Toys R Us

Long lines… only two cashiers for the entire store. Limited selection. A toy store should be a fun experience. This was not fun.

If I could, I would give no stars for an overall experience rating at this particular location. The ladies restroom was beyond dirty and no toilet paper. We went to get the ticket for our item. As we are waiting in line to pay, two customers are cusing each other out in front of children without a care in the world or respect to the fact that this is a childrens store! We get to the cashier she goes on to customer service desk to check that our item is in stock. She returns and says that it is available. We pay, of course we use our rewards r’us. They had us waiting for our item for a good thirty minutes before this lady comes to us to tell us that our item is not available and that the store is now closed. She offered a refund for our item but not our reward. When asked why, she said because the store is now closed that is all that could be done for us! This did not sit well with me after we endured nasty customers, waited over thirty minutes for an item, for them to tell us that the item is not available and on top of that losing our rewards, all because the store was «now closed»!! I would not recommend this location at all! This was my first time and last time at this location! Never again! Ugh!

I love this store! I go to all theyre babies r us events and have felt so spoiled with getting so much for my little girl! Stephanie and Lorena are so outstanding! They make them so fun and exciting! I really hope they keep continuing them as it is so nice to meet other families and have little outing of our own for our little girl :)
I also do my regular shopping there and Lorena is always willing and ready to drop everything and assist me, as I usually have my little girl and hand and am unable to grow a second set of arms haha she is so kind and such a happy and sweet person! Thanks girl for all your help!

This toys r us has great prices only spent twenty bucks for five items the customer service was good too !!! This is a great store really nice stuff here

One of my favorite stores to shop at. Large selection and plenty of open registers.

They never have anything in stock, but they do price match with Amazon and other major retailers

I think when you’re a 90’s kid, Toys R Us was that Holy Grail for all toys. As I got older, it’s still a pretty okay place to walk around in, but I think it’s more due to nostalgia than anything else.
With this Toys R Us, it’s a good-​size shop that has been updated to fit most of your toy needs. It’s clean and well-​organized, and I see the staff re-​stocking things and organizing things pretty often. Anything not related to electronics, I would say that you can come here and you can probably find it without much issue. Prices would be retail, and there aren’t much discounts or sales you’d find. The electronic stuff they do have aren’t bad but they do seem higher-​priced than what you can get on Amazon.
Honestly, if you’re in the area and need to pick up a particular toy pretty quickly, it’s a good place to shop at. For me, I do like the Disney Tsum Tsum vinyls that they’re now stocking, so that’s my go to aisle. I haven’t had any issues with the service here, and everything is clean, so I’m pretty happy. Will probably come by at times.

Luis G. has awesome customer service. He was very friendly and helpful. We appreciate those that go out of their way to help others.

Came in on a Sunday afternoon. I have no complaints. Team members greeted me. And they had enough cashiers working in the front (witch was nice) only thing is parking was tough to find considering its next to a Chuck E Cheese

I take my 4 year old here pretty often. The store is pretty organized for the most part and everything is pretty easy to find. I come here so much that I pretty much know where everything is. Reason why I am giving this store a 3 star is because of the customer service. It’s pretty hard to find assistance when you have questions and for the most part they really don’t have enough coverage on the floor. If they can improve that, they I will definitely give them the additional 2 stars.

This review is strictly regarding the customer service I received from Denise and Lorena. I had a product that needed to be returned, with the receipt, and they went up and beyond to make sure I was able to return the product. They did a great job helping me out with the situation at hand and made the exchange without hassle. Thank you for the great customer service and for making my 2 children very happy this morning!

This is just a great place to take our 2 and a half yr old grandson. He will run around here looking at all the different stuff and stay happy and content the whole time. If my wife or I would stay all day I know he would be all for it. It’s nice the way they have all the bikes, power wheels, and other stuff out and down so the kids can all try them. We purchased a little Cars scooter for him. Anyhow it’s kept pretty organized which I’m sure is not easy with all the kids coming in and out. Certainly better than the other toys r us that we have been to

For a big place, they don’t have much staff to help.
My nephew educated me on why Toys R Us sucks now… Because of Target, and lack of toys. I asked, «what do you mean they don’t have many toys?» And he wisely said, «All they have are legos, and movie toys.»
So I pondered the wisdom of this little ten year old…
Damn he is right. Toys R’ Us has no innovation, character, or options with toys. Just the same olé b.s. from Mattel, Hasbros, Jacks, and Legos. Those four corporations along with home depot will constitute 97% of Toys R Us.
Now I asked my ten year old buddy, «Where should I get your b-​day present?» He replied, «Target!» I’m thinking oh gosh… His mother, Asian woman, and target, the brainwashing of Korean-​American youth ***sigh*** and he says, «No, Target is good! They are cheap with lots of newer toys.» What he means by newer toys are electronic based games like Apps, or some new technologically advanced toys that we adults are perplexed by.
Toys R Us electronic, learning, or advance toys selection sucks here. They are primitive, but considering the demographics, I understand. After all, without bragging, my little nephew is quite clever, he understands how to fill page one of Form 1040. I taught him the last couple years slowly.
FYI: Form 1040 lol are for your individual income taxes.

I wanted to give one of the manager’s Justine a thanks for taking the time to give outstanding guest service! She was very patient in answering my questions and she tried to get me the best information. Thanks again! Will shop at your location!

This is the closest store for us, since the one near home was closed. We used to visit the one near home, and Borders books. Those were great places for kids. Now that my son is older, we visit Toys R Us very infrequently. I do go when I need a gift, or for certain Star Wars Legos that he likes. This store is between a Chuck E Cheese and Costco. Sometimes it’s difficult to park due to the Costco customers. Also across the street, the donut shop has the best cronuts!
I think the store is neat despite the fact that the target customers are little kids, who of course want to play with the toys. The staff was friendly and helpful to me. I was buying a higher quality boys bike, that I found online. I chose the store pick up option rather than the free shipping, because I wanted it NOW!!!
For $ 90 I got a quality, nicely constructed bike. The important thing was it is easy to ride. Very easy to pedal. It replaced an on sale bike from Wal-​Mart that was hard to pedal and the hand brake was hard to squeeze. I guess the new bike was made in a better factory in China…
Besides toys and games, there are also baby clothes, furniture, bikes, video games, ice cream and greeting cards. A great shopping experience I think, and I highly recommend the store pick up or ship to store option.

This Babies R Us/​/​Toys R Us is the only location I enjoy shopping at for my Children’s toys and baby items! I don’t really enjoy shopping on the Toys R Us side because I can never get help from anyone but when I do… they are always in a hurry and in a rush when I have questions. I always end up getting help from Justine even though I am purchasing from the opposite side of the store. Justine is always there to help whenever I am there! She is amazing! She never rushes me, and is always happy to answer any questions I have… even my stupid questions I throw at her. She always offers to look online and order the item for me if needed. I only continue to step foot in this location because of her. Thank you for all your hard work Justine! The manager at this location needs to promote this woman!

Omg… only 2 cashiers on a Sunday at toys r us fullerton… omg…never come here… long lines… never again!!!

I’ve always had a good experience at this TRU location. Great customer service — greeted with a friendly smile and departed with a friendly smile from someone different! Can’t ask for more than that!
It’s a huge location so great selection on everything we were looking for… This will definitely be my go-​to TRU even though it’s a ways from my house. :-)

I live near this Babies R Us/​Toys R Us location, and I’ll start by saying they don’t have the massive selection that you would find at the Brea Babies R Us. But what they lack in inventory, they make up for with their customer service. All the women working there are exceptional. If someone does not have the answer for you, then they contact another employee to assist. Some women are mom’s (they could very well all be with their knowledge base) which is great because as a new dad, I constantly need advice and help regarding purchasing the right items for my newborn.
The registry experience was cake as well. After the baby shower we ended up having doubles of certain items and it was easy to return the items and receive store credit, which my wife and I use for diapers and accessories (since there is no expiration on the credit).
From my experience, I have been to the Brea facility and in comparison, there are more employees available to assist with questions in Fullerton. Brea is huge, but unfortunately there are not enough employees to cover the grounds which makes Fullerton better in my eyes.
My wife and I have been to this location about 6 times in the past month and have always left content. Even the folks at the register are helpful and work with you to get you the best deals for your purchases. I would have given 5 stars if there was more merchandise to chose from.

I’ve shopped in here twice, first for my WWE Heavyweight Championship Belt for Halloween and Second bought two Umizoomi toys for my nephew.
My first visit here was ok I found the WWE Championship Belt I was looking for at the WWE toys section. They had a deal when you buy a WWE playset with a WWE figure you get some sort of discount, which I didn’t buy into it.
Second visit here was during the holidays, I was looking for Umizoomi bot toys for my crazed Umizoomi fan who is my little nephew. We found the Nicktoons section but only to find Mili toys but there were only for the girls. So we asked one the guys that works here about our toy search and this dude was willing to find what we were looking for by checking into their inventory database and guess what? he was able to find them on their back stock. I didn’t get this associates name but he made our night and during the process he was patient! More phrase to you.
Overall I would give this location a solid 3 stars, only one staff member was the bright spot here. The store organization here is decent and average but I wish we got checked out faster, only one lane was open and the cashier was lagged to due price issues with a guest in front of us.
Lee’s Sandwiches is right across from here.