Firestone Complete Auto Care

I had a set of tires put on a couple of months back and have returned on 3 – 4 occasions for the free tire rotation. I made appointments each time and waited for the car during the rotation. They were prompt in getting me in and out each time. This demonstrates their commitment to «customer service» in my mind as I did not have any other services done. they get a 10 for their efforts. Recommend them highly!

Just took my car here AGAIN, and again they impress. They couldn’t find out what was wrong with my car, which might have you scratching your head wondering why I’m impressed. I’m impressed because they could have slapped me with some BS fix at an up charged price and I wouldn’t have batted an eye, but they didn’t. They actually suggested that I take the car to a Ford dealership to see if they could better diagnose the issue. That type of honesty is rare these days and very appreciated.

If it wasn’t for Bill, this place would be a 1 star for sure. Other people have poor communication, they don’t follow up, and are full of it. They have called me and told me the wrong diagnoses twice and they didn’t get it right until I told them they needed to look into it more. What I do like is that they don’t try to up-​sale me on other services but I have found that when it comes to state inspections, they always find my headlights to be «out of alignment.» This place is my very very last resort for sure.

I’ve been here twice in two weeks and had a good experience both times. They mounted and balanced my new tires in a timely manner and nothing more. Of course I was offered additional service based on little things they found and I declined. I only use Midas down the road for repair work.
In the end, I got the work done I needed at a reasonable price and the service was timely and courteous.

I had my car towed to Firestone, thinking I needed a fuel pump or fuel filter as my car would not run. I got my car back in 8 hours with everything running correctly. I simply had a dead battery and a low fuel level and they took care of me and didn’t take advantage of the situation. They got my car back up and running and didn’t recommend any unnecessary work. I genuinely trust this location and will not go anywhere else again!

At first, I was extremely skeptical. I’ve been taken advantage of since I have no knowledge about cars. After today, I really want to share my experience!
I hit a curb and ended up going to get the wheel fixed at a nearby repair shop. Before this, my car was running completely smooth with no problems at all. They said they suggested getting an alignment done which they couldn’t do right then, so they referred me to this Firestone location.
I walked in just to get an alignment. Bill at the front desk was very professional and friendly. I sat waiting to get everything taken care of before heading to work. Then, suddenly, someone came back and said my check engine light was on and it was running rough for a part I know nothing about. I immediately became angry. How could that be?! It was perfectly fine before I drove it in. I was NOT pleasant to deal with because of the extremely frustrating situation and the fact that I was extremely hesitant to believe anything they were telling me.
Then the manager Abraham took the time to speak with me, stayed very professional, even while I was angry, and went through everything. I was very accusatory. What he next offered I was shocked by. He offered to fix it for me right there himself and make sure I’m taken care of and can get to work.
They handled an extremely angry customer with professionalism and understanding. Bill and Abraham were both friendly, and because of that I will be back! Thank you for helping me and going out of your way for me!

They don’t care about their timing. They told me its gonna take 1hour 30mins. I was back after 2hours and guess what! They didn’t even take the car in yet. The guy at the desk asks me can you leave it overnight. What!!! You kidding me. Then i keep waiting right there until its done. DONT DROP YOUR CAR AND GO, unless you need it the next day!

Worst service ever received in my life. Destroyed my car.

Honest, competitive and dignified service done in a reasonable amount of time. Mr Bill is a good man with a friendly attitude. I am extremely satisfied with my purchase. Thanks and keep up the good work.

I’ve been taking my vehicles here for over ten years. First a Prelude, then my Jeep Liberty. Bill and his fellow workers have always been great to me. It seems that every time there may have been a huge repair bill coming, they have done all they can to keep the repair costs as low as possible. I had to take my Jeep elsewhere last year for inspection. They rejected it and told me I needed about $ 800 in repairs. I went back to Firestone and they found a very minor problem that did not even need addressing at that time. Passed inspection, no problem. Whenever I’ve taken my vehicle there and waited, they have been nice, courteous, responsive and helpful. I have to say that Bill, the manager, is great. He knows me by name and by vehicle when I walk in the door. He has taken care of me and my cars for years and has in my opinion always gone out of his way to give me the best possible service. I had to go to that other place due to circumstances, and I learned my lesson. I’ll keep going to Innsbrook Firestone, because Bill and his coworkers have always treated me with respect and kindness.

Overpriced thieves, save yourself the headache and do business elsewhere! Went to this location because I had two flat tires due to a roadside hazard. The tires were under warranty as to be replace at minimal charge ($ 28) however my back hub assembly was damaged by incorrect lug nuts being used with the spare. They charged $ 204 for the replacement hub plus 3.5 hours of labor for $ 385 grand total $ 657. They took full advantage of the situation plus 5 days to get the part/​repair done to the vehicle which resulted in the lost of me as a customer who will never return to any Firestone location and write negative reviews on multiple internet sites available. The quote recieved from a practical mechanic after this turmoil $ 125 for the part $ 125 for the labor $ 250 is what I should have been charged. Perhaps the inflated cost was well worth indefinitely losing my business BEWARE OF THIS LOCATION!

I brought my Subaru WRX in for an inspection and tire rotation/​balancing. It took a day and a half for them to complete this work. They took my car for a really rough joyride. Never bring your car here.
1.) Tires were worn far to the outside edges — more than I had ever worn them personally — and I drive spirited around the bends some times. The had to drift the car around a turn to do what I saw.
2.) Trip odometer had 17.4 miles on it when I dropped it off. I was averaging 27mpg. When I got it back, odometer read over 27 miles and 18.5 mpg. I don’t know if they ever let off the throttle the whole time they took it out.
3.) They recorded 5 more miles on the car than it actually had when I dropped it off. Someone falsified paperwork in a really weak attempt to cover this up.
4.) I immediately walked back inside and asked why there were so many miles. At first he said that’s not right and produced the false paperwork showing the extra miles. I produced a picture of the odometer that I took when I dropped the car off. He then made up some BS story about how they took it out twice and this was standard procedure.
5.) I was of course super surprised when my clutch started slipping a couple of days later. Those bastards toasted my clutch!
Never bring your car here for service.

Terrible service. Dropped my car off at 7 am one day for an inspection. The next day, I called at noon to check on it. Someone answered and then I sat waiting on the phone for 6 minutes. When someone else finally picked up the phone, they had no idea what I had been waiting for. They ended up telling me my car was next in line. I didn’t hear anything so 4 hours later I stopped by to see if it was ready. I was again told that I was next in line. Are you kidding me? Inspections take 10 minutes, not 4 hours. Don’t lie to your customers.

Called a few days before to set an appointment so I would not have to wait. Showed up for my appointment only to be told it was first come first serve. I said then why even set an appointment in the first place? Long story short I took my business elsewhere after them telling me I had a 2 to 3 hour wait after setting my appointment wasting my day.