Midas Auto Service Experts, 341 S Colorado Blvd, Denver, CO 80 246).
My husband called a day before our vist to ask about the price for the service which included replacing tiny sensor on the transmission. We purchased the sensor and brought it with us to Midas. The price my husband was quoted was $ 54 for 30 munites of work. We arrived to the location before 8AM. Car was driven in at 8:10AM and at 8:22 the work was done and we were at the check-​out counter. The price we were asked to pay was over $ 98 after my AAA discount. I pointed out to the employee that were quoted $ 54 but apparently according to some standard this possibly 12 minutes of work must be charged as 0.9 of an hour. This is an incorrect dealing with customer. Business should not quote one price and then charge another for the same thing (and even less time than quoted). This Midas location is not worthy of AAA approval and I can say that I will never use their services again. Mistakes can happen but the business should acknowledge them and not to cheat people out of money. What if I did not have the money at me? In any case, save yourself a bad day and skip on this Midas.

Very friendly and they hold true to the ASE Certified badge. This is my spot, free coffee, great service, I’m sold!

I went here a couple times but don’t think I’ll be back because I found a place that is much more honest and much better pricing. Midas found some things that were indeed wrong with my car but mentioned I needed a brake fluid flush as well amongst other things. This raised a flag since you usually don’t need a brake fluid flush unless any impurities get in there in which case you’d probably know by the way your car is acting. I went to another shop that fixed my car for much less and straight up told me nothing else was wrong with it. Midas may have some good mechanics but I think they’re just trying to make a pretty penny in the long run.
The first time I went in was for an oil change. In the state I used to live in, they would only charge $ 19.99 so that is the reason I went to this Midas to begin with. After the work they told me it was $ 45. When I told them I had got it for $ 20 in the past they said I needed a coupon for that. Since I didn’t have one, they were like «Oh, well we could do $ 25 if that works.» Um, YEAH. That’s way more preferable than $ 45! Yet they thought they could get that out of me. Being a woman, I feel these places do not hesitate to take advantage if they realize you don’t have much car knowledge. I’m glad I found a place that is much more honest.

I had a vehicle that would not start. No turn or clicking. Pulled the battery and had it checked — turned out fine. It was late and about 5 degrees out and had it towed to this Midas location. They were a AAA reference. The tow driver left the key and my contact info in the drop box.
I received a call at 7:30am and walked them through everything. They did the diagnosis and determined it was the cable between the battery and starter. I knew it was not in great shape, but they concluded the cold weather may have been a contributor to the separation on the ends. They replaced the cable and tested it again to confirm. $ 100. All things considered. I am happy with that.
This group was very accommodating to my schedule and gave good updates on my voice mail while I was at work.
I have done basic work with other Midas shops and have been happy for the most part.

Don’t even allow them to touch your wheels!
I took my car in for an oil change and tire rotation. Going in, my wheels had only minimal cosmetic dings. Their techs were so careless and abusive that they allowed the air hose to glance off of my mags making huge gouges, and they stripped the threads on my chromed lug-​nuts (which fell apart). In doing a $ 40 service, they did $ 400 in damage.
(I hate anybody who hurts my car.)

Base service

We just took our car in for an oil change here because its close to our home. During the oil change, they did their inspection and called my husband and informed him the back brakes were in horrible condition and the rotors needed turning and gave him a quote of $ 500 to do just the back. My husband turned them down because it sounded so high. After taking it to our usual repair shop, where we were told the front also needed changing, I got all four brakes, the rotors turned and labor for $ 500. Midas is overpriced and doesn’t do all that great of a job. We still are wondering if they changed our oil for sure because they didn’t change the sticker on the windshield and we have no proof it got done. Take your car elsewhere.

This shop rocks!
I have been taking my car here for a few years, because they were the closest place to my old house. After moving, I decided to return because I never got the usual «You’re boning me» feeling that I get from every other autoshop I’ve ever been to. I needed new brakes, and figured I’d better do the oil change.
Dennis is the service manager, he is awesome. Fast, efficient, and friendly, always has a great attitude and will take make sure to listen to what you need rather than just grab the key and try to run up the bill. Every time I’ve taken my car there, the mechanic calls me up, gives me the rundown on what I need, and always makes sure to emphasize what I need now and what I will need at some point in the future (and when that would be), rather than tell me if I drop $ 800 now I will save $ 1200 later.
So that’s what happened Saturday, they had my car for a bout 4 hours, which was pretty quick considering the amount of customers they had. I was, as usual, very happy.
But here’s the best part: Today, 5 days later, Dennis calls to thank me for my business and to make sure that everything on the car is working well! When’s the last time someone thought to treat a customer like that?! Even without the honesty and good prices and discounts they always have, that alone is enough for me to keep taking every car I ever own to them.
Way to go, MIdas! You may be one of the last true bastions of customer service left in this rude and selfish society!