Healthpointe

So our lawyer referred us to come here after my fiancée motorcycle accident. This has nothing to do with the office manager or the front office staff. They did try to have the doctor fill out my FMLA document, however the doctor refused to do so. He had his post discharge assessment, xrays, referral to neuro surgeon, prescription medication, and medical records from the hospital sent to this doctor yet he won’t sign our FMLA paper. He was too lazy to fill it out so he wanted the neuro surgeon to sign our document who don’t have his medical records from his accident yet.
I’m not requesting for time off or to be compensated in anyway from FMLA. My employer just wants documentation to work with my schedule while he goes through treatment. My fiancée is in a wheelchair and its unethical for you to not sign a piece of paper for my employer to work with my schedule 3 times a week to take him to therapy. He’s still under your care for his injuries! Stop trying to give us the runaround! We will be requesting to change facility with our lawyer first thing in the morning.
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So we went to the another Healthpointe and it was completed same day. La Mirada staff is awesome. I rather make the drive there.

I’ve been a patient at Healthpointe Garden Grove for over a year. I came here to be treated for ortho injuries resulting from a cat accident I was in. I’ve been here multiple times during this past year. I have received some odd the best treatment from Dr Chuang. He is very easy to talk to and very attentive to your needs related to your injury. His nurses/​assistants (Michelle and Jason) are very professional and very sympathetic to your injuries. John B and Mercedes were also very helpful and friendly during my visits. The referrals they gave me for follow up treatments were quick and fairly close to my residence. The private parking lot at this hospital is very convenient. The front desk staff are all helpful and polite. I would recommend this hospital to anyone with an orthopedic related injury.

I have been to anahiem and garden grove office and am treating with Dr zenia cortes who is a god send. Both managers at these offices helped me get set up for surgery asap due to the fact I was being tough guy and walked around 2 weeks with a ruptured achilles. I would recommend anybody who is in a surgical situation and wants to have faith that there Dr is putting 100 percent in them to go to Dr cortes. Staff In both places are nice and knowledgeable. I as well do physical therapy in garden grove and personally love the no pain no gain attitude they have.

Dr Chuang, his assistant Phat and the entire physical therapy staff are amazing! Very knowledgeable and helpful. I wouldn’t be anywhere near where I am with my range of motion and pain levels if it weren’t for them! I highly recommend this facility if anyone is in need of physical therapy or an outstanding orthopedic specialist.

Never had a bad experience here all the staff, from the front desk to the back in therapy everyone always very friendly & helpful.
Dr Cortes is great she takes her time to listen never rushes always trying to find the best way to treat my situation. Therapy as well great experience with my therapist, nurses as well all great nothing negative to say… thanks everyone at HEALTHPOINTE

Friendly employees and didn’t have to wait too long! I was so scared to take my TB test, but the administrator was super nice and calming! Thanks!

I have enjoyed going to therapy and doctor visits at this location. Mercedes and John are both very welcoming and helpful. The whole team is awesome. Aside from trying to work around my work schedule and theirs it has been all great experiences. They understand what I need and tend to my painful needs with great exercises that help aleviate my pain. Thank you all for such a pleasant visit.

I just don’t get these negative reviews. I too was sent by my employer. Thank goodness this is where my company sends us. The young ladies who work the front office are always very busy but always take time to say good morning or good afternoon. As I wait and yes I have to wait my turn. I hear how they communicate with other people. People are so rude to them. Amber and Mercedes thank you for keeping your cool with these people who think only they matter. Jason, John and Dr. CHENG you have helped me through these difficult time and my recovery.

I wish I could give no stars because this place is a nightmare. I was forced to go here for workmans comp and my first visit was after hours because that’s when I got injured. The equipment looks like it’s from the 1970’s and they picked it up at a medical goodwill. I have a back injury and other than an x-​ray my evaluation was the doc brushing over my shirt and asking if I wanted a shot of something but since he couldn’t speak good English I had to have him repeat it 3 or 4 times so I knew what he was saying. He tried to fit a low back brace on me when my pain is mid back between the scapulas and sent me on my way with basic meds. I had to come back to see an ortho today hoping for a better encounter and got the exact evaluation of brushing over my shirt and writing that I need therapy. I had to push for another x-​ray and MRI because my pain has gotten no better for over a week and that seemed to be too much to ask an orthopedic to do. On top of that as I’m walking through the office I hear him and two others saying I’m just trying to get out of work, then a kid behind the counter followed that with Oh and it happens to be labor day weekend. I told him that was unprofessional and he laughed at me. I walked out and will be seeking a lawyer and I hope anyone reading this who has a choice finds another urgent care because this one should be shut down.

Super great staff. Night employees are awesome and friendly. The convenience of it being open 24 hrs is awesome… I go after work at night and the staff is helpful. Ask for Ceaser .he is the man. Very knowledgable, helpful and friendly. these are the main reasons I return .I recommend this clinic to everyone.

Arrived, signed in, and was taken in pretty quickly. John was taking care of me and was a cool very down to earth guy as well as being informative. I left my ID there and he was nice enough to call me right away to come back.

Came here to do a routine UA for work. Cesar was the med tech that help me get things set up. He was very nice and his professionalism was second to none. Would definitely recommend to all my friends and family. Great job Healthpointe team!!!

Some of these negative comments do not reflect how this clinic runs. They are 24 hours but for work related injuries. When i called the nurse was very nice and explained this to me. I came here for my pre-​employment physical. I was in and out within 30 mins. The front office is friendly and the back office are full of great people. I felt very welcomed. Keep up the good work people!

I have been going to this office since last year and every time i have attended the staff is very courteous Very Organized, friendly and neat. The girls in the front office are lovely, they always pay attention to who is coming in and out of the office and the boys in the back office are very friendly as well. I have met 2 doctors in the office and they are also friendly and they really take the time to answer any questions or concerns you may have. I would definitely recommend this place to anyone looking for a good office with a great atmosphere.

No Longer open 24 hours, per the guy who answered the phone at 10pm. only until 5:30

Worst doctors clinic ever! Is there a worse then 1 star please! The nurse was beyond stupid. We called ahead an hour before we got there. Said would be waiting for us! And we still waited 30 minutes for the doctor to even get to the site! When I asked they said they don’t call the doctor to come till you are here! Wtf tell me that over the phone! He was losing lots of blood. Damn if it had been his neck it would of killed him. Then the woman doctor had the nerve to tell me to leave the room while she checked my fiancé finger for stiches! Saying very rudely as she sat down. You have to leave now. I don’t allow friends in with loved ones! I am his fiancé. Really I can’t be in the room for stiches! This is no where close to a real doctors office. It’s a hole in the wall down a creepy street next to a damn bar! It says 24 hour doctors yet it’s all blacked out. Every light was off. I felt like I was in the hell clinic. Every thing was old technology, the blood pressure monitor didn’t even work! Dust and trash everywhere. They kept asking at least 30 times do you have a tetanus shot? He better after stepping foot in there! The dang doctor didn’t even do anything but clean it out and put a bandage on it! Yeah I’m having another doctor look at this. And they want us to come back for a check up tomorrow! Haha not likely. Being a doctor is not for everyone and definitely not for this place.

One star for the nice Asian guy, I think his name is Jason. When I walked in the front office girls gave me a crappy attitude along with dirty looks. I waited for two hours to see the PA. The PA had one conclusion while the radiologist had another after looking over my x-​Ray, which he did not read till an hour after my second visit. I had one male nurse walk into the room just to check me out and asked «if I was waiting for the dr? «what else would I being doing there and stop staring at my boobs !!!
It’s a workers comp issue, my case manager can’t even get my file faxed over. I had one girl lie to me about the status.
DO NOT COME HERE!!! ITS LIKE DEALING WITH HOMIE GANGSTER GIRLS

Should be permanently closed by authorities. Says open 24×7 and I walked in with my injured husband at 7AM, he had fell from bike that morning.
The door was not open and said ring the bell. Tried ringing the bell like 5 — 6 times, knocked on the door few times, called the phone number listed in the door and tried everything I could for 30 MINUTES. Seriously?!? What kind of 24×7 urgent care facility is that??? NO ONE OPENED THE DOOR.
No wonder it’s a 2 star, should be on negative star rating!!!
Please SHUT DOWN THIS FACILITY ASAP!

Really bad! Go to another clinic. The medical assistants are the WORST! I have waited over 2 hours at one of their clinics to see the doctor AND I had an appointment. Doctors visits are 5 minutes and they are not happy when you ask questions. PT is dusty, dirty and very old equipment that hasn’t been even dusted in a very long time. Bad, Bad place.

Just called this place, my son is having severe stomach pain cannot sleep, been having issue for weeks now. The woman said they don’t have ²⁴⁄₇ urgent care and they a pediatric doctor would only be available during week Monday-​Friday. Should probably change the hours.