KFC

The crew that was working at the time I wrote this review (11÷29÷15, 2:10pm) is super slow. Not a lot of people and we had to wait at the register to give our order for about 10 minutes and now waiting for our order for another 10 minutes and still waiting!

We will not be back to this location! While there were 2 employees who were wonderful– great examples of costumer service, our positive experience ended there. We are a family of 3 traveling through town. We ordered a kids meal, a burger meal, a $ 5 bowl meal and cheese curds. It took 35 minutes to get our food. ½ of the dining room was spotless. It was closed. The other ½ of the dining room was filthy. Tables and the floor were littered with food and garbage. Toilet paper and paper towels were on the floor coming out of the bathroom. As we were waiting in the rubble, we observed employees arguing, flipping each other off, and taking dinner breaks. A gentleman with tattoos on his face came in, flirted with the cashier, ordered more food than we had, left, came back, and SOMEHOW received his order before us. Our order was up just as we were about to ask for a refund. The food was as expected for KFC. As we were leaving, there was a woman knocking on the back door to be let in via the kitchen. She was. I think Undercover Boss or Mystery Diners should pay them a visit!!!

This place never have what I want they take too damn long this place really sucks don’t even go there and they don’t care I waited 45 minutes for my meal through the drive-​through and they still didn’t have it right

Horrible. Waited over two minutes to even be acknowledged. We finally walked out and went elsewhere. If I were the manager, I would fire the entire staff an start over.

I finally got kfc!!! A long time in the waiting… Unfortunately that was a major fail. I am a mother of two, A step mother of two. I like my free time… Not to be waisted at a kfc… I pull up in the drive threw and I read a sign that I need to go inside to order because the register isn’t working for drive threw. Crap. I go inside and there’s s couple people infront of me. One couldn’t get what they wanted cause they were out. The other people couldn’t get food because they didn’t have the proper change. Then it was my turn. I ordered a modest amount. Was told there would be a wait. F it. The poor young lady… She was searching for excuses for everybody. There wasn’t a happy person there this night. I get home… And what wasn’t there… The Cole slaw. And I paid for it. In my opinion this place should close. And the owner is at fault. Fix your shit. And don’t blame your employees.

Yuck, gave KFC another try because I was too lazy to walk another ½ mile in the dark but by the time I left I couldn’t stomach the idea of eating the food prepared in the establishment. Seriously how can a restaurant NOT notice when its entire lobby smells like urinal cakes? Gross!

The slowest a&w I have ever been too, I have been here for over half an hour and still haven’t received my order. Now the rootbeer machine is out. The whole reason we came here was for rootbeer floats. This place is a huge fail. FYI, this is the second time I have been to this a&w. The service was bad the first time, but I was hoping is was an anomaly.
Update– I’m now driving south on 101, already running late because I spent 40 minutes in line and waiting for our food. Just found out they didn’t give us one of the sandwiches.

NO STARS but it wouldn’t let me this place is disgusting. My feet stuck to the floor not one table was clean and the people don’t give a shit just gross avoid at all costs.

I love how you order one thing i.e. Bucket of all dark meat crispy, and when you get home you have ½ white meat and original. instead of telling they’re out and cook more they just screw you and your order. Way to go people customer satisfaction should be your priority

One of the worst. Was told they were out of pretty much everything I tried to order. I worked at a kfc in my teen years and this one is bad. Dirty and rude employees.

First off a tip: if you go into a KFC /A&W restaurant, wait a few and see what’s been ordered the most and go with that. This location gets the 1 star because of lack of Staff, dirty empty tables, and food was not fresh at all. I noticed everyone else ordering the KFC menu items more than the A&W food and now I know why. If craving A&W, drive a little further to Hollister and they have an awesome standalone A&W in town.

Do not go to this KFC/A&W. I went in here to get some chicken at 7 pm and guess what, they were OUT of chicken!!! They didn’t close for another 2 hours and they are out of the main thing they sell. What’s up with that? Ridiculous! I ended up ordering from the A&W menu and when I was waiting I looked around the lobby and it was disgusting! Not one clean table, food all over the floor, trash over flowing from the cans. I will not be frequenting this place EVER again.
Go here if you want: bad service, a dirty place to sit and no main menu items!

The chicken was dry and the service was beyond horrible. What happened to customer service.

I wish i had read the reviews before walking over from The Garlic Farm Inn truckstop. This place was just awful. The counters, drink station (i posted a pic of), bathrooms and floors looked like they hadnt been cleaned since it originally opened. The staff on the other hand was nice if that makes up for the landfill style housekeeping. Oddly enough the bathroom did have a «careful wet floor» sign posted in front which made me think they had just cleaned it. They hadnt, mustve just been left there from the cleaning it received 10yrs ago.
All that aside, i dont know why maybe i just live dangerously, i chose to still get a bite there (to go). The chicken was your average KFC, nothing special but nothing horrible.

Me and my girlfriend were hungry for some KFC we stop by the location in Gilroy off of Monterey Street. I really don’t have nothing nice to say, the food was cold, all of the utensils and ketchup were behind the counter so you felt like you were bugging the staff every few seconds. My girlfriend started feeling like she was going to throw up the onion rings were stale. The manager was nice but .the whole dining room was completely filthy. You can tell they hate their jobs. I understand this is not a five star restaurant but. can it at least be a three star? Probably won’t come back here no more.

Love the A & W burgers in this KFC, but will not go back due to the incompetence of the ordering system.
Today I ordered (wanted) a double burger with NO cheese.
Clerk: You want a papa burger?
Me: If that’s what it is called… I want a double burger with NO cheese.
Clerk: Today is Tuesday, so you two for the price of one.
Me: I don’t want two. Just one double burger with NO cheese.
Three times the supervisor had to come over to explain how to input this into the register.
Got my order… WITH CHEESE.
Never again. Will gladly go to KFC or Jack in the Box in the immediate vicinity.

One of the worst experiences I’ve ever had. Took them 15 minutes to get us our food through the drive thru. I went inside to complain and it was disgusting. I almost asked for a refund based on how dirty this place is. To top it all off, the food was awful. Do not go here under any circumstances.

I arrived about 9pm. I was disappointed to see a dirty floor. It looked like it hadn’t been cleaned all day. I expect better than this from KFC staff. You also were hard pressed to find a CLEAN table. I observed an employee sitting down for dinner. He had to wipe down his table before eating.
Food was fast. Grilled chicken was hot and fresh. Biscuit was also hot and fresh; it didn’t need any margarine. I substituted cheese curds. All was very good, however a clean restaurant is more important! You have to wonder what else in the kitchen is neglected.

What can I say… I’m guilty. Unilocal caught me red handed in my obsession with check-​ins, even if it shows off my bad taste in fast food. But I just had to check out the A&W attached to this KFC location. All I can really saw is «meh». The chicken bites were almost stale tasting as they had no crunch and didn’t even come close to giving Chick-​fil-​a a run for their money. The root beer and wedge fires were the saving grace, but still another soggy burger gone wrong and bad tastes left in our mouths.
You can do better.

Crack.