Department of Motor Vehicles

This place sucks. Had to stand in line to get the form to fill out. Then had to stand in line to get a number so we could wait over two hours to pay for a duplicate drivers license.

How about posting which forms of payment you will and won’t accept before I wait two hours?
I went to replace my lost license. Filled out my form and waited about an hour and a half. I went to pay and they told me they don’t take credit card. Only cash, debit or cashiers check. I went out to my car to grab some cash and came immediately back only to find out I had to take another number only to wait again for another hour and a half just to PAY!!! Government bureaucracy at its finest. Thank you DMV Gilroy! I hope you all enjoy the same consideration wherever you may go.

I was due for an in-​person drivers license renewal, made an appointment and came here at 10:30am on a Tuesday. I was in and out in six minutes! They allow you to smile in your picture too, I know that was not allowed at some point. Will make the trek out here next time instead of by home in SJ.

Amazing. Verona was soooo helpful! Nice staff. Great location fast in and out. Sweetest women Verona works at front counter. Love her. Place is organized. Cool inside as well.

It’s awesome! Coming in here with or without an appointment Im always out in an hour and a half or less! Usually closer to the 20 minute mark though! They take their jobs seriously and quickly process all individuals.

Wow, who ever thought a DMV could deserve 5 stars. This one does!!! There’s ample parking in the huge parking lot. This DMV is quite «hidden» from the street, maybe that’s why it is so much less busy here. While the line can seem long, the two times I’ve been here they keep it moving swiftly. The staff is far more friendly, helpful, and overall laid back in comparison to other DMV’s. Driving the extra 20 minutes to knock out an errand without going insane seems like a nice compromise to me.

This place is great for a DMV office, been here 3 times for their services and all 3 times were pleasant and quick. All 3 visits were with appointment and the place was packed every time but they managed to get me out within a ½ hour each time. I live in San Jose and its worth the 70 mile round trip, San Jose DMV offices are very slow and workers unpleasant

Very friendly staff. Easy to ask questions and receive clear answers. Plenty of parking and very organized operations.

One of the best DMV-​there is almost no line, and with very little wait time. The employees are very friendly and helpful

Already been here for nearly 2 hours and still have 13 people ahead of me. Don’t waste your time here.

Had my girlfriend come in and do a drivers test. She had told me that during the test this Asian man who was evaluating her driving, was completely distracted. Not paying attention, giving turns last minute. The guy was even on his phone talking and texting! Unbelievable.
If I was the general manager of this place, he would be replaced. As a general manager myself I know what customer service is.
This will be documented to the BBB
Step your game up guys.

Worst customer service ever. Ladies if you don’t like your job pick another, some of the ladies there have really bad snobby attitude’s. my recommendation why apply for a job that obviously deals with customer service if you are going to be rude the whole time.

Seriously, all of the DMV’s aren’t great, but this particular one is a JOKE. I was texting on my phone in front of the DMV waiting for my friend, and one of the Driving instructors came over and told me to stop texting. Excuse me? Then she had the nerve to ask to see my phone… I’m like wow, this place is horrible. I wouldn’t recommend this place to my worst enemy… Go elsewhere.

While the ladies I’ve spoken to so far are nice, I’ve been here for over an hour while the alphabet letter before my number hasn’t been called in almost half an hour… I just asked why and the lady says the machine calls out the numbers according to who’s been waiting the longest… Really then why did this couple who came in way after me already get their number called and they’re outta here??? I really really dislike the DMV. Never have had a good experience here. Ever!

Place is under construction so there’s a mess everywhere. Lines are horribly long! African American lady at the information booth is rude. there are only 3 clerks working and they all go on break at the same time! 2 of the tv monitors are bad so you can’t really see if they called out or displayed your number. This place is horrible try to avoid it if possible.

The people at this office are really nice, and work as fast as possible. but sometimes, things can take a while.
To make your trips to the DMV as swift and as painless as possible: Do your research online first. Read up on what you’re looking for. Go online and make an appointment. Bring EVERY single piece of slightly useful paper you can think of: license, registration, insurance.
Doing those things, my two recent trips had me in and out in less than an hour.
Pro-​tip: If you have an appointment, go stand in the line to the left of the regular line. It always moves super fast (they call everyone in that line before those in the regular line).

Sat for two hours. Stopped looking at my ticket after an hour because I was convinced I was B045. My mistake, I was B043. Went to the counter and apologized to the woman for making the mistake and being two people late. Her response was simply, «I called you three times. You need to get a new number.» I may have been slightly twitching when I told her I’d already been there for two hours, and her response was again «I called you three times. You need to get a new number.» The prospect of waiting another two hours was infuriating.
I went to the woman at the front counter to explain the situation. I’m guessing my frustration at being there for two hours, making a mistake, and receiving that type of response was evident in how tense I was. Kudos to her; she told me I’d be helped next, and indeed I was.
I know that government agencies like the DMV are underfunded. However the reality is, as a citizen sitting there looking at 12 counters with three people working, it’s fairly frustrating. Making a mistake and getting told to get back in line is beyond frustrating. The woman who told me to get back in line was impersonal and uncaring. I know the job isn’t easy, but don’t lose your humanity — the woman at counter 12 on Wednesday lost her humanity. Two out of three employees with the patience and humanity to deal with and work with a multitude of frustrated people is not that bad.

I am a huge fan of the DMV and let me tell you why…
I needed my drivers license renewed so I showed up on a friday morning just before it opened. There were already a few people in line at 7:55. I was maybe fifth or sixth in line. The doors opened promptly at 8 and everyone in line within a minute was was given their ticket and told to be seated. My number was called at 8:05… my picture was taken… eye exam… fingerprint scan… paid by debit card… and BAM! out the door with my receipt by 8:15.
You’re Welcome. Go here, go early, go on Friday.

This place is a hit and miss. I’ve been here in various times of days and there have been days that there weren’t enough workers and the lines moved slower. Waiting for my number to pop up on the screen is painful when things aren’t moving fast enough.
Workers are friendly for the most part so thumbs up for that.
I’ve been to DMVs in LA and I can say I prefer the slowness here and the long lines here anytime. Just have to catch them on a good day.

I had to take someone to get a replacement license, so I tried out Gilroy DMV based on all the reviews of a quick and pain free experience. Not true in my case.
I checked the online appointments, and every DMV office in the area was booked up for this week except Gilroy or Hollister. So I choose Gilroy, since it’s closer, even though it’s about an hours drive from me.
You do have a special window when you first walk in for people with appointments, but there still is a considerable wait for your number to be called. The place was jammed full of people, and all the chairs were taken, and more and more people kept coming in filing up the place
They only had three windows open for number calls, so maybe that’s one reason things were moving so slowly, plus it was right between the holidays.
And what’s the deal about the bathrooms being locked? Where do you get the key from? Do you need to stand in a special line for that?
Still, the help here is much nicer then I have experienced at other DMV’s, that is the only reason for the three stars.