Service King – Express Autobody

These guys were great! Hopefully I never see them again because if I do it means my car is damaged but if it is, I will certainly go here to get it fixed! I had had my 2016 Jeep for TEN DAYS when I got hit by a rock on i35 which caused several dents and chips in the hood as well as a chipped windshield.
My Liberty Mutual rep told me about this place and as it was just up the road I decided to go here. Sawyer, my rep, was great and talked me through the process. I was disappointed at how long I had to wait to get my car fixed (almost a month) but I guess that’s because they’re so busy because they’re the best around.
My car came back looking as good as new, they even put on my license plates for me which they didn’t have to do. My only complaint is how long it took — I was without my car for almost 2 weeks in the end (when I had been told it would only be a few days) but I was happy to wait to ensure the job was done properly.

Service king… More like service emperor! I had to go there multiple times in a short period of time, due to other people being their normal idiot selves. Every time I went there I was satisfied with the service, quality, and timing. The guys over there are top notch! I want to give a special shot out to Thomas and David! Keep up the good work guys! I will always put in a good word for you! Thanks again!

After my car was rear-​ended, I asked on our neighborhood Facebook page for a recommendation for where to take it. Several people recommended Service King. They are almost overly communicative ;) Text messages, emails and phone calls. Richard was our lead contact there and he was very easy to work with.
Very courteous, very helpful and responsive. I was out of town for much of the time they had my car, so they worked with my mom who I ‘nominated’ in my place. They were great. The rental car was easy to coordinate through them (and I could leave it right at Service King afterwards when I picked up my car, which was super convenient!).
They explained everything they did, everything they needed, etc. Very pleased, very easy process and I’m relieved especially after the whole experience of the insurance companies etc.

Customer service is dead and Service King is making no effort to change that. I was going to be out of town the morning of my appointment. I asked to leave my car the day before and they said no. Seriously, you don’t have room for one car the night before? B.S. I responded, I’ll have to make another appointment or find another place. The woman on the phone said, that’s fine, and hung up.
Never for me with these people.

They get three stars because my car looks like it did before the wreck. But time wise… Basically took double the time I was quoted for. Really irritating when your car pick up date keeps getting pushed back a few days. I would have been thrilled if they were honest upfront saying it would take FOUR weeks to fix basically ¼ of my car. I can’t even imagine if ½ the car was damaged it probably would take two months… If you guys decide to fix your car here just be prepared to drive a rental for awhile!

David Bennett, Larissa and entire Service King team /​Georgetown location are awesome, they constantly kept me posted on our vehicle thru phone, email and texts they absolutely went above and beyond what was expected for our vehicle repairs. I was very impressed and will pass their information onto our friends and family. 10 stars out of 5 !!! SUPER FANTASTIC this body shop is! Their work was more than EXCELLENT, more than PERFECT. We are very very impressed. This was our first time to use Service King, I appreciated their honestly, their loyalty to us as a customer and their craftmanship with our SUV.

Service King was outstanding. My Nissan was done very quickly and looks truly professional. Ginger was great to work with and kept me updated on the progress. I would have no qualms about going back here again for body work in the future.

Time: The first 2 times were pretty quick. got it back in the same week.
3^rd time was a bit longer, just 2 weeks, but they had a paint company come in… and wanted to make sure, they said… so i did not mind.
note: Service king provides (pays for) my rental from Enterprise, so I had a car to drive the entire time while my car was in the shop. Enterprise would come pick me up at the SK location, and then give me a rental at their near by location.
I was here 3 times, and for all those times their services were amazing!
The first time, I had to get my Lexus RX 350 pearl white bumper fixed due to a small incident. They fixed it great, however, the color was a little off (cream/​light beige color instead of the original pearl white color from Lexus factory) and did not match the rest of the car body. David Bennet was there to inspect the car with when I went back at first, and we both agreed that the paint job needed to be redone. Service King was very professional about redoing it, and truly stood by their guarantee of customer satisfaction.
The 3^rd time was a few months later… after a few months of taking back my car, I noticed the rear bumper color was slowly changing again. The initial cosmetic paint in which i took back the 2^nd time, started to turn into off crème color that has a tint of yellow in it. It was not noticeable to others unless one is carefully examining the car body, or look at the body and bumper comparison for a bit… however, since it was my own car, it bothered me, especially this was a brand new car that I bought in ⁰⁶⁄₁₃.
I hate to be that picky customer who goes back all the time, and I don’t want to go back because it is a hassle to have to take the car in and do the whole repair process again… but that off color really bothered me, and I have followed all the vehicle fresh paint maintenance precautions Service King gave me.
Anyway, I called them, and they were very understanding and had no hesitation or questions and agreed for me to take it back in for a look. The location manager, David Schwartz, inspected the car with me. He agreed that it did look a bit off. He and David Bennet took the time to explain to me that this car paint job is a bit different. The car is pearl white, and thus has 3 layers of paint, and they have to custom mix it and cannot order the color from Lexus factory like I initially thought they would/​did.
This time, they told me that they brought in a paint company to help with this situation. It did take about 2 weeks, which was much longer than before. However, I did not mind as long as we don’t need to do this again… Throughout the process, both David S, David B., and Ginger (another associate there) were all very patient and thorough about explaining the process and progress to me.
The bottom line is, this Service King (Not sure about other locations) are so great when it comes to customer service… they make me feel at ease and comfortable to trust them with my car. Before i left, David S insured me that if I ever felt dissatisfied again, I can feel free to call them back and get it fixed again. I don’t mean they did anything wrong in the first place, it was just that this custom paint is hard to match, and even lexus factory doesn’t have the exact paint for each vehicle… but their service really made this whole process much better… and if let’s say it does fade again or i have other problems with my car, I will definitely utilize their service again.
Thank you very much, your service and patience are greatly appreciated.

This was a big ball of extenuating circumstances. It wasn’t *exactly* their fault but some of it kind of was. In any case, I wasn’t paying for it so I can’t complain that much.
Sooo my dad was giving me his old car, a 2003 Subaru Outback. He drove it here all the way from Alabama to give it to me. We spent an entire Friday before Christmas untangling the mess that is transferring a car title to a new owner living in the state of Texas.
The next day? Dad was driving on Mo-​Pac and tried to back up to change toll lanes. Bang-​o right into a railguard. Perfectly pristine car was damaged on the left rear corner. Poor dad was really, really upset. Mr. Man and I felt like it was a free car who were we to complain about body damage? Dad insisted on paying, using his insurance since he was driving. Works for me!
This body shop was recommended by our regular mechanic, JC Automotive. It’s a bit of a drive, at the exit just north of Ikea, but it our mechanic said they were good that meant they were *good*. So after messing around with Dad’s insurance we brought the car up to Georgetown on Jan 28. Where it stayed for over three weeks.
Like I said it wasn’t *exactly* their fault. The technician that was assigned to our car, while seeming to be a very nice guy, turned out to be a flake. I spoke to him during week 2 and he said he’d ordered a part and when it got there it wasn’t up to his standards. Then two days later I got a call from the manager telling me that tech had been fired, or left, or something so the manager would be our contact from then on.
From what Mr. Man and I can piece together the tech had promised time periods that weren’t realistic and had left a huge mess of all his work at the shop so the manager and remaining techs had to spend about two weeks sorting out what he left behind.
We weren’t in any hurry, we had another car and just having a second car was a novelty to us anyway. But Dad was pretty displeased with how long it took to get this done. I can only imagine how unpleasant some of the other customers were about it since even we were starting to get a little annoyed. A friend of mine had wrecked and had her car repaired in the time we had this car in this shop.
I know in the end it wasn’t really their fault. But, again, it kind of is important to keep track of the bad employees. I know they were just purchased by Service King in the fall and there have probably been some bumps with the transition.
They were really great about keeping in touch though. I would get a text each time the car’s status had changed. They would call every other day. And in the end the car looks perfect. They even fixed a tiny door ding mark that had been there. The quality in the work shows for sure.
No trouble with the billing on our end and I imagine Dad will have an easy time too. If we had to get work done I’d probably take the car there. But I wouldn’t rely on getting it back that quickly.

You can tell by my reviews I am a tough customer with years of auto and aircraft restoration experience so when I say Express Autobody is the best you can bank on it!
I brought my van there to have one rear door repaired, the other aligned and both painted to match. Without using actual numbers the price was less that HALF of the quote from Salazar and the work was precise and flawless. While I was waiting out front for the detail shop to finish a elderly lady with a Camry drove up, the car had a ugly scuff along the lower passenger door and I heard her ask for a price to fix it, she was worried about the cost since it was a hit and run.
The guy said «wait a minute» went inside, came out with rubbing compound, polish and wax… he then spent about 15 minutes on the scuff till it was invisible. She was very happy and relieved, they sent her on her way with the satisfaction of helping someone who was deserving. That is how this shop is.
The icing on the cake is… Their detail shop did a job on my extended cargo van that would put most detail shops to shame! The entire van was buffed with a polisher and spotless inside and out! I am tempted to dent it with a ball peen just so it can go through their detail shop again!
I could go on but you get the message.
They have my business from now on.

Hello!
I just wanted to take a minute and thank Express AutoBody for their GREAT CUSTOMER SERVICE!
I picked up my Mazda 6 today after having my windows tinted and a dent removed.
I have been so impressed with their business!
Here are some things I was impressed by:
#1 Their followup! I had the car damage appraised before Christmas and kept putting it off. It was because of Amanda’s tenacity and her telling me about their payment plan snagged my business.
#2 Their availability and being flexible about getting my car in; calling and getting a quote from a different business for window tinting; scheduling so the work could be done at the same time.
#3 Their staff is so professional yet friendly.
#4 the quality of their work was far better than I expected — and they detailed my car!
They do a great job all around at Express Autobody !

I can not begin to express how impressed I was with this place. To begin with, their customer service is outstanding. They charge a lot less for labor so the cost of my repairs was half of that of Caliber Collision’s estimate. Express Autobody uses environmentally friendly paint and even offered me a tour of their facility. The work was top notch and they cleaned my car so well I was speechless. Hopefully I won’t have to get more work on my car, but if I do I wouldn’t take it anywhere else.

If you are looking for a shop you can trust, check with them. I have worked with a number of collision centers and this one does it right.