Automotive ER of Frisco

Kelly and his team are great! You can tell this shop led with a great example in customer service and quality and especially honesty. I have been going to Kelly for many many years for all types of repairs and he keeps my vehicles running in tip top shape. It is a great feeling knowing if I have any vehicle issues, Automotive ER is the place I can take care of it.
Great job Automotive ER!

Simply THE BEST service. Kelly has been taking care of my family and friends for a long time. Now that I’m a young woman making it on my own and knowing nothing about cars, Kelly has ALWAYS BEEN super patient, honest and super accommodating to me the past few years unlike most places that would take advantage of a clueless young lady.
Example, my head light went out a few days ago, and I figured I’d buy the bulb and do it myself, but the parts store told me with my make and model that I would have to take it in and have the whole bumper taken off to replace it and I was quoted almost $ 200 dollars, and that they wouldn’t be able to get to it until monday. Of course I gave Auto ER a call and they said bring it on in.
So, at 4:00 pm on a FRIDAY AFTERNOON, they fixed it up for me no questions asked. AND they found they needed to quickly order a few parts to fix some faulty wiring as well. Super last minute accommodations but they did it for me because they ROCK!!! AND of course the price as amazing and fair even though they totally went out of their way to get the parts and get it done tonight before they closed within the hour. How awesome.
I would be a fool to go anywhere else. Thank you for taking such great care and being so awesome. I’m lucky to have found you!!!
Love, your forever loyal customer :)

I called at 7:40 am and was pleasantly surprised that someone answered. It was Kelly, who had been mentioned in several other Unilocal reviews.
I told him that my Toyota Hybrid had a failed ABS actuator and that Toyota had quoted me $ 2800 just for the part! I then mentioned that I had found the part on e-​bay for $ 950 and asked if he was open to installing it for me. He said he would and quoted me his shop hourly rate and asked me to bring the car over. He also said that he normally did not do installs but understood the cost situation with ABS systems.
I drove over and he texted me 2 hours later saying it was done. It’s not often you find a great mechanic outside of a dealership anymore. But I did!
The car is running great and the brakes and energy-​recovery systems are working perfectly again.
Thanks, Kelly. I WILL be back!
Brad
P. S. I found the old/​broken part on the floor of the back. Seat. Yet another positive!

I called the shop after having my parked car hit by another vehicle (luckily the other driver left their info and admitted to fault). A gentlemen picked up the phone and we started the conversation about shop hours, quickly realizing I won’t be able to use their service due to my work hours and travel time to reach the shop. Even so, this gentlemen, unfortunately I cannot recall his name at this time, took his time to explain the whole insurance process when he was able to tell I am unfamiliar with it. I feel compelled to write a good review because of the extra time and effort he took to explain everything all the while knowing I won’t be using their service because our times do not match. I would definitely use them in the future if something comes up (but hopefully not!)

You will not find mechanics that are as nice and honest as Kelly and the people he has working for him. He always delivers as promised, calls with any issues and explains everything, you don’t have that feeling that you paid too much, or they fixed something that didn’t need to be fixed. Very happy with the service!

Awesome experience! Water pump, belt, replace with new coolant– great price and fast. I’ll be going back soon for plugs and wires

Kelly was awesome! I’m fairly new to the area and was needing some work done on my car. I took it in and said what I wanted done to it. Rather than just say okay and charge me an arm and a leg, he said can I keep it for a few hours and see if you even need that done? He said maybe it is something cheaper that needs fixing.
I did and it indeed was not what I thought. Ended up being much cheaper than I expected and my car is running great!

You can stop looking for a mechanic! It’s no lie. All these positive reviews are true.
Kelly and his crew are amazing! We have taken multiple vehicles in to Auto ER and have been blown away by the level of service we have received each and every time!
Superb work at an excellent price, what more can you ask for?
(added) This is not a fancy shop that serves lattes while you wait for your oil change. If a comfy lounge and free drinks are what you want then go to the dealership and pay twice as much…
If you have no choice but to wait, and are in for a quicker repair, I recommend walking 5 minutes North to 5^th Street Patio Café.

This place is full of very honest and very caring workers. I am a young girl that usually gets taken advantage of by auto mechanics, but these guys did no such thing. I thought I had a costly transmission issue, turns out it was something very minor that they took care of quickly! They do not overcharge and they don’t mislead or take advantage of people. If you have any auto repair needs, this is the place to go.

Went to 3^rd Street Garage and they recommended this place since I have a German car. Dropped the car off at 11 am for an oil change, top off of fluids, a sensor malfunction, and new wipers.
Car was ready by the time promised, they texted me the alert when the car was ready, and it was far, FAR less than the dealer’s quote. The only caveat is they require cash or check, so be prepared. I will definitely use them again.

I trust the gents at Auto ER and that’s a hard thing for me to do. Auto repair and I have never had a good relationship so for me to trust someone it doesn’t come easy and these guys have never taken advantage of me.

An honest mechanic? I know, I could not believe it myself. I took my son’s vehicle in (he’s a brand new driver so I wanted to make sure the brakes were perfect before he took the wheel) because it «sounded» like we needed brakes and there was a funny noise at 30 mph (no other time.) Well, Kelly didn’t treat me like I was a typical female (whether he thinks it or not, it didn’t come through in his treatment of me) and asked several questions and promised they would drive it and try to hear it for themselves, and then make a diagnosis. I left the vehicle the next day and later that afternoon I got a text saying to come pick the car up… ZERO due. OK that prompted me to call and he said «Ma’am, you don’t need brakes, there’s over 50% of your brake pad left. Also, I had 3 sets of 2 different guys drive the vehicle and while we heard a noise, it’s not a mechanical issue that needs fixing.» They checked several possibilities and couldn’t find anything wrong.
They gave me peace of mind, knowing my son is getting a reliable good running and safe vehicle and I will definitely bring any future repairs to them. I can’t recommend them enough!

I took my car to Auto ER after someone hit it in a parking lot. I checked reviews on Unilocal and saw all the positive notes about Auto ER. I was skeptical that it would live up to all the hype. IT DID!!!
It was the best experience I have ever had with getting work done on my car. I found Kelly to be extremely professional, personable, and honest. He was able to service my car quickly and was flexible with me so that I was able to have my car worked on while I was out of town. The end result was great — my car looked like it had never been hit.
I have already referred someone to him.
I happy that I finally have my own «auto guy» I know, trust, and recommend.

This place gets so many five star reviews, I had to check it out. First time I visited the garage, Kelly was slightly brush, but I thought his price for the repairs was fair so I ignored his personality shortcomings. When I visited the second time, his attitude did not change, but the prices have.
He asked me if I am going to leave the vehicle, when I replied I’ll just wait, he refused saying that he won’t get to the car for another hour or two at the least. I left my car, called for someone to pick me up and no more than 10 minutes later someone drove my car off the parking into the garage, wtf?! You told me it will be at least an hour… Before I got home I get a call from them quoting the repairs at ridiculously high price, I went back to pick my car up, but without telling me this upfront, they told me I had to pay 85 for an hour of diagnosing the issue. It took them 10 minutes max to look at it.
I’ve never seen my check being deposited so fast by them. It’s like they knew it was wrong and were in the hurry to cash it. Oh, and he only wants cash or check for that specific reason…
I do not recommend going to him. When reviews seem to be too good to be true, they are…
FYI, I got the problem fixed for fraction of what he quoted. I ought to post his joke of the invoice so you all can see…

Have been a long time customer of another local shop, but thought I’d give Automotive ER a try based on these reviews I found a week ago.
Kelly had availability the very next day, had my brake job completed in less than 5 hours and my 15 year old 4Runner stops like it did when brand new.
Great service at a very reasonable rate. Highly recommend.

Hands down one of the best mechanic experiences I’ve ever had. I paid exactly what was quoted to me at the start (which was a fair price) for a full a/​c replacement, and the service was impeccable. Kelly and the rest of the crew were helpful, honest, and speedy. I’ll definitely go back next time.

Took my vehicle in for what was diagnosed by another shop as fairly expensive ($ 600+) repair for two different issues. Kelly and his team looked at my car, explained that fixing one issue would resolve the other. Resulted in a $ 370 savings to me.
I’d highly recommend Auto ER for fast, reliable, and HONEST work at fair prices. I’ll go back again.

We moved to Texas from another state and found Kelly at Automotive ER on Unilocal.I have never left his shop disappointed. If my car needs work then his bill comes in hundreds under what Google had estimated. His repairs last and he has done many checks and small fixes for free just because.
My neighbor just paid over $ 600 for a brake job at Pep Boys. I called Kelly to ask what he would’ve charged and he quoted under $ 300 at least.
Seriously. You cannot go wrong using Automotive ER.

After the dealer replaced my motor mounts, I still had vibration and grinding noise coming from my 2005 Mazda 3. I was not sure if it was the rotors or CV Joints (129k).
Dropped if off in the morning, got a call within 2 hours of what the problem was and a price to fix it. Picked it up later the same day with new CV joints and the car drives like new. Both the mechanic and I were left wondering why the dealer failed to mention that both CV joints were bad/​going out.
I will def go back! Fast, honest and inexpensive!
-.5 star for being cash only.

I came here based on Unilocal reviews and was not disappointed. My car wouldn’t start and was stuck in a parking lot down the road. I knew wherever I had it towed would end up doing the work since I was not about to have it towed all around town to get the best price. I self diagnosed that it was the starter and called around and although these guys wouldn’t give an exact price, the total came to below the ballpark range quoted.
Kelly was great about communicated, all via text, so I realize for some, that is not the preferred method. He kept me up to date and it was easy to ask him questions. He explained exactly what was happening and when. Car was delivered as promised on time and yes, they don’t take credit cards, but I knew I still have a checkbook for a reason, and this was it. These guys are trustworthy!