T-Mobile

Went to this store today at around 3 and was helped out by Martin. He answered all my questions about switching from Sprint thoroughly. Even though it was busy, he took his time and went step by step with me as to what I would need and what steps needed to be taken for me to switch over. ¹⁰⁄₁₀ would definitely recommend this store. The whole staff welcomed me when I walked in and they’re super knowledgable and friendly. Best T-​Mobile I’ve visited!!!

Don’t come here. Bad service, incredibly long wait and yet the workers took all the time in world to chat, gave wrong information that led to fees. Go to Crenshaw/​Torrance one instead.

CUSTOMER SERVICE ISSUES!
The experience switching to T-​Mobile at this store has been horrible. I was signed up in store for the wrong plan. It was supposed to be a family plan and they signed me up for 3 individual plans. When I received my bill is was over 300 dollars which I had to pay. Then I got the plan switched to the right plan over the phone by actually calling t-​mobile. A month later when I got my final bill from ATT and submitted for reimbursement on my devices, I was denied. I found out that I had been signed up for the wrong promotion and that I am receiving credits ($ 15 a month) to my bill and will not get the device payoff I had expected and wanted. So now I am coming out of pocket 1400.00 dollars for my phones to ATT that I traded in due to an error on the sales associates side. I went in and talked to the manager and he said there isn’t really anything he could do and had me call t-​mobile solutions dept. Had I known this was going to happen I would not have switched. When I called t-​mobile to it get it resolved, it was to late because it had been more than 14 days. it has just cost me about 1600.00 dollars to switch to T-​mobile because of the miscommunication with the associate. In the long run I am saving money, so it’s not all bad, but the fact that the associate didn’t listen to me and completely messed up causing me to have to pay out all this money sucks. T-​mobile itself as a service has been great, and the customer service over the phone with t-​mobile has been great, just not at this store.
LONG STORY SHORT, T-​MOBILE IS GREAT, BUT DO NOT GO TO THIS STORE.

Walked in yesterday to get service, I was greeted enthusiastically bu the whole staff. MARTIN was very helpful he made everything fast & easy. I left knowing what exactly what I was taking home, highly recommended this location Martin & the rest on the staff made my time there a great experience, thank you guys

Went to store Saturday morning when they opened. Greeted by Christy. Made our purchase very easy and fast. Explained everything to us before we left. They greet and acknowledge every customer that walks in. Thanks Christy for taking care of us.

Jerry and Cue were awesome! I highly recommend this store and staff! These guys were very knowledgeable and friendly! Excellent customer service! #1 choice!

I would give this place 0 stars if I could! I have been here twice both times the girl that has helped me has been super rude! They flat out tell me we are not a corporate store so you have to go to a different store and never even try to sell me anything. I almost feel sorry for the owner of this place I don’t know how he makes money with these so called sales associates but then I he hired them so good luck with business! I will never be back and I sure as shit will not purchase anything here!

The customer service needs drastic improvements. How can a customer ready to purchase have to wait so long that they can write a review on Unilocal.
2 employees helping 2 customers while 3 people wait. It’s 7:00.
I get faster customer service when I call in. What’s the point of having a walk in store that takes longer than over the phone service ?
I don’t know if all stores are run like this but this is what I would expect from the dmv
I wonder if we can eat dinner before 8 pm ?
They did help me 25 mins later.
Of course they did not carry the iPhone 6 in stock at that store.
The store is useless. Now I have to go to the one on Crenshaw.

I recently purchased a new phone at this location at first I was unsure of switching carriers and had many questions, the young man Edgardo helped me a lot with my purchase I’m very happy with my service and my new phone.

I went to the store a in March because I wanted to change from my galaxy note4 to an iPhone 6 plus. There were no customers in the store the day I went and there were 2 employees available. I started asking my questions and the guy helping me basically told me no to everything essentially crushing my dreams. He told me that I couldn’t role over any app subscriptions, I would lose my contacts and photos because you can’t transfer things from android to iPhone and that the iPhone would be very hard to use… He told me a few other things as well… Including that T-​Mobile stores don’t carry the 64gb iphones on the 16gb. I left the store feeling defeated and sad, and without a new phone.
This month my fiancé decided we should get iPhones together since we were combining our two plans into one. I told him great but that I didn’t want to go to the Gardena T-​Mobile store because I was still angry about what the guy told me. We went to the Hawthorne store… They carried the phone in 64gb in all colors, helped transfer my contacts and photos, were very friendly and helpful, and helped me figure out that the app subscriptions I have do transfer to iPhone.
The lesson here… Avoid the Gardena T-​Mobile store.