Gaithersburg Plumbing

Never and I mean NEVER EVER use these guys!!! They are the worst, must unprofessional, most disreputable, company I’ve ever dealt with. They are incompetent and untrustworthy.
Worst experience ever. The customer is never right. Avoid at all cost.
Spent $ 800 and got a big hole in my bathroom wall. Job incomplete and they blamed the parts!!! Not their incompetence.

Nasty attitudes and horrible services is where to begin.
My mother went through her home insurance company to have some work done on her pipes. The worker who came out was quite unprofessional, he wanted her to accept damaged goods with no explanation. There were two other jobs that needed to be done as well and he told her he couldn’t do them. After calling the insurance we found out that was false information. The worker joked that no matter how hard she complained she’d have to accept the damaged water heater regardless, we spoke with the receptionist who told us the same thing.
My mother rescheduled her appointment because she wanted the opportunity to learn the policy from her insurance on damaged new goods. While my mother’s appointment was set for two days later, this will be the second time she’s taken off work. She sat and waited all day and once the window ended there was no one there, she called and was informed that her appointment had be canceled. Not by her but by someone there who they would say. We figured it was because she didn’t want the bented heater and they thought it would be funny to make things difficult for her. She once again recshduled, this time she gets a call on the appointment day saying no one is coming bacause they failed to order her part of one of the other jobs she needed. Yet again another ploy to get under our skin.
After an hour on the phone complaining to our insurance company we were informed that it would be okay to have the heater because there is an inner and outer container on the unit and it comes with a six year warranty. So we had the appointment for yesterday and we got the call that they’re not coming yet again because two of their workers called out and everyone else was busy. So now they’re coming on Monday the 14^th. We have noted on our account that we never want them in our home again after this job!!!
I’d advise you all to save you’re the trouble an anguish DONT EVER USE THIS S COMPANY THEY ARE NOT WORTH THE TROUBLE OF A PHONE CALL!!! I’d also give them NO stars if I could.

Horrible service. Poor communication from the company. Would never use them again. The people you speak to can be quite rude and not customer centered.

My water line sprung a leak on Saturday morning.
It took me until 3 pm to figure out what was going on and get WSSC to turn my water off.
Got a recommendation to call G’burg Plumbing from my regular plumber…
Called them.
They came over an hour later and estimated. They were quite busy, but were at my house at 9 a.m. ON SUNDAY… did the job… Were pretty much done by 1:30 pm.
The were REALLY good about not wrecking the landscaping.
Totally pro.

So I strongly suggest the person looking at my review reads it instead of looking at the star rating. Depending on who you are you may rank them higher or lower.
The issue:
My main water line sprung a leak during the cold weather. I decided I should replace the whole line rather than patch it. I called a bunch of plumbers and only Gaitherburg Plumbing actually responded. They managed to quickly get a guy out to give me an estimate on the waterline replacement.
The estimate is simple and they gave me a fair value. They said it would be an easy job that would take slightly over half a day since my waterline had easy access underneath my grass. Setting up an appointment to have them come out and fix it was simple.
Day One:
The plumbers show up and dig the normal hole needed to address my main water line. They had everything pretty much ready by lunchtime and were working on switching out the pipes. They told me there was some complications and they couldn’t pull the pipe out and they may have to rip up my garage in order to get the pipe through. I expressed I was not happy about that. A couple hours pass and they came back and said they needed to cut and dig up a hole in my driveway. They said it was my only option if I wanted water. They said if they didn’t do it, the replacement wouldn’t work out and they’d have to rip up my basement and a larger hole in my driveway if I didn’t approve them to dig a small hole in my driveway. I asked them if this would be it and they assured me it would be simple once they got this hole dug. I gave them the go ahead. They dug the hole but it was approaching the end of the day. They said they’d have to come back another day, but they had everything they needed right there in that hole and it’d be a quick couple hours and everything will go smoothly.
Day Two:
The plumbers were there bright and early and working on it. Suddenly after a couple hours they said they had complications. They said that their boss was telling them to convince me to dig up my garage and basement. The plumbers were nice enough to tell their boss I wouldn’t approve it. So they said they could easily dig two holes in the grass on the side of my house and pretty much be done. This really annoyed me because yesterday they told me they had to dig up my garage and driveway and there was no other way. It turns out there was another way! I give them the go ahead on the holes on the side of my house which they continue to dig. There simple two holes didn’t work. They came back and said they had complications and needed to dig a trench along the side of my house. Since it was dirt I was okay with it because I needed it over. They dug the trench and I had water. They didn’t fill any of the holes back in because their machine broke. They told me they’d fill it back in the next day after the inspector comes and approves their work. I was happy I at least had water. I asked them if I needed to take any precautions so the new pipe won’t freeze while still partially exposed. They assured me they couldn’t possibly happen.
Day Three:
I wake up and go to shower. To my surprise I have no water. I call the plumbing company who eventually sends a guy out. He looks and tells me my waterline froze, but not to worry it was only the connector. He said no damage would come to the line. I am weary if that is truly the case, but it seems to make sense the way he described it. He defrosted the connector and I had water again. I just had to leave my water running all day to prevent it from freezing again. The other plumbers finally showed up and filled in the holes after the inspector approved of their work.
The Aftermath:
Pros:
Despite taking longer they didn’t charge me extra because my contract explicitly stated the price for the job and not for how long they worked it.
Cons:
They did do the final charge on my credit card with out my approval (They did call me to tell me they think I approved it so they were just going to charge it). I won’t hold that against them since I would’ve used that credit card for the final approval. I should point this out for anyone who might not be happy about that.
My carpet is an absolute mess. They did not lay down any plastic tarps over the rugs they had to walk on. I expected them to keep a thing neater, but my light colored rug is now caked with mud and probably stained. I’ll have to get my carpets cleaned. Mind you it is not a little bit of dirt it is A LOT. The plumber saw that on the last day and was like well I tried to at least not to dirty it I just wasn’t successful you can’t hold that against me.
My shelving is still on the floor. They ripped down shelving because it was in their way. They never put it back up and it’s just laying on my basement floor.
They did a really bad job filling the holes. They didn’t really pack the hole and I have massive mounds of dirt on my lawn and a small one in the hole in my driveway (They don’t fix concrete damage)

Gaithersburg Plumbing worked on water pipes under my mother’s front yard a few years ago. They did not call the utility company to have them mark the lines going into the house. They ended up cutting her FIOS cable while digging in her yard and took no responsibility for it. A few days after the cable was cut we had a blizzard so my mom was without phone and internet for 3 weeks. Gaithersburg plumbing never filled the trench they dug. They just left if there assuming Verizon would fix it. I would stay far away from them.

it is suggested that you never call this company… they are a HUGE ripoff!!! called them on a sunday and since it was an emergency, they charged us 250.00 just to come out… It is then 120.00 per hour. The guy comes out and is not happy with the job that he sees needed. Kept runnin gin and out of house to get tools from trcuk looking at his watch because he needed to be somewhere by 2:30.Eneded up, he did not complete. They send someones the next day and charges an additonal 40.00 trip charge!!! Over 800.00 later, foR a clogged drain, So here we are a little less than 3 months later, with exact same problem and only a 30 day guarantee. The guy comes in and is here 20 –25 min…160.00… he told us we could do this or that and everything he said was racking up these incredible charges. he was a salesman. To take the commode out to lokk was 120.00. to put it back was another was 120.00. on and on… so not worth it…1000.00 later and very disatisfied.

My mom was charged $ 335 by these guys to clear a sewer back up. Her invoice clearly stated that there is a 30 day guarantee for the performed work. The problem was not solved, and another sewer backup occurred two weeks later. When she called to inquire about the possible warranty work, the lady on the phone was ridiculously rude and said that she had to pay to have the plumber visit regardless and that warranty work could only be performed if another sewer backup occurred while the plumber was at the house. She asked to speak to a manager, the rude lady said she was the manager.
A plumber that does not stand behind their work… stay away…