Caliber Collision

Caliber was expensive and did not complete the work they promised properly. I have had similar work done for half the price. I will not use Caliber Collision again.

Doesn’t care about people, your just another car to them. Because they are «so busy» due to hail they don’t need your business. They are in total conjunction with the insurance companies it is awful. I’ll take their own advice and take my $ 9,000 repair elsewhere– thanks. I wish more people took the time write reviews so I could have avoided the headache.

I had not so great experience with Calliber in Preston Road, Frisco. I was told the work would be done in a week or 10 days. I was told I would be constantly updated with the progress. I got a couple of messages in the first 2 days and that’s it. After 10 days when i called i was told the part initially ordered was not correct and they are re-​ordering. I trusted them initially but then soon i knew they were making «Disney» fantasy stories. Next was another part had cracked while fitting and they had to reorder. This missing and breaking part stories continued for 3 weeks ! Each time I was told by the rep they would call me back which never happened. I had to personally go there few times to see what was happening and the ‘fantasy” stories were re-​told with a twinkle in the eye. Once the story was so absurd that I had to tell my car did not even have that issue which the story being told had. I lost money in rental, time lost in zillion follow ups.
We expect better service from reputed and expensive repair shops and this was worse than a «mom & pop» store. At least «mom & pop» is family, these guys treat you like stepchildren. they treat you like a dumb customer as Adam C mentioned above.

Just treated like I was a dumb customer. I’m writing this review sort of late hoping that maybe I could have lived with the paint job they did here but I can’t. It looks awful… not even close to matching. I talked to the manager and the tech that did the work and was told a bunch of lies to get me to shut up. Then he gave me a five dollar gift card for my «troubles». I had a brand new Mazda 3 with pearl white paint and it looks like a different shade. Everyone can see it, especially me. I will smear the work they do here until I die. I’ve read reviews from all of their facilities across the us and they all have the same thing going for them. They will never be as good as the dealer. Unless you have an older car. Save yourself the grief and put up with the dealer. The work will come out better. Added note: my dash and door had white residue on it.

Our daughters car was rear ended ¹¹⁄₃₀ and I was told to take to it SF claims center in Allen. I thought I would get an estimate or two before driving over to claim center just to get an idea of price. I looked at Unilocal after reviewing my insurance carriers web site and saw Caliber listed as an approved repair facility. I had an initial good first impression when I walked in lobby and then introduced to Trent who worked with my insurance carrier on repairs and I couldn’t have been more pleased with attention to detail and a genuine desire to make it easy on me. I did not have to drive to Allen claims center, yea! He handled it 100% with my insurance and made sure that we know we could get a rental car right next door at Enterprise, easy. The car was in about 10 days and was updated via texts per my request. We got it back ¹²⁄₃₁ as promised and it all went smoothly. I also liked guarantee on repairs. When your cars damaged it’s stressful anyway and I appreciated Trent making my life a lot easier.

Friendly, fast, informative and did everything exactly as they said they would. I could not have asked for better service. Absolutely fantastic!

They don’t even deserve this one star. Their workers went through my purse that was in the car and stole many items. Do not use them to repair your car. Ever.

I got rear ended a week and a half ago and I already have my car back. (They only had it for five days) The guy that hit me had Traveler’s insurance so the onsite concierge was super convenient. I made sure to check reviews before choosing this location and I don’t regret it! They finished my car earlier than estimated and having enterprise next door was another awesome convenience! Smooth from start to finish.

My experience with Caliber Collision was perfection. Everyone I interacted with was friendly and professional. I was kept up to date throughout the entire process. Today I picked up my car, earlier than the scheduled date! Aaron was so helpful and went out of his way to make sure I got my car back even though I came after closing. My car was cleaned inside and out and looked fantastic. I brought my car in with low fuel and knew I would have to go get gas immediately after getting it. I noticed how low it was and was nervous I would even make it to the gas station. Aaron took my car to the gas station for me and bought my gas as well. He refused to take my money and it really seemed like it was not an inconvenience at all. The nice young woman working the desk was also incredibly sweet and opened the doors and offered me a drink while he was getting my gas.
I have never written a review before, but felt compelled to after such amazing customer service.
Aaron was kind, generous, and went above and beyond for me. With an experience like that I will recommend them to anyone needing bodywork done on their vehicle. You definitely won’t regret choosing Caliber Collision.

Went in to get and estimate done talked to Aaron for an estimate. I got rear ended and told him what was wrong with the car also my trunk was bent so it would make sense for a body shop to fix it right? Well long story short I got an email with an estimate but the trunk was not included so I called the office and they apologize for making a mistake and Tom the office «manager» will follow up. When Tom called I asked why was the trunk wasn’t included Tom said he was going to be dealing with me even if Aaron did write up the estimate. Well when I asked Tom why the trunk was not included he said I would need to bring it in AGAIN for him to make sure the trunk is damaged after they took pictures and the original guy Aaron said it was damaged. What’s up with the run around or confusion. I thought a body shop should relieve you from all this stress. But all what Tom and caliber did was bring in more stress and make me believe if they cannot get an estimate write up right. Then why should I even bother by giving them the car to fix let alone the business. I had a horrible experience with Tom and his unprofessional ism. Never going back and telling everyone that’s not a place to take your car. Forget caliber choose herb or service king.

Fantastic place! My vehicle was repaired sooner than the promised time and I was kept informed of the progress. David Cantrell was great to deal with

I’ve had to use caliber collision a few times in the past month. They do such a great job at keeping me informed about the progress of the repairs on my car. They’re prompt, reliable, and friendly. I would definitely recommend them!

Exceptional customer service and their attention to detail was top-​notch. I was updated during the entire repair process and every single employee I met was very friendly. I hope I don’t have to see them again, but if I do they’re the ONLY place I’ll go!

Unbelievable service and the level of detail unmatched… Have had two different vehicles in for major work and couldn’t imagine any better experience. Ron is the man there and keeps you informed every step of the process…

A nice place for car repair. They cannot do the job within 2 weeks, you must have to wait at least three weeks… or more. I am very impressed with the office and staff. But I wish they could get the job done faster. The office is very professional and kind to the customers. Great place overall.

In early April this year I took my wife’s 2014 Ford in to have a cracked tail light replaced. There was no other damage and the service consultant said they would order the part, call us when it was in, and it would take 15mins to install while we waited. We hadn’t heard back from Caliber so I called back in late May (over a month) and discovered our Service Consultant had left the company and the Service Manager would call me back same day. That didn’t happen so I called him the following day. The Manager apologized and said he or one of his staff would call us when they ordered the part and let me know when it was in. Well, that didn’t happen (3^rd time).
It’s been over a week so I called the Manager back and it turns out they’ve had the part ‘a while’. He apologized again; I’m guessing he does that a lot. I can’t remember when someone didn’t want my business this badly. If it was not for the hassle of getting another quote I would have found another shop after the second apology.

I took my 2012 Dodge Challenger there after some metal flew up in front of my car on the highway. I was given the phone number and address from someone at my insurance company and I have to say they were dead on in that suggestion. The guys at Caliber Collision were great.
The company went above and beyond in the repairs and my car was fixed to 100% of my satisfaction. Joe was my service rep and he called me everyday to give me an update on where my car was in the process. They even got the car back to me the day before the expected delivery date.
The car was spotless when I got it back as they had washed the entire car, vacuumed it out, and put armor all on my tires. It looks like they even vacuumed out my trunk, which was not even part of the repair.
I had also asked for them to save the old HEMI badges from the hood because we are doing our game room at home in a car theme. They were in the cup holders when I went to pick up the car. At that point I mentioned that I would like to have the grill too if they still had it so I could put that on the wall too, but he said it was already gone. But Joe called back the next day and said that he checked the dumpster and the grill was in there so he jumped in and got the grill out for me.
Everything they did was above and beyond what was expected!
I will take any of my cars to Caliber Collision here in Frisco for any future body repairs and I’ll be suggesting them to anyone else that is looking for a body repair shop.
Tim Sapp

This is my first review of an auto body shop. Unfortunately, I was the front car of a 3 car fender bender. Since Caliber Collision was close to where I live, I decided to entrust my 2012 Honda Pilot in their hands. I dropped my SUV off with them yesterday late morning and was greeted by Ron, my service manager. I don’t think I have ever met a friendlier guy– just genuinely happy. He called me at the end of the day yesterday to let me know the status of the repairs, which I always appreciate when I feel informed. What was more outstanding about the place was that they were able to finish my repairs ahead of schedule. The work was impeccable, they detailed and washed my car and buffed out a few scratches that were not part of the accident claim. They guarantee their work for life. If anyone ever needs a body shop in Frisco, go to Caliber and ask for Ron!

This is a new caliber collision location. I came here and found it by calling the customer service because I didn’t want to the location were I previously got my car fixed. Tom the manager was really helpful. I would strongly recommend this location compared to their location in Denton. Hopefully they can fix my car were their other location messed up. I live 45 mins away and so far it is worth the drive.

I had never even thought about or considered reviewing a body shop until I went here. They were a recommended service provider by my insurance company. They kept me up to date on my repairs, had an extremely nice waiting area, they offered me a drink while I was there, the work they did was top notch, and to top it off, they clean my car inside out better than any car wash I had ever been to. Joe was my service adviser and he even stayed a little late so I could pick the car up. The lady that answers the phone and works the reception desk is extremely nice and accommodating as well.
I can’t speak for any of the other locations but the Frisco location it the only body shop I will ever use, even if I moved from the Frisco area.