We just left this place. We saw a commercial that was advised a family meal deal with Chicken, sides and Enchilada ‘s for $ 20.00. We walk in and they don’t have it. Why in the hell would a place advertise something they dont have? Okay, thats fine. I wanted to leave, but, we were already there. As we were waiting for our order, we were looking around the place is a MESS. The salsa station was gross. The prep station was a mess. We asked for pre-packaged green sauce because the salsa station was gross, the manager was very rude and gave us a shitty look. We won’t be back. I wish we would of got her(the manager ‘s name). Next time we want take out chicken we’re going to Popeyes.
Rich J.
Tu valoración: 1 Grants Pass, OR
Save your money or find another location. It wasn’t until we got our food that I had made a mistake in ordering. If you want the cheese enchiladas and churros with the $ 30.00 family meal combo you must tell them you want the«NEW» family meal combo. Manager wasn’t willing to help so we sat down and enjoyed our meal. Had to break it to the kids they weren’t getting churros for dessert.
Jim K.
Tu valoración: 5 Los Banos, CA
Great fast food great employees always friendly and a very clean restaurant great place to stop for a quick bite even with a rush you get your food quick
Ginger K.
Tu valoración: 2 San Diego, CA
This was a mediocre Pollo Loco. Edible but Ive been to better locations.
Mark C.
Tu valoración: 4 Gilroy, CA
For fast food quality chicken and sides El pollo flys under the radar being top notch ” for what it is“ Food was hot the chicken tasty and lean on the breasts salsa and wRm corn tortillas rounded the meal with veggies and mashed potatoes Why people would even step in to a Kentucky fried, when this is so much better I never would know. Only downside is the area with salsa and lemons could be freshened up some more
Michelle H.
Tu valoración: 5 Baldwin Park, CA
Stopped here while on a trip up to NorCal, and I gotta say I was blown away by their great customer service. They were very friendly and welcoming;the food was great as well. If you’re in the area, stop by here.
Michelle T.
Tu valoración: 3 San Francisco Bay Area, CA
First time at this location in many years. The BRC burrito still tasted delish. The tortilla roll on the other hand, left a lot to be desired. No quest sauce like I asked for. The chicken had tough skin and was mostly disgusting tasting dark meat. Ugh. It was gross! They’re offering new carne asada items but I’m reluctant after the food I had. I do have to mention the eating area was extremely well kept and looked fresh & clean. It helped make my not so great food taste decent as possible. I will go back if I’m in the mood for BRC burrito but no special trips because it’s such a great place. :-(
Vij P.
Tu valoración: 4 Ashland, MA
We enjoyed the shrimp taco and the house and hot salsa.
Jamie E.
Tu valoración: 1 Morgan Hill, CA
I just left and I was not satisfied at all. I ordered a bacon and guac quesadilla & they gave me the wrong order. it happens so it was okay, but I seen them half ass my order and when I bit into the quesadilla my cheese wasn’t even melted. defiantly not worth $ 6. most likely won’t ever go back.
Don A.
Tu valoración: 5 Hollister, CA
Dinner was great, chicken was piping hot and tasty. The sides very very nice also. This location is great, food tastes great and hot. Customer service is top notch! I highly recommend this location.
C M.
Tu valoración: 1 Gilroy, CA
Worse service EVER. Will be letting corporate know. We asked for a few sauces and then they gave us a look. They didn’t get the order right and when asked to fix it they said it would cost more money and gave major attitude.
Gloria p.
Tu valoración: 2 San Jose, CA
Chicken and guacamole burrito without guacamole! And another burrito that was supposed to have sour cream but didn’t. Check your bags at the drive thru at this place!
George F.
Tu valoración: 2 San Ramon, CA
I like El Pollo Loco and because we have very few locations in NorCal, I don’t get a chance to get it often. I was in Gilroy yesterday passing through and saw a location next to the freeway. So, I stopped in and ordered the chicken, sides, churros, salad the works. Got home and opened the chicken and it was semi burnt. Not good. Everything else was good. The Service was fast and efficient. This location needs a new cook.
Allison R.
Tu valoración: 3 Portland, OR
So, I love El Pollo Loco. Their chicken is bomb, regardless if it’s fast food. You also cant beat the price for a BRC or crunchy taco and the salsa bar is my favorite thing about the crazy chicken. However, this location was terrible. Super slow service… I mean, REALLY slow. They also messed up my order three times which sucks. I don’t know if I’d come back because of that. But I cant diss them that much because all the food we ordered still tasted good, regardless of the service.
Jessica M.
Tu valoración: 5 San Jose, CA
Me and my husband come here all the time. nice and clean restaurant and the food is good.
Figghi I.
Tu valoración: 4 San Jose, CA
Pertty good. They do have fresh products here. I like there raps and there mash potatoes. Very clean inside also.
Sam W.
Tu valoración: 4 Gilroy, CA
I dig El Pollo Loco! Straight up Drive-Thru Cal Mex, with an emphasis on the«cal». It’s primarily chicken(as the name implies) and the chicken is good for fast food! Fire grilled, well seasoned, and most importantly, not processed pink slime. It’s not as cheap as most fast food places, but if you order the right stuff, the prices are decent. I recommend the original El Pollo Bowl, but substitute black beans for regular beans. The tacos al carbon aren’t bad, but if you’re going to get a classic street taco, just go to one of Gilroy’s many amazing taquerias. This place is pretty dang decent cal mex fast food.
Christina W.
Tu valoración: 4 Gilroy, CA
I don’t come here often, because I don’t frequent this part of town, but came here the other day and was pleasantly surprised. It’s definitely fast food, so don’t expect a high class experience. I ordered the $ 5 chicken bowl deal through the drive through. It came with the bowl, chips, and a drink. The bowl was delicious! The chicken was tender and lean, and the beans and rice were filling. It didn’t have the«low quality» taste of other drive through restaurants. It tasted really nutritious and it was a really good deal! I’d come here more if it was in a different area of town!
Bethany K.
Tu valoración: 4 Los Angeles, CA
This is a good option if you’re driving up/down from SoCal to NorCal since it’s kind of in that lull before you get from the 5 to the South Bay. Food was decent, but honestly, I’m only reviewing because this was the first time EVER that I asked for a water(drive-thru) and the guy at the window gives me a MEGABIGCUP full of iced water. I seriously wanted to stop right there and Unilocal it. Wish I knew his name, but that water was so crucial for the rest of the drive down. Stupid reason to review, I know, but so appreciative!
William C.
Tu valoración: 4 Brooklyn, NY
Fast food fried chicken that isnt greasy and nasty and doesnt taste full of steroids? No me digas! jaja Even the guacamole and chips were legit! The service was great and they even bring the food to your table. Que mas quieres?! I highly suggest trying this place.