Complete Automotive of Richmond

An absolutely awesome business! We have had both major and minor (oil changes and tires) services taken care of and the prices were competitive and completed in a reasonable amount of time. I highly recommend this business!

I always have a top notch experience here. These guys really take care of you. The facility is super nice… they even have a separate room for children to play while I’m waiting (great for me!) My husband has had the drivers take him to work before, while he waited for his truck to be serviced. The Service managers are super friendly and very knowledgeable.

I was referred here by a friend. I called a few other automotive repair businesses before I decided on complete automotive. I was greeted upon arrival and welcomed with a smile.
I needed my camshaft position sensor replaced. The staff member offered me something to drink while I wait, and showed me the T. V room, Library and business room to use at my leisure as I wait. It only took about 15 minutes and my car was all done. I will definitely be returning for my auto needs !

Do not take your car here. The staff is friendly, but the prices are outrageous. I would certainly get a second opinion before letting them do any work on your vehicle. Another thing to note is that when I complained about the prices being way out of line (on the high side), they were willing to negotiate. A car repair should not be a negotiation; I’m trying to get my car fixed, not buy or sell a car. Long story short, I sent their work & fee quote to some other automotive repair shops in town, and all of them were at least $ 800 below (on their $ 2,200 quote). They may say they are using better parts or will offer a three year warranty on their parts, etc… Trust me, find an honest place. I have no problem paying a good amount for honest and quality labor. I also realize that a mark-​up on parts is common, as businesses need to pay the bills to stay in business, but this place I would avoid at all costs!
I should have realized by my first time doing business with this place when I was lied to. I had an oil change done and a safety inspection performed on my other vehicle. I asked them to rotate my tires and I’d be happy to pay for that. I had just put on new tires and wheels, and I knew their was a scuff mark on the front right tire. When I arrived to pick up my car, the scuff mark was still on the front right tire. I asked if they could rotate my tires since I paid for it. They claimed that they did rotate my tires. After further pressing them and bringing up the fact that I knew their was a cosmetic scuff mark on the front right tire, the gentleman stated that they only rotated the tires on the left side of my car!!! Unbelievable!!!
I’m happy to send anyone the fees they quoted me on the parts and labor. I have quotes from other shops as well. Right now my vehicle is at another shop being looked over to see if the work they claimed I needed to have done was necessary. If there is anything else to add after the other mechanic looks everything over, I will certainly update my post.

I feel that they tried to take advantage of me. I brought my car in for an inspection and they said I needed a repair done to pass. The price of the repair seemed very high so I checked with the local car dealership (Which tends to be higher priced) and they quoted me $ 500 cheaper for the repair. After I told them I did not want the repair they said they would contact me within the hour to coordinate the shuttle pick up. After about 3 hours I had to call them to ask again about getting picked up to get my car. They said they were coming right then and putting my address in to the GPS. They still took over an additional hour to come pick me up even though I was 5 minutes away from them. I would not recommend them.

Update: 10÷8÷2015 — talked with Thomas this morning and Complete Automotive offered to repair my wheels. It’s an unfortunate situation for both sides as these folks are truly committed to high quality work and customer satisfaction.
My previous experiences here have been nothing short of 5 stars, so I am relieved to get this matter behind us, and to reestablish an awesome relationship again!
I drop the car off Monday, October 12 to have the repairs.
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Complete Automotive should be ashamed of the poor quality workmanship and total lack of customer care exhibited to me on 10÷6÷2015 after marring up 3 of the 4 wheels on my Nissan 370z. Additionally, the inside seat and door handles were all greased up from service personnel (not a deal breaker, but still!).
The worst was when the manager attempted to defend this as though it «never happened» and told me his shop was not responsible. Like I would wanted a freebie or something!!!
I have never been so humiliated in all my years dealing with automotive service shops.
Will not ever, ever use this place again. They simply do not care.

Dropped off the car at 12 for an alignment and was told to pick it up between 130 – 2. my coworker dropped me off at 2 and checked in at the front counter to pay for the service and found out they didn’t even touch my car at all. Tim, the owner came out to «apologize» and told me there was nothing that can be done for wasting my time. this shop is a joke, customer service is awful and I see why because attitude reflects leadership and there is none. This business will not survive. Go to Midas at short pump, you will see the difference in customer service and the work they do.

Very impressed by my first experience at Complete Automotive. The shop and customer area are immaculate. They provided shuttle service even though I was just getting an state inspection and oil change. Everyone was friendly. Prices were competitive. I’ve been in Richmond for 6 years and think I’ve finally found my mechanic.

The desk people are friendly and they do good work fast. They might come off as pricey at first but my previous experience where I had an issue they did not hesitate to make things right. My only bad experience was when I got a state inspection done by them for the first time (although state inspections for me are always frustrating) They got me on out of aligned headlights which many places I’ve experience will say that because it’s hard to argue wether it’s out of aligned or not. Other than that, it’s still a good place to go.

I went in for a state inspection and they took my car in promptly. During the inspection, they came to tell me that one of my side lights were out. They let me take a look myself and I discovered that the bulb and socket had fallen out of the housing, and the bulb was damaged as well. Instead of rejecting the car or charging me for work, they simply helped me to remove the housing, raised the car on a jack, gave me a free light bulb, and helped me to feed the wire back through the bumper to the housing (all free of charge). They had also helped to aim my headlights for me. They then proceeded finished the inspection (which was half price). The men working were very personable, and I was extremely pleased with their willingness to help me without any extra charges or hassle. I would certainly recommend this shop to anyone in Richmond.

Needed a Front End Alignment, I had replaced the outer Tie Rods myself, I asked them if they could just check them over to make sure everything was okay, They told me that the nut next to the wheel wasn’t tightened enough & that they would tighten it up no charge… My wait was about 45 mins, not a problem. Next I needed an Oil change, and a new Boot on my steering. I did not have the proper tools to replace the Boot, so they did it for me, The only minor problem was that the Fastening device was not OEM, it was a «Tie Strap»… Still not disappointed, I have been treated very professionally, I always ask for Cost’s up front, so there are no hidden issues, I would more than recommend Complete Automotive now @ they’re brand new shop.

I am no longer in retail automotive although I worked in 3 different states for 2 large chains for years. Now I work in the wholesale sector and drive everywhere, and really rely on honest, and professional shops. I can tell you that this family run business treated me more than fairly for the repair work they did. They were timely and the price was competitive. Their selection and pricing on Tires is excellent. They can get you any brand tire installed at a better value than any internet retailer, (not to mention you won’t have to deal with headaches if one goes bad). This is NOT the type of back-​alley, bargain basement, jack-​leg mechanic that uses low quality parts, and ends up with extra bolts, type facility, which in my work experience is what some consumers tend to want whether they know it or not. (Same consumer that would go to Tijuana Mexico for dental or a major surgery, #risky).
This is where you go for professional, ASE certified CRAFTSmen that will help keep you connected with your busy life, by fixing and maintaining and tire-​fitting the 3 – 5,000 LB machine we call «cars.» This large, state of the art facility has a comfortable waiting area, Wi-​Fi, great coffee, spotless restrooms, and I witnessed excellent attitudes by all employees with every customer interaction. Put it this way, I noticed 5 US Post Office trucks in their bays. With all the competition in Richmond for these contracts, you HAVE TO be awesome to do repair work for USPS contract and keep the happy. Check out their new location right next door to the old one, (AutoPort shopping center on WBroad in Glen Allen) at the vacated former Pence Kia. (4190 Dominion Bl, Glen Allen). You will be glad you did!

These guys always do a good job and get it done quickly. Prices are lower or equal to other mechanics around town, but Complete does better more thorough work.
They will give you the whole picture, explaining exactly what is wrong and what they reccomend for the future. It’s obvious that the owners, managers, and mechanics understand the importance of honesty in this line of work, and that this is the key to customer retention.
Their good work doesnt come without popularity, the shop will get busy in the afternoons so get there early. And keep in mind tires are their specialty… bigger selection than other stores.
Avoid chain mechanics and stealerships. Give Complete a shot.

Complete Automotive was referred to me by a co-​worker and I’m so thankful! I originally went to them because another shop dropped the ball on something they were supposed to do for me and I was in a bind. On this first visit (and the bind I was in), I was completely fine with only getting what was absolutely needed and coming back later because of lack of time but it ended up they were able to get EVERYTHING I needed and have it complete. I was so pleased that now they see me all the time. I have a 10 year old vehicle that is just now starting to need little things done and I trust them to do the job every time.
I had repeatedly asked another local shop to figure out my squeaking belts (plus many others in various states) and nothing seemed to fix the problem or I was told, ‘sometimes you just have to live with it’. Um, no. Unacceptable. So last time I was in for a service, I requested they take a look and holy crap my car doesn’t squeak anymore!!! I wanted to hug them all!
The guys are super friendly and laid back. It’s always a positive experience when I go. If only it was free:)

My wife and I have been using this shop (the main one at the Autoport center on W. Broad) for a few years. Their pricing is very competitive on everything from brakes to tires to oil changes, all of which I have had them do on our Hondas. They usually have Fox News going in the waiting room, but other than that, it’s a great shop that I trust not to try to sell me unnecessary work.

These folks absolutely care about their customers. Toyota wanted $ 4,100 to redo my air conditioning. They charged $ 1,800. I’ve been coming here for 3 years to get everything done from state inspections to brakes/​rotor replacement. They’ve told me multiple times I don’t need work done! The gentleman who owns the shop has integrity and it trickles down to the shop and employees. I’ve lived in Los Angeles, Phoenix, Chicago & Jackson, MS and I’ve never had a better mechanic.

Well, it is obvious from the other review that the person is not objective and rants off topic. Therefore, as a long time customer of Complete Automotive: They are the most honest, fair, and customer-​focused car repair facility I have ever worked with! The owners are almost always on site, and a lot of the guys have worked there forever. They take the time to walk you through the cost and processes and do not pressure you. They tell you what you need now, what you are looking at down the road, and how they will both impact your vehicle. They will pick you up and drop you off if you need to get somewhere while your car is being serviced, and I have watched them be SO patient with customers who do not deserve the patience! I know car repairs are stressful and expensive, but don’t kill the messenger! I love my «car guys» and have referred many friends to them, always with equally positive results. Even as a poor graduate student I stopped shopping around for repair estimates because I knew the guys at Complete would take care of me at a fair price. Another huge positive is that they stand behind their work. I have had repairs made where the part did not last as long as it should — not as long as warranty, as long as the guys thought it should, and they replaced it at no charge. I know it is not always the case that they can or should do this, but they have done it often enough that I am always confident placing my trust and money with them because they will make it right. GO TO COMPLETE AUTOMOTIVE OF RICHMOND!!!

This place could not care less about their customers. I hired them to check perform a complete used car check on a car I was considering buying. It’s like the automotive equivalent of a general inspection on a house. You wouldn’t buy a house without a professional inspection, and I don’t think anyone should buy a car without a professional inspection. With a bad home inspection, you probably wouldn’t buy the house. Same with this. So, back to the service. I called in the inspection on this car, and when I spoke with the representative on the phone, I *INSISTED* that if they saw *ANYTHING* wrong with the car that they make a note of it and let me know because that would be MATERIAL in me deciding whether or not the car was mechanically sound for me to purchase. They gave the car a clean bill of health not making any of the obvious recommendations I’d noted about the car (the windshield was cracked, and the tires were a bit bald — but that’s all my untrained eye could tell was wrong). Well, I took this place to a competent repair shop after purchase, and they determined that the ENTIRE strut assembly was shot, the airbag indicator was inoperable, and the car needed approx $ 5K in repairs to get it to just pass an a state inspection. I was flabbergasted. I called Complete Automotive of Richmond and asked them why they hadn’t caught these seriously important items. The owner just got incredibly defensive and said, «We don’t like to do that to our customers. We don’t want to gouge them, so we don’t report everything that’s a ‘gray area’ safety-​wise. And if you get pulled over by the state troopers, well, that’s your deal.» WHAT?! Talk about not caring at all about your customers. Even when I stated that I’d specifically requested to know any and everything that was wrong with the car, he re-​stated his original position, and defended the slip-​shot workmanship they did in reviewing the car. If I had known all this stuff was wrong with the car (which they apparently knew, but purposefully withheld from me), I never would have bought it. Do they have some legal liability in all of this? Time will tell, but I would never give these jokers another penny, and I would encourage EVERYONE to take their business elsewhere. BUYER BEWARE! Grade: F.