AMC Firewheel 18

This movie theater is in a great location and appears to have current films playing, rotating frequently to accommodate new ones. They are great at upselling the frequent user plan «stubs», so much so that I ended up giving in and making the purchase. The concession is reasonable as reasonable as concession stands go. Some of the seats are stained and gross, which for me is a test to my #germaphobe status. But besides the stains, its fairly clean. The teenage workers behind the counters seem to be a little clueless, but with patience, they come through.

Extremely dirty and gross … the staff is completely clueless … very sad that this is an amc …
Literally 10 employees kept passing this mess and left it alone.. I had to take pictures of some of it just to show how bad it was and I couldn’t believe it
I’m sure this place is ok and everything but come on … clean up your act amc !!!

December 25, 2015
To Whom it May Concern:
Christmas Day. A family tradition of ours is to come to the movies. The new Star Wars was our movie of choice at AMC Fire Wheel in Garland, Texas. All the more reason to be tidier in presentation knowing people come to the movies on Christmas. This theater — Firewheel, was HORRENDOUS. This is the nicest adjective I can use. Standing in line at concessions is a given but the disgusting floor and serving counters seeming to have been neglected for hours was a shock to the senses. I personally got some napkins and moved the spilled popcorn, straws, receipts from (the mess of previous customers to the side) where we were standing. When we asked the register guy to clear the area before we placed our order, he looked at us like we had spiders coming out of our noses. He did not apologize for the filth or attempt to clear it. I looked down the line and saw that ALL of the register/​serving areas were in the same situation. Really? You come in and pay $ 8 for a popcorn, $ 5 for a beverage — wouldn’t you think for that price a bit of caring and concern would come with those high prices? Outrageous. The kitchen floor, oh dear, that kitchen floor looked like it had not been swept since the night before. (I took photos). The employees were rude, lax, non-​caring, leaning on the counter like they had been on their feet for two shifts, no courtesy, eye rolls and barely filling the popcorn bags. We did not come to pay for air.
We asked to speak with the Manager to which the register dude pointed and said — «He’s over there.» Well, go get him for us. Deep sigh — then, «Hey they wanna talk with you» followed by an eye roll. The Manager on duty was too busy serving giggly girls customers, and did not want to talk with us at the counter or off to the side so we talked with him, holding up the line to which we apologized to the patrons behind us. Please explain to me how you cannot take a few minutes to make this area presentable and how can you have registers run out of change and not even attempt to get coins for the registers? The person in front of us was told «I don’t have any change». and your employee closed the register and just stood there waiting for this person to move along, which she did. (That should have been our clue to step out of line) We are owed $ 2.38 and your person helping us did not attempt to get change or to give us back the bills that were owed to us. (Was he going to keep it and/​or have his register be off balance?) When he finally asked the Manager to get change for him — the response was for him to leave his register, go to Sheila’s or Robin’s register to get them to get change. I politely confronted this decision as the Manager should have gone to get change for his customers — which he eventually did with eye rolls in our direction. This Manager, instead of making sure HIS concession lines were in good order looked bored and could have cared less how we felt or even look around to see the disgrace of his theater concession area. The candy section was denuded — many people were complaining about the lack of candy available and the smell of burning popcorn permeated our theater (#1) which further added to an uncomfortable movie experience. If you wanted straws you had to pick through them due to other peoples’ messes left on the few straws there as well as picking through the mess on the counter tops. Coke tops, straws, sticky buttons on the self serve soda machines. We were not the only customers skipping around the trash on the floor. I have never seen such a filthy movie theater and hope to never see again. If a Health Inspector had come for a look, I guarantee this theater would have been shut down.
I am politely requesting a full refund on concessions (two Icees’, three medium popcorn, one large beverage, four evening tickets — a total of $ 81.00.
This was quite embarrassing for our out of town guests from Seattle to see Star Wars in such a disgusting theater. I fully understand it was a prime time for heading to the movies, we knew that going in. But the shock of this place…
I may be reached for further discussion at (gave them my info).
I am also sending this letter to AMC Headquarters and City of Garland Health Services in hopes future clients will never be subjected to this level of neglect.

The theatre has always been clean when I have been there! The lines at the concession stand are usually pretty slow but if you go when it’s off-​hours, they are good. Bathrooms are always clean which is a plus!

I decided to see Black Mass today and returned to AMC Firewheel after a long time away (I live closer to Alamo and went out to Firewheel to meet mother). We sat in Theater 10 and almost immediately I noticed a crackling noise coming from the front left of theater (from where you are sitting). Around an hour in I was getting fairly annoyed so I informed the Manager and what seemed to be the Asst Manager. They followed me back in, stood at entrance on far right barely in theater and walked out. The sound persisted through the rest of the movie and when I went back to them after they replied with blank looks that «They didn’t hear it.» I’m not surprised they stood in a completely different part of the theater, were barely in the theater, and left in just a few seconds. No offer of passes or apologies made.
This theater is the worst. At least at Alamo they are all about the movie experience and would never just blow off a customer for this.

For those who want to get a drink, there’s a bar in the theater, also nice restaurants around the theater. The only issue I have is that this place is flooded with middle school and high school kids in the weekends so I avoid going then. But that’s not the theaters fault, they still do a good job keeping the place looking nice.

Packing is pretty decent and THEY HAVE A FULL BAR ! lots of restraunts near by if you don’t wanna eat concession food and the theatre is always clean. We had three of us seeing a movie and when we got into the theatre there were no seats all together. The manager refunded us our food and tickets. I was impressed that they were quick to help us out.

I’m secretly a snob about where I watch movies nowadays. iPic and Look have really changed me as a movie goer. I watched Mission Impossible #18 or something. #Maverick The theater was not busy when I went and the lines were fast. Although I snucked in I paid for my popcorn and drink. It was fresh and totally worth it. AMC Firewheel is the only local theater worth going too.

They have a bar. Like a full on bar. They also have food, organized catacombs of theaters, and pump your own butter stands. I said it. Pump your own butter. Can it get any better? Oh yea, they have comfy seating and as an added bonus, their floors are not sticky!

The person in the pay booth person charged me 8.00 price instead of 6.00 matinée price. Then she argued with me that its the price for Fathers day. Go to Studio Movie Grill instead on Groupon. FRIENDLIER service and prices are cheaper, summertime $ 5.00 anytime.

+1 for a bar
+1 for wide open parking spaces
+1 never seems to get crowded despite coming to see Avengers AOU on opening weekend.
comfy seats. Working ticket machines (better than North Park broken machines).
+1 clean theater
I don’t really like firewheel mall, but I do like the theater

Me and my kids like this theater. Good fun now a bar. And any employees will help u. lines move quick. Food is good. Bathrooms could be a lil cleaner.

nearby and easy to get to. i can be shopping and choose to grab a showing if i want to and a meal! it’s really great to be able to park and really spend the day at the mall and do so much. the cashiers are nice-​mostly teenagers and I like how they employ everyone from retirees to those with limited abilities. also, the app for the stubs makes it so i can get points and use them later towards popcorn or movie tickets later! =)

This is an awesome movie theater. I have been here multiple times and have loved every moment. Great theater seats, awesome drink dispensers, and great customer service. It can get busy sometimes but if you’re over 21 then just grab a drink and chill out! I love this location

We were at this location about two weeks ago. It was absolutely gross. Bathrooms were filthy as was the snack area. Floors were also dirty. Seems like it was lacking adult supervision. Butter machines on both sides were empty. Too bad as this was a pretty nice place. Let’s hope it was just a one off day.

This review will not be long. This is my go to movie theater. I usually go here when I want to watch a movie. They have IMAX and most especially they have beer. Now, it’s not the biggest AMC Theater in the Dallas area. It may look big on the outside, but the auditoriums are kind of small (seating capacity). I will admit that when a really huge movie is released in IMAX, I will go to a larger AMC that has a larger IMAX auditorium just so that I can get a good seat. But overall as mentioned this is my «default» movie theater to go to.

I pulled into the parking lot toady and almost left as it seemed there was no one around. Parked and went to the ticket count (on the outside) and there was just one clerk for several windows. Purchased my ticket and went inside only one person in the lobby. It was 12:30NOON. Guess people in that area don’t go to the movies at that hour. Stooped at the snack counter and found that popcorn and coke was going to cost me just under $ 20. Opted for the chicken fingers and french fried which were only $ 17.99 with a $ 5 discount today. What a deal. They were actually very good and the fries were curly and crispy. While going to the movies in this day and time usually requires that you take along a couple of credit cards, we saw FURY and had a snack for less than $ 32. Was FURY worth it? Probably not, as it will more than like be out on Red Box soon. On the other hand I made a small contribution to Brad’s and Angelina’s wedding. Now that should be worth something.

I love how convenient this theater is. It’s easy to get in and out of and the concept of dinner and a movie in the area — makes it so much nicer!
The theater is clean, the staff is friendly and the lines for food go quicker than you might think! I had an incident once where during a movie — there was a family who had a child that kept crying. The staff politely asked her to leave and after about 15 minutes of drama, they escorted her out. Granted — we missed part of our movie, but the staff kindly offered to make good on the interruption and allotted us 1 free movie ticket each.
I really appreciated how well the handled the situation and certainly made note to make good on the experience for everyone else without the paying guest to take action first.

This is my local theater. I used to really like it. But it has declined and is now a DUMP. Evidently they have new management or old management that is taking their job for granted. I will avoid this location.

This is definitely one of my favorite theaters. It is always clean, and I never have to worry about annoying kids or people playing on their cell phones during a movie. It gets crowded when a blockbuster comes out but that’s to be expected so we usually show up early since we like seats right in the middle.
Of course it’s expensive but it’s no more then any other theater. We have an amc stubs card which costs $ 12/​yr but it’s worth it if you frequent the movies as much as I do (way too much). I’ve earned so much money I’ve bought movie tickets, and drinks, and it saves you the fees when buying tickets online.
I am so sad I will be moving away so this won’t be my primary theater any more but I will return when studio movie grill gets old or I just want the movie without the meal.