Island Bay Resort

I am happy to check in and let everyone know that Island Bay has made some very positive adjustments here. In the past few months I’ve taken notice of the work being put in around the complex, not only on the buildings themselves, but also with an overall attitude. The atmosphere has become so much friendlier recently. Maybe it has something to do with the newly renovated buildings opening up, I don’t know, but whatever it is, I like it. Island Bay has really started to become the place I had hoped it would be. From the maintenance, to the pest control, to the office, the changes have been happening and they’ve made residents including myself much happier. I’m still saving my rating of 5 stars, not because I don’t think they’re worth it, because right now I think they are, but instead because when they do something that blows my mind, I want to give an update and let the stars overflow.

I would go negative stars if possible! We are counting down the days until our lease is up! Nothing but problem from day one.
Then the new management came.
HORRIBLE.
They never send out utility bills on time, change due dates with no notifications, charge crazy unreasonable late fees for things they never even billed for.
They are currently renovating, I get a «under construction» notice in my door almost daily. Some young kid slides it through the door and gawks through the windows while doing it. Constant noise and construction workers everywhere. There are old appliances, trash and scrap everywhere. Office people don’t know what’s going on, IF they answer the phone they are rude and unhelpful.
I’m currently going on 6 hours without running water and just received an «under construction notice» at 745 pm that has no real info about when the water will be back. The office is closed there is a message saying don’t bother asking when water will be on again. Meanwhile I’m here with my 2 babies and no running water or flushing toilets.
They are begging people to renew their leases now because no one will move here and are going bankrupt over all the construction.
I HATE ISLAND BAY RESORT AND SO DOES EVERY PERSON I KNOW THAT LIVES HERE.

I’ve lived in this complex for four years and had loved every day until this past June or July when the new management team and property owners took over. When they first took over the manager at the time announced (at the meet and greet with all the residents at a Community gathering) that all residents would receive their full deposits back since they were doing so many renovations. Friends of mine moved out and received $ 8, when they asked about the previous managers announcement, they were told he no longer works here and what he said no longer holds true, which I don’t agree with. But then in the last few days of October I tried to pay rent early for November water/​trash/​sewage and rent can all be paid online together. When I paid my bill only the amount for water/​trash/​sewage was accepted. I was never notified until after the due date had passed. When I did receive a call a week later, it was to alert me that my payment had not been received due to a problem with their online payment server. That same night I came home from work to an eviction notice stating I needed to vacate the premises in three days. I was able to talk with the manger and show her that I had paid and received the confirmation email, and she apoligized for the server outage. However they still charged me a bounced check fee and late fees adding to a little over $ 300 on top of rent.
In the past dew days I have heard from other residents that the company has already gone into debt from repainting the property because so many people have moved out and so few are moving in. My lease ends at the end of the month and I can’t wait, to be done with the office staff, I’ll be sad to leave my view though.
DO NOT LIVE HERE, MANAGEMENT IS TERRIBLE!

DO NOT MOVE HERE!!! They only get the one star because Unilocal makes you give it to them to post. I lived here for four years and went through FIVE different property management companies, each one more incompetent than the last, but the current company takes the cake (which says a lot because the company before the current one actually stole from us) — the front office staff is rude and apparently under the impression that they are better than tenants; and the «property manager» has lied directly to my face, knowingly, and left several apartment buildings without power (because of something that was their fault) for FOURTEEN hours in the throes of the August heat. They are now in the process of kicking people out of their apartments, one building at a time, so that they can «renovate» (replace the carpets and countertops, slap a little paint on the walls, and change the appliances) to almost LITERALLY DOUBLE THE RENT. I now live in a 3br 2bath HOUSE with a 2 car garage and backyard for LESS THAN what they are now charging for a 2br 2bath at Island Bay. So, in my opinion, if you are in the market for a new place to live, Island Bay should be your very very last resort.

My boyfriend and I were sent to work in Texas for a year and chose to live at Island Bay due to its location and amenities.
From the moment we came in for a tour and to get more information the leasing agents were helpful and very friendly.
We got an apartment right on the water. The apartment size was nice for a one bedroom. The only complaint that I have is the about the kitchen size. I love to cook and like to have space for my kitchen supplies. I don’t think the cabinet/​drawer space is enough.
There are three pools in the complex and all of them are pretty nice. I used the one over by the gym/​community building mostly and there were never tons of people there. The gym is pretty small but so are most apartment gyms. There are a couple treadmills, an elliptical, free weights, bikes, and a couple resistance machines. It’s open 24 hours.
The location is awesome being right on the canal and makes for great fishing. It’s a pretty quiet neighborhood and we never had any problems with any of our neighbors. There is even a small dog park for the fur-​babies and we met friendly people out there on the weekends.
If you are looking for something great for the right price, give Island Bay a try.

This place has changed so much in the past year or so. It’s great now! No complaints at all.