Mesa Pediatrics

Love Mesa Peds! This location is quiet & convenient for us! The doctors & staff are great, knowledgable & caring! Bill Gause is our favorite to see– my kids absolutely love him!

This office staff and doctors are great! My kids don’t mind coming here. It is inviting, the doctors and staff are nice, and Dr. Smith and Dr. Kent are great with my boys. They are busy, and a couple times we have been directed to other locations for same day appointments, but we like everyone we have had to see so far.

I love this office. I’m a new mom and have been going to dr Kent. She is awesome and so good with my son. I have had to see a couple other physicians for last minute appointments and they both were awesome (I can’t remember their names). The nurse staff is also very warm and friendly. I never wait more than 10mins to be seen which is great. When I first started going my son wasn’t covered under insurance and I had to pay everything out of pocket. They really worked with me so that I could afford it and made me feel comfortable about my modified vaccine schedule for my son. (I was worried I would feel judged or pressured to get them all)
I will continue to use this office and definitely recommend to new moms!

Dr. Kent is so calm and kind and I always know that she will take great care of my son when we come in. My son gets so nervous having to go to the doctor or talk to strangers, but even he was won over by Dr. Kent and told me how nice she was and how every other doctor he has seen was just «blah» (his words).

After a horrendous experience with Healing Hearts Peds after our son’s birth, we switched to Chandler Mesa Peds and more recently, the Gilbert location. We loved Dr. Haley at the Chandler location and are impressed with Dr. Wallace at the Gilbert location. The med assistants taking vitals at the Gilbert location are phenomenal… patient, gentle and interactive with our toddler. I feel as though our questions are thoroughly answered and that the doctors explore all options with medications. We never felt pressured or judged when we requested an alternate schedule for vaccines, either.
The wait at the Chandler location was always non-​existent with the Gilbert location pretty short as well. The staff is very good at calling back with lab results, providing courtesy calls for upcoming appointments and even call ASAP if you forget/​lose an item in the exam room. Highly recommend this practice!

Our family loves Mess Pediatrics! We have been taking our son their for about a year and a half now. Every doctor and nurse practitioner we have seen has been super friendly and caring for our son!

I have been taking my older daughter in to Mesa pediatrics since she was born so we have been with the practice for 7 years now. In general, we have been happy with its service. I agree with another reviewer’s comment about dr. Valenzuela; she is fantastic — always warm and welcoming, patient and genuinely care about your children.
However, I just took my younger daughter in today for her 2 year check up and met with Dr. Nicole Kent. Our positive experience with the practice was pretty much ruined.
Dr Kent was too good to be a children’s doctor. She is too professional but not nearly enough warmth. You thought you might be in a law firm talking about matters unattached, non-​personable to you rather than talking about your precious children. She makes me feel like I was there to waste her time and she has something much better to do. The whole entire check up with her was less than 10 minutes but by the time she rushed out the exam room without saying goodbye, I thought we had taken too much of her time.
I feel bad giving Mesa Pediatrics 3 stars because we really did enjoy the past 7 years, especially the past 2 years with Dr. Valenzuela. I will still recommend the practice but unless they have some stuff change, I would definitely not recommend Dr. Kent for your children. If she is this impatient during a 10 minute well check up, imagine what she ll be like when your children is sick and you are very concerned and some questions to ask? She is too busy for you and your children. You and your children are way too important to be ignored and dismissed by her.

Do yourself a favor and skip Mesa pediatrics. Parents and children both deserve better.
If your child is sick you would be better to take them to an urgent care center than to this practice.

If I could give negative stars to a practice, I would. If you want quality care with doctors who take the time to properly diagnose a child and listen to the parents, go elsewhere.
Dr. Nguyen and Dr. Smith are two of the least competent service providers I have encountered, let alone medical professionals. After being fed up and complaining about Dr. Nguyen, I was told by the billing department that what would I expect would happen if every Dr. who had a patient complain was reprimanded with not being able to bill for the appointment. I responded that they would probably have take some responsibility for their patient care.
To Mesa Peds, taking responsibility for a doctor who is terrible with patients and diagnosis (running extraneous tests and in once case with Dr. Smith prescribing an antibiotic that we had just talked about NOT prescribing) is an unfathomable course of action.

Dr. Valenzuela is the best pediatrician west of the Mississippi. Seriously, if you are looking for a great doctor that is caring, knowledgeable, friendly… look no further.
She was the only doctor to recognize hand foot and mouth disease in my sisters 2 kids, after seeing several different doctors. On her recommendation, we took our New little one to see her right out of the womb.
On his first visit she recognized his stridor and thought he had laryngomalacia… referred us to a pulmonologist (who we love just as much), and sure enough he did.
We have been less than satisfied with all of the other doctors there, which is why the practice gets 4 stars. We won’t see anyone but Dr. Valenzuela moving forward, but she would get 10 stars if this was an individual review.

My boys have both been coming to Mesa Pediatrics since they were born. I have always been happy with the care they have provided. I adore our most recent Doc the most. Dr. Valenzuela is amazing. She is very thorough and great with my boys. She is funny and very intelligent. She asks great questions and follows up with previous issues without me mentioning them. She explains important issues with comfort in a way that my boys understand. She never judges or makes me feel guilty. My youngest son had a concussion from riding a pocket rocket and crashing on his head. Unfortunately he was not wearing a helmet. She explained how important the helmet is and told me that if he isn’t convinced drop an egg on the sidewalk. This egg would represent his brain. She said his big head of hair saved him but he needs to wear a helmet moving forward. If you are not happy with your pediatrician Dr. Valenzuela is an amazing Doc. Give her a try and you won’t regret the decision!

We take both our kids to Mesa Pediatrics. Dr. Wallace is awesome! They are quick to respond to after hours questions and call back within the hour. There is a separate entrance for sick and well visits and separate seating «areas» for both. The office is clean and the staff is friendly.

I wasn’t impressed with the front office staff or Dr. Wallace. I tried really hard to like the front office staff and give Dr. Wallace multiple chances to make me change my mind about her, but that didn’t happen.
I felt the front office staff weren’t on top of their job duties. I also felt that there was a lack of communication between doctors and front office staff.
Dr. Wallace might be a great doctor for patients that don’t have medical conditions/​issues/​ect but she definitely doesn’t do well with patients that do. I felt most of the time I had to ask her to tell me things that I felt she should have been telling me. Some issues my son was having should have told her when I first starting talking about it that he needed to see a specialist.

I have two children ages 3&4 and we have been going to Mesa Peds since they were born. We have seen all the doctors and PA’s in this office and they are all good. We saw Bill Gause when my son was about 6 months and we haven’t seen any of the other docs since. (Except once when he was off and we had to be seen right away) My daughter was born with kidney issues and had many many visits to the office, hospital and eventually surgery. Bill was wonderful thru it all. He would call us after her hospital visits or visits where she had big issues just to check how she AND I were doing. We’ve been in a lot over the last 6 months with my son having odd symptoms and he never sent me away with an «i dont know» answer… he kept looking for answers and found out he had Mono. He is so good about calling me when I have questions or concerns. I love the nurse and I’ve never had issues with the staff either. When my daughter racked up a huge bill from her hospital visits they were very helpful with payment arrangements and never pressured me when I was a little late paying them. I love this Peds office and recommend them to everyone.

Each time we go here they mess up our billing and bill to the wrong insurance even though we’ve been going there for 4 + years. I can’t ever get an appointment on the same day. The front desk staff is not very friendly or helpful (except 1 girl I can’t remember her name). The one doctor I really liked here transferred to another location so now I have no reason to continue attempting to make appointments. They never followup to see how the kids are doing. When my child was in the hospital they never called to see how she was doing. If you like to have your child seen in a cold corporate fashion go here.

I have worked with this group of physicians for 7 years and recently started taking my own son there. Great care, very understanding and supportive.

Love the Drs here… Office is a little bit hit but that is to be expected to some extent… overall very good care of my children. I would highly recommend!

HORRIBLE customer service! After 10 years of my 5 children seeing them and hoping each time they might be more friendly or accommodating, but continuing because we live so close. We are done with you Mesa Pediatrics! We are paying customers with great insurance, you could care less. We are taking our money elsewhere!

Pediatricians do not meet and greet or interview…
I am pregnant with my first child so as most hospitals tell you in all your preparation classes, «Interview Pediatricians.» My OB’s office is in the same center as Mesa Pediatrics so I stopped in to ask some routine questions such as is the office accepting new patients and do they accept my health insurance and do they have access to the hospital I will be delivering at. In addition I also wanted to see about making an appointment to meet /​interview any of their doctors at this location.
According to the gal at the front desk, none of the doctors at this location do interviews or meet and greets. She told me I could view their profiles on their website. That doesn’t really provide a feel for the doctor other than what they can do or have done — doesn’t show the type of bedside manner or even if you will like them. Being in the hospital with a newborn and a first time mom is not the time I would like to find out that I hate my child’s doctor.
I was told I could go to their Tempe location and interview the doctors there but none of the Tempe doctors work at this location. So how does that help me to choose a doctor at the location I was at and she said that it really didn’t.
She did mention that other people have left their pediatricians to go to their office but not being able to meet with them to see why, that isn’t enough for me to choose them as my doctor’s office for my child.
Then she said that I could ask around and see what other people thought of this location but of course they can’t provide a list of people who go to their offices. Why even mention that??? What was the point of that?
I was so frustrated by that conversation.
If you are currently interviewing pediatricians, you can cross this one off of your list of phone calls and drop-​ins since the doctors will not meet with anyone who is not a current patient.
I did ask a few of my friends who do have children about my experience and they did tell me this is unusual or they have not heard of this happening.
So if the doctor that I do wind up taking my child to doesn’t work out, I’ll interview with other pediatricians before I even think about taking my child here.

After a not so comfortable experience at a pediatrician’s office, I decided to switch doctor’s. I researched and read many reviews and was lead over and over to Mesa Pediatrics. I was instantly comfortable and loved our nurse Chrissy! She was very attentive and loving to my son. Our doctor, Dr. Jennifer Wallace was very sweet and answered all of our questions without making us feel rushed. I am definitely comfortable here and happy I made the switch.