Sprint Store

Mr. Ricardo Rico is a very rude individual with no home training at all. I wasted my time coming to this location. The Harbor City location on Sepulveda & Vermont jhas outstanding customer service

My mom went to get a new account from Sprint. Her English is pretty poor, and Rudy was patient with her and helped her sign up her new account. He went above and beyond and even helped my mom download the apps she likes to us and set all her preferences. He even called me to make sure my mom was getting what she wanted. Thank you SO MUCH Rudy!!! I can’t express how awesome and thankful I am!

I went into the store to upgrade a cell phone and I had a great experience with Marcos C. This is not my regular Sprint store that I go to I just happen to be in in the area saw the store and went in. From the moment I walked in he greeted us and was very knowledgeable and helpful until the moment I left. I know most people will post a bad experience but I feel that if someone does a great job they should be recognized for it. Thanks again Marcos C.

Where to start all staff at this location say they are managers 2 dont trust Tyrone he’s shady and a liar hell lie to you and tell you you have great credit so you get 3 free acceories and insist on yoi signing so he gets his commsion every monthly bill you get charged for the accesories he will forge your signature as well he messaged my wifes sister to her cell phone outside of work to get her to go and sign something my wife never went untill she had to go in to pay her bill he then tells her oh its ok my boss said it was ok yeah no boss can approve something that has to be signed not to he a scumbag dirty sales man you best belive i made a corparate complaint about this clown

I go here all the time to pay my bill and yesterday decided I’d finally make the switch to an iPhone.
Ty was very knowledgeable regarding plans and pricing, he even threw a case into the deal. Regardless if you’re in the area come this store for all of your Sprint related needs

Make an appointment and I arrived 5 minutes early. At my appointment time I was assisted by Rudy. Great customer service and a nice young man. I have been a Sprint customer for 12 years and this was my best experience upgrading a phone. Was done in approximately 30 minutes. Tip… make an appointment less stress and headache. Thanks Rudy!

omg!!! this is the best sprint store i have ever been to. great, awesome customer service by store manager robert, and employee marc carrillo and elle. very proffessional employees they know what they are talking about. & they know their job :-) i will definitely reccomend this location they will take the time, patience to review and explain yor plan. give you all the help you need. awesome team. awesome service. i will definitely return to this location and will definitely reccomend to all my friends and family. love this location. thank you guys for making your customer supper happy. they deserve more than 10 stars. :-) thank you guys.

Thank God I didn’t listen to these negative reviews!!! I went in today at lunch and right away was greeted with a friendly «Hello Welcome to Sprint» After explaining my situation I was directed to Rico, one of the sales agents, and he couldn’t have been more helpful! He was polite, informing me of every step he was doing and after all was done he helped me get a plan that was practically half of of my old plan. I cannot stress how very happy I was with today’s service and with Rico. Everyone in that store was helpful and friendly!

Terrible customer service! I downloaded this app ON A LOW BATTERY just to give this review. I usually don’t give reviews just because I’ve worked in customer service for a long time and know how difficult it can be at times to provide excellent service all the time. With that being said, I come here all the time because of how close it is to where I live but not once have I had a pleasant memorable experience. Every visit there’s a new problem. For instance Today I witnessed an employee cut up boxes and pop bubble wrap for ten minutes. Then when I approached him and asked for assistance he said he wasn’t «setup» to help me. Side note I just wanted to pay my phone bill. I then sat another ten minutes and watched him continue to pop bubble wrap. I began to download Unilocal and sign in «I think he noticed» because It was almost immediately followed up by I can assist you now… –_​– This was the same guy who was not «setup» to assist me twenty minutes ago and now all of a sudden he can. I gave him my information and gave him money. He then told me he didn’t have change for my transaction. My bill was $ 72 I gave him $ 100. He didn’t have 28 dollars in his till or in any other till at 1 in the afternoon on a Friday with three customers in the store! I was then instructed to go three stores down to another store to get change. I went waited another tens minutes to do that. Came back to the sprint store and paid at the self help kiosk. It took me all of three minutes to finish. The same time it would have taken if I was assisted properly. I know it may seem like I’m picky but imagine your grandmother going through this process. Sprint is a great company but they would do a lot better if they took their time in the hiring process. Please avoid this store at all cost and if you do end up coming here don’t expect a lot. Hopefully the owners will see this and properly train their staff in customer service. If not I’m sure within the next few years there will be more kiosks in a store then actual employees.

Great staff, took his time to go over all of our plan options and cared more about giving us the best deal rather than just up-​selling us.

Slow and not very helpful. Nothing in stock. Staff will help friends while helping you even though you were waiting around for 30 minutes to be helped.

Workers were jerks! Don’t come here! They were smart asses about their plans. When we asked questions they were short and rude. There were no other customers in the store the workers (3 of them) were just standing around, one was on his phone the whole time and they had this vibe like they had something better to do. They weren’t helpful at all and what they said made no sense. Don’t come to this store!!!

They DONT stay open til 7pm on Sunday like they say. Just so u all know they close at 6pm on Sunday

Ok I have payed my bill and researched phones as well as plans here. Staff are super friendly and knowledgable. Store is clean parking is easy. Prior to getting I phones we had droids with battery issues sprint went out of the way to help at no cost thank you and I never got the hard sell. BTW if you are just paying a bill use *2 or the self serve kiosk to the left of the entry

I went into the store September 3, 2013 It was overall a great experience. I got greeted by James as soon as I walked in and asked if I had an appointment (I did have an appointment), My name was put onto a screen and got called about 5 min. later. I was asked what was wrong with my phone by Juan the I. T, he took a look at my phone, he knew exactly what was wrong with it and gave me some options I would be able to do.

I cracked my screen probably a week after buying my phone and I paid for insurance, that said it would cover me for any damages I went in trying to get it fixed via my insurance and turns out it would be 200 with insurance to basically buy a new phone when all my phone needed was a screen repair and turns out I can’t even get it repaired there I had to go to manhattan beach… also when I opened my account I mentioned to the rude sales rep which kept interrupting me and trying to sell me stuff even when I firmly said I only wanted a phone, that I had an old iPhone 4 at home and he was like perfect bring it in and we’ll give you 80 dollars for it so I take it in the same day an they said they would give me around 15 bucks for it… needless to say I left very disappointed with a cracked screen and my old iPhone (I’m sure ill get more elsewhere for it) so I’m just gonna go get my screen fixed for 60 bucks at another locations… I really really loathe sprint and all of their moronic, unprofessional employees