Orthocarolina

Even coming for after hours urgent care the doctors and staff were all happy and very detailed. Follow up visit was the same. Very happy with this office!

The first time I went here, I came to the Urgent Care after 530pm. I waited over an hour in the patient room because the after hours doctor was running late. Even though I was «first in line», and was told I would be the first one seen, the Dr went in to see the «second in line» patient first. I was not happy, but what can you do?
Made a 9am appointment for a follow up visit 2 weeks later. I arrived at 9am and sat in the waiting room for an hour. At 10am, I got up and walked out the door. Doctors offices need to stop scheduling so many patients that they get this far behind! I wouldn’t be expected to wait an hour for my hair appointment. I wouldn’t be expected to wait an hour for a restaurant reservation. I wouldn’t be expected to wait an hour for any other appointment. Why has it somehow become acceptable to wait an hour (or even more in many cases) for your Dr appointments? This has to stop!

I had shoulder surgery nearly 5 months ago and I wanted to wait a while before I left my review.
I had some unfortunate circumstances — the pain pump that was placed didn’t work and I had terrible pain the next day and had to have it removed. I underwent physical therapy for 4 – 6 weeks before my MRI was scheduled so that after surgery when I needed PT I ran out of benefits. I am waiting for the new year to begin so I can start back with PT since I still have limited range of motion.
I had heard only good things from other patients before my surgery but looking back I wonder about my decisions. It seemed the decision for surgery was given to me and they wanted to know right then if I was ready to schedule. Little information was given to me at the time and that didn’t satisfy me. I like to think long and hard about decisions that concern me and when I called back to request additional information it was as if I was being aggravating.
Looking back I wonder if I would have made the same decisions. I hope I continue to progress because I don’t ever want to go through that again!