Firestone Complete Auto Care

I had recently done a Oil Change at Firestone (Preston Road) and had the worst experience ever. I had a very small oil leak on my vehicle before i did the oil change which has been on the vehicle and would be with any other vehicle which is over 5 years old.
During the oil change process the technician (Christian) walked up to me and said that you have a oil leak and they could put in some dye to figure out where the oil leak is coming from. Obviously i knew about the very minute oil leak and declined the offer. After the oil change was complete i took my car and noticed that the oil leak had increased majorly. Within 200 miles of driving the car after the oil change, i started getting a low oil warning. I was not very happy about this and decided to have someone else look at the Oil leak issue.
I called an independent mechanic from
and he was very knowledgeable about what he was doing. He found that the oil leak had increased majorly because the oil drain plug was damaged. Well you can guess who would have touched the oil drain plug during the oil change. He also showed me that the prior mechanics had tried to use some epoxy (leftover on the drain plug) to cover up the shabby work that they had done during the oil change. Most probably the technician at firestone tried to over tighten the drain plug which caused the issue. Your Mechanic also mentioned that i have another small leak from a different source and he suggested that there is no action required on that as the leak is very minor and is normal in older cars. After he added a washer on the drain plug the leak completely disappeared.
Really Firestone? Is this how efficient and knowledgeable your technicians are…
To be fair i have been to other firestone stores, I have serviced my car at other locations (Not Dallas) and had a great service, however this store on preston road is absolutely not worth it. The technicians have no idea what they are doing and will mess up your vehicle which is in great condition. I am glad that i learnt my lesson with a easy fix and it was not to expensive (70 $) fix the issue what Firestone (Preston Road) created.
I would definitely NOT recommend Firestone on Preston Road to any consumers. Worst Service EVER!
Steven Dsouza.

Outstanding customer service by Christian & a great lead tech (Justin) that could troubleshoot & figure out the issue I had with my vehicle. Thanks so much for your honesty & great service. I’ve always liked Firestone but am now partial to this specific location.

If you go you must ask for Shaun. He has outstanding customer service and is very professional… He was able to price match my tires and I got a life time alignment. Everyone there is very knowledgeable and very helpful. I recommend this place to everyone.

Dropped my car off for 4 brand new tires and was completely satisfied. Christian was very helpful and friendly. I recommend this place to everyone and ask for Christian.

From the moment I walked in Schad was very professional and courteous!!! He greeted me as I walked in and was 1000% honest! He also told me what to expect etc. Repairs were done efficiently and it was greatly appreciated. I will go back to them in a heartbeat and without hesitation

I bought my last tires from this store and had a good experience. Unfortunately, this past experience was not as great. I brought my car in to have the oil changed and tires rotated. My alignment was off a little so I had my car aligned as well. The issue was when the sales person told me that my shocks were leaking. My shocks are not leaking as I had a second and third opinion from two other shops. My car does have 95,000 miles on it and on the paperwork it says replace due to leaking/​mileage. I believe they were suggesting to have the shocks replaced because of mileage… as they we’re not leaking. I believe the way they presented this was unethical and deceptive. If they had told me it was due to mileage that would have been fine but instead they used other terminology in order to try to persuade me to have my shocks replaced. Take this review as you will, hopefully this will not happen to anyone else.

I stupidly waited too long to get an oil change. Christian went above and beyond to fit me in under a time crunch. Matt hooked me up on a great price too! I’ll be back for my state inspection and any further car issues. You guys rock!

I’ve been here multiple times for a simple oil change. They are super friendly and the line is not too bad. The time they quote you is usually when you will get your car back. They do little to no upsell, and provide you with all the paperwork in an organized fashion so you know exactly what they did.
The waiting area is air conditioned, with a small TV and drinking fountain. The location is convenient and they give it to you straight. Keep up the good work!

Horrible service. .got there with a flat tire at 10 minutes before closing. Jerk of a manager let me stand in line only to tell me would not service my car. this was after I waited almost 30 minutes. He should have locked the door or told me before wasting my time waiting. I told him… really? You’re going to send me and my daughter out there with a flat. He then said, I can give you air but refused anything else. We’ll NEVER go back and will tell everyone I know that they suck. His tech who filled my flat was nice though. I just shake my head. Not like I planned on having a flat and waited till last minute… :-(

They charge $ 20 to fix a nail
in tire and to «rebalance «it. Something discount tire never charges for.

They’ve always taken good care of my car. The service is friendly & I never feel that patronizing tone you sometimes get at car repair shops when you’re a woman. The only drawback is if you want your car looked at within a decent amount of time, you have to get there before they open.