Journeys

Absolute worst customer service of any Journey’s locations I’ve ever been, and being a converse family, we’ve been to our fair share of Journey stores. I have been 2xs: today’s trip (journey #2) will be our last. We were kind of hoping the first horrible experience at this journeys was a fluke, due to back to school and the 4 teenagers getting a busy rush, as several customers walked in shortly after U.S., but sadly it was not. What’s even worse, the two girls in there today were not part of the first group of mismanaged misfits.
Which is really disappointing since I love the San Tan Village and go there first for all my shopping needs. However; I refuse to NOT shop at a store I love due to lack of training, poor customer service, and overall dissatisfing experience at one location, and will now go out of my way to get the quality service and experience happiness! (Superstition Springs mall’s journey is the BEST!)

«Jeremy» at this location is so incredibly kind and patient and helpful and… according to my grandson… «cool!!!» … that I feel very fortunate that he was the one to help us in the store today when my grandson picked out a new pair of Converse sneakers!!!