Emergency Service Pro

We are in a rental and while on vacation a pipe burst in our 8year old son’s room. 1^st to respond is a plumber who had to cut the wall open to fix leak. The room smelled so bad of wet carpet. A man named Chris arrived on 3÷18÷15, he seemed very nice and there seemed to be no problem. He left and said he would return the same week to start work. Another person arrived the following day to asses water damage. She leaves and says someone will be in contact. No contact for a few days, then finally I get a call saying he will be at my house on 3÷23÷15. We have a very large wooden bunk bed in that room, we moved it out of the way according to the damage assessment we were given. Chris shows up, on time, and tells me that it will be fine. I tell him very clearly that I did not want them to move the bed and that if it was needed my husband and I would do so. We did not want them to twist frame as it is an older bed. I was very clear about this. I had to take my daughter to the doctor so I left them to do their job. I come home and they had moved the bed. I asked him if he understood my very clear instructions and he said he did. He then continues on about having professional movers showing up to move it and that it was only a couple feet and it was not a big deal. I’m sorry, but if I told you SPECIFICALLY not to do something, you need to listen. He should have at least called. The holes in my kid’s room are in the corner and measure 3ft tall. One side is 4ft wide and the other is 5ft wide, exposing bathroom pipes. They also cut out the wet carpet and padding and put fans on it to dry. He leaves and I don’t hear from him for 2 days. When I do hear back it is him telling me he is going to send one of his guys to pick up the fans after 3pm. Not a problem, I have a 2 year old as well and she will be up by 3. This guy shows up at 2pm while my daughter is asleep and is CRAZY LOUD!!! Not to mention a whole hour early without notice. He leaves and this is when contact was severed. Every time I call Chris, he sends me to voice mail. At this point I am calling every 4 hours. OVER A WEEK GOES BY WITH THIS HUGE HOLE IN MY SON“S ROOM AND NO ONE WILL RESPOND!!!
I get a call back finally and it is from a new guy Ryan Jarvis. It is Friday afternoon 4÷3÷15. He tells me that he has been reassigned to my case. By the way this all started on Saturday March 14^th. Ryan tells me they are still waiting on approvals and can’t do anything until possibly Monday. Monday morning Ryan tells me that a drywall guy can be at my home between 4:30 — 5:30pm. He also said that we should have everything done by Wednesday. I told him Thursday was off limits, because we were going to court to adopt that day and I want my house back.
So the drywall guy calls me to confirm and just wanted to touch base on the size of this job. Ryan told him it was a small patch work job. We both agreed that 9feet wide by 3feet tall of drywall was NOT small patchwork. Because he was told it was a small job, he did not bring his standard work truck with all of his large job matériel. I had a brush he was able to use for the texture on the wall, but because he had to do it manually, it took him 2 hours!
The next day I call Ryan for info on the painters. He gives me a name and a # and tells me to set up something that works for me. The painter asks me if he can come over after 5pm to have me pick a color. I DON’T OWN THIS HOUSE! I didn’t care. He comes and pulls the molding to go have it matched and says he will be back at 10am the following day. Sure enough, he was on time and painted the room very fast and it was done.
I call Ryan and told him it was done and wanted the carpet guys here same day because it is now 4÷8÷15. He, again, gives me a name and # and tells me to arrange something. I call and this man tells me he is booked out through the week and next week too. I call Ryan back and tell him this is unacceptable and that he must have more than 1 contractor. He told me he was going to have all of this done by Wednesday, so he must have already spoken to a contractor about this job right? NOPE! He gives me another name and # and this man Talon says he is unable to come Wednesday but can come Thursday/​ADOPTION DAY, between 1−2pm. I told him that he would need to be on time and he said it wouldn’t be a problem and the job would take 1 hour. I had plans, obviously, for our family that day. But my son really wants his room back. Come 1pm no one is here. Talon calls and tells me that his guys had a problem and can’t get there until 4pm. MY DAY HAS NOW BEEN SHOT… They show up and get the job done fast.
My son’s room was under construction for 27 days. It was a total of 4 hours of labor done. This company has no concept of time and I highly recommend finding a different company.