Wendy’s

I drive through this location at least once a week to pick up some chili… at 2.50 with tax, its a great deal… BUT…the people working the drive through always seem really annoyed and grumpy as though we are interrupting their day… The food is consistent, always seems fresh and the inside seems clean and nice. The drive through crew needs an attitude adjustment!

Thanks for charging me extra for my extra dressing and then not even giving it to me. Nice!

After many times of getting burning by this place I will never go back. The drive thru is slow and they have never got my order right. I ordered a spicy chicken sandwich and came home with a regular chicken sandwich.
The one time I stepped foot in the place I was mortified by how dirty the place was. Sad because I love the chili, but the thought of eating anything that comes from this location makes my stomach turn.

I am writing this review because of an extremely pleasant experience with a customer-​oriented manager named Hector. I don’t eat at Wendy’s often. In the past, I often avoided them because of frequent errors in the drive through. Now, I avoid Wendy’s bacause I just don’t eat that kind of food much anymore. But I will admit, I succumbed to that stupid «Jury Duty!» commercial for the pretzel bacon cheddar burger. I ordered a meal, and when I was served my food on an eat-​in tray, I went over to get some soda.
At first, I thought, this soda machine is ridiculous — only one spout, and there was a line of 3 people waiting to get drinks. Why did they get rid of the old fashioned several line soda spouts? Then I realized the new machine was a touch screen with over 100 soda options. No matter how obscure the Coca-​Cola product may be, you can order it. Orange soda? Yes sir. Caffeine-​free Diet Coke? Check. Cherry Coke Zero? You got it. Seagram’s Diet Ginger Ale? Fill’er up!
When I was seated, I began to chow down on my meal, and realized it tasted delicious — like meat. Novel for fast food, right? The «pretzel bun» however, really wasn’t worth making a special trip in for. While looking down at my sandwich, I saw that I had a single when I had ordered and paid for a double (Hey if one is going to cheat on one’s diet, one might as well cheat right). I had already taken two bites before I noticed. I brought the remainder of my sandwich to the counter, and before I could even get to the cashier, an observant manager was quick to check on me. He was courteous, professional, and most of all, he hustled.
He hooked me up with a brand new order, so I didn’t even have to lament my fries getting cold. Once I was seated with the correct order, he came out from the back and checked on me, asking how everything was. Again, a really decent manager who cares about guset satisfaction. I left feeling very impressed by his attention to service. Awesome job, Hector!

This place stinks and is dirty, keep driving. If you want Wendy’s visit the store in Stephens City.

Went through the Drive-​thru about 3:50. Order taker woke up on the wrong side of the bed this morning. Forgot that he’s there to serve the customer.
We ordered three small Frostys and a kids Frosty. The small Frostys were 10 oz. and cost $ 1.59. Are you kidding?! It would have been cheaper for me to order one large Frosty, ask for empty cups, and then divide it up among the family.

I was very upset when I came through the drive thru last night 12÷15÷11. All I ordered was a large Cobb salad minus bleu cheese and I asked for regular ranch dressing. I have to admit it all looked good and I seemed to get my order fairly quickly. I got home and about 20 mins after I ordered the salad I started to consume it. I was initially appalled with the taste. It had a bitter taste and smelled like mildew. I thought to myself that maybe it was just that piece I ate. NOPE the whole salad was the same way, that is when I wasn’t eating the frozen lettuce or tomatoes. I was extremely disgusted with this salad. I have never received a salad of this nature from this Wendy’s before. This was just a lack of customer service and laziness. I will NOT be ordering from the Wendy’s again and I will BE telling my family and friends of my experience.