David’s Bridal

We purchased my daughter’s wedding dress at this location as well as 5 bridesmaids dresses and a flower girl dress. We had an appointment for the wedding dress. After an hour of trying on the sales person let me get out of the chair I was previously told not to get out of, to go find a dress for my daughter. I found a dress immediately. Once my daughter tried it on the sales person left us and we NEVER spoke to her again. It was like our time was up or something. We had to go to the long line at the register just to ask how to order it. There was no moment of excitement, no bell ringing… nothing. It was the most disappointing experience that we can never get back. I asked if we could try it on when the correct size came in and I was told it was okay if we didn’t come on a weekend. I just spent over $ 2500 and my daughter would not be allowed to try her dress on when it arrived? I have since been in several times for bridesmaids dress selection, to order dresses for out of town wedding party and to get shoes. EVERYTIME I have been ignored and sent to stand and wait, and treated so rudely. I don’t understand how this can be the tone at a store that is be making memories special. No one wants to go back to pick up dresses and no one will be returning for alterations. The managers do not seem to get along and there seems to be unhappiness with the staff. I wouldn’t be surprised if there was a high staff turnover. The employees are spoken to so harshly by the managers.

So, Manager helped out and i got my money back. They have good dresses and affordable but not a very good customer service that I like to get. Thanks so much for resolving my problem.

When walking in the door we were greeted by a sales associate asking if we had an appointment, which we didn’t. We were told that they were busy but we’re more than welcome to look for a bridesmaid dress and to let her know if we found any to try on. Once we found dresses to try on we went back to the sales associate and asked for a dressing room, which is when the attitude started. After trying on a few dresses we realized that none of those were going to work. My sister along with my 6 month old daughter went to go grab some other dresses. Many of the associates watched my sister struggle holding a 6 month old and 3 dresses and never offered to help. Then while my sister and daughter waited in the chairs outside the dressing room, she was asked to move out of the chair because another associate needed it for the family of a bride. Then while we waited to check out, 4 sales associates checked out «their» client and not one person stopped to help! Even the manager, Jessica D saw us and didn’t even stop to help! Finally an associate asked us what we needed and had to get the manager, Jessica D to help us. And all of this because we didn’t have an appointment. They need sales associates on the floor to help with just walk ins or they need to put a sign on the door that says NO WALK-​INS! I will never shop at the Davids Bridal in Frisco or any Davids Bridal at that matter ever again!!!

I ended up scheduling an appointment at this location simply because it’s the closest large store to where I’m at.
I was super hesitant given my past experience however I ended up getting a wonderful wedding consultant named Miranda. We got along great, she was super helpful and listened to the feedback I gave on each dress and ended up finding a dress that I actually liked!
I am deducting one star because:
1. I find it frustrating that they do not have any mirrors in their dressing rooms which makes them seem small, unwelcoming and forces you to leave the dressing room regardless of what the dress looks like on you.
2. Their tailor that I spoke with didn’t speak English very well so when I asked her questions I got weird answers that weren’t at all related to what I had asked. So much so that Miranda had to step in and offer an answer.

I came in here just to browse with my mom yesterday (4÷21÷15) and I ended up finding my dress and my wedding colors! When I walked in I was greeted by someone and was immediately helped by Deshani. She sat my down and asked me questions about my upcoming wedding. I told her the date and location. She then asked what colors I was using and I told her I was thinking about Emerald but not sure of another color. Then she asked what type of wedding gown I liked and what price range. I told her preferably under $ 500 and I like simple. So she brought out a ton of dresses for me to try on lol. So I tried on some which were really nice. Then, my mom picked out some for me to try on. My mom found some that were on clearance and I could take home that day. My mom found this beautiful dress, in my size, for about $ 350 and I loved it! It’s a beautiful ivory color, which I preferred. My dress fits me like it was made for me. I love it! Deshani was so incredibly helpful and I am so grateful. Also, Sabrina was so helpful and nice. She had some really great advice for my mother and I. I will definitely be coming back to this location for my alterations, shoes and my veil. I’ve already picked out the veil I love there. Even though I live in Fort Worth, I will make the trek to this David’s Bridal for everything I need.

I found my wedding dress here with the help of Nia. I knew what I wanted and she did her absolute best of showing me selections. She even recommended things I hadn’t even thought of. She seems to really love her job because it definitely shows. I’m so grateful I had someone like her to assist me.

I highly, highly recommend calling ahead and making an appointment if you need to actually try on a dress. The reason for this is that if you’re a «walk-​in» then none of the employees are allowed to assist you and there’s only one changing room that you’re allowed to use.
This combined with the fact that the place seems to always be full of angry /​frustrated /​crazy brides, mothers of the bride, and bridesmaids it makes it a pretty miserable experience if you don’t have an appointment.
That being said, I pity the employees here a lot because holyshit these girls are crazy, and RUDE. I think I got snapped at ten times while I was here. (once just because I had the nerve to look at myself in a mirror that another girl was standing NEAR but not actually looking at, and another because I took a picture for my friend and a girl was in the background). All I needed to do was pick up the bridesmaid dress style, try it on, and then order it in the right size/​color and it took over an hour because of how many people were here and the waiting line for the walk-​in dressing room.
It took a long time to place the order as well because they only had one register open for both pick-​ups, orders, and sales. Overall, it was a crazy experience, and all of the ladies I saw working there deserve a raise for what they deal with!

Stephanie was AMAZING. I fully admit to being a difficult bride-​to-​be, though not in the classic Bridezilla manner. Rather, I’m more of the type to want to elope to Vegas, but for a variety of reasons, I’m conforming to the traditional «Let’s dress up like Queen Victoria» kind of dress and wedding. I wasn’t sure what I liked, but had many strong opinions about what I didn’t like. Through all my whining and snarky comments, Stephanie showed superb professionalism and customer service and found a dress that was absolutely perfect for me.
Part of my difficulty is that the current fashion is largely strapless, but me wearing a size 18, strapless dresses don’t complement my body — or specifically my armpit fat. I had been discouraged flipping through the catalog, as I’d see a dress that I liked and then find that it wasn’t made in my size. (Really, my problem is, I think I’m incredibly attractive, like super-​model quality, and don’t like being reminded otherwise…) Stephanie listened to my expectations and found a nice range of styles, including some things that I didn’t think I’d look good in but was pleasantly surprised by. In the end she brought a dress that I am thrilled by!
David’s Bridal, as a business, is difficult to deal with. First, to make an appointment you need to go through the website. The day after registering for the website, my email was flooded with advertisements for bridal-​related services that I have no interest in. So prepare to spend some time unsubscribing from things and making new spam filters. Second, the automated voice is one of the most annoying recordings I’ve had to hear over and over again. It’s nasal and puts the emphasis on the wrong syllables. True, the intonation and accent of an automated voice is a fairly minor issue, but I’m petty and it made me dread calling the store. At this point I don’t want to do alterations through them because the phone system bothers me that much. So if you’re childish like me, be warned! Third, and related to the first issue, I wasn’t effectively notified when my dress arrived — because they sent an email which then got sucked into my spam filter with the dozens of other things they sent. I had to call the store (see #2 for how much I hated that!) to find out that my dress had already been waiting there almost a week. They said that they get too busy to be able to call people when the dress arrives — considering that takes under two minutes, I don’t buy that.
So, in summary, I complain a lot, but Stephanie is amazing. Go see her. Seriously.

Great experience! I came with a last minute request for a bridesmaid dress. They help me out trying to up dresses, not only 1 help me out but almost all the employees at the store. Great Customer service! I will be back. Thanks

My daughter and I went to Davids Bridal in Frisco on a Friday around noon. Our consultant and designer was Megan and she was very friendly professional and extremely knowledgeable about what looked good on my daughter and how to accessorize the look perfectly. Store manager Barbara also very nice in the whole atmosphere very upbeat and friendly. Very down to earth folk here no haughtiness for snobbery just nice people trying to help. Also they had a great selection in large sizes which was pretty amazing. Can’t recommend Megan enough if you go in you should ask for her for sure

I came in on a weekday early afternoon and was helped by Sarah. She was lovely and very eager to help choose a wedding dress. I also came alone with the intention of trying a ton of styles and just taking pictures to narrow it down when I bring my friends/​family. She was very encouraging and asked good questions to help narrow down our selection. Unfortunately, I fell in love with a dress not at David’s Bridal, but that’s not the store nor Sarah’s fault. I would recommend this location to a friend! It also helped I was the only customer in the store, so it did not feel stuffy or awkward standing in front of strangers. Timing is everything on your appointment.
Do be aware that they sell your contact info to vendors. That’s a pretty big downfall. I got 2 emails and a few phone calls from wedding vendors a few days later.

Been to this location 2 times before and every time I come there are no complaints.
The customer service is always really great here, no matter if you’re buying or trying. They are there to help you put things back and help you grab what you need. And they give you the full experience, if you need a push-​up bra, or shoes or anything to complete the look of the dress.
Both times that I’ve been here was to try on brides maid dresses. They have a wide selection and their store is generally clean, organized by sizes and the type of dress. The dresses that they have there are mostly for you to try on and if you wanted to actually buy, you can buy online for a brand new dress of the color you wanted and the size. sometimes they have promotions to have free shipping.
Although, the dresses are really expensive (a good brides maid dress is normally ~100−170) but the quality is nice and it fits very well on my body.
Overall, I would recommend this location. The customer service is very kind and they make sure that you can find the things that you need.

We just had an appointment and Brittany as a consultant. Just from a few words, she knew exactly what I was looking for. We ended up getting the third dress I tried on. I had 3 other appointment and ended up canceling them all. Brittany was very helpful and fun. Would definitely recommend the store and her as a consultant.

I made an appointment to shop for a wedding dress and a dress for my mother. We went in on a very busy Saturday afternoon, and we arrived early, so we did have to wait about fifteen minutes to meet with the consultant. We were greeted as soon as we walked in, though, and were welcomed to look through the bridal party dresses for items for my mom. As we started to gather items, an associate named Nicole came over to us and asked if we needed a fitting room and to take our items back for us so that we didn’t have to hold them while we were looking. We thanked her and said yes, and that we were just waiting for our appointment time. Nicole immediately went to check on the status of my appointment, and came back to let us know that she was going to be helping us as my original consultant was still with the appointment before me.
She showed us back to a room right away, and made sure to place my mom and I next to each other, and then went to get our information. While we were waiting, my mom went ahead and started trying on some of the styles that we had picked out. We are both plus size ladies, and not only were there dresses in the right size to try on, but there were several styles that fit and looked nice. When Nicole got back to us, she was able to help my mom identify the styles that she liked and didn’t like, and then come up with a couple more dresses to try. She was very helpful talking us through the styles and options of the dresses, and my mom found a dress that she really liked (and it was not at all what she would have picked for herself!)
Then it was my turn. I felt that Nicole really listened to my ideas, and all of the dresses that I tried on during the appointment were picked by Nicole based on what I said that I wanted. Nicole picked the first dress that I tried on — a simple A-​line that I had originally looked past. But Nicole put me in the dress and then went and grabbed several belts and sashes for me to try on with it — it completely transformed the dress! Suddenly the very simple A-​line was a chic, modern, and glamorous wedding gown. She even brought me the perfect shoes to match it! She has an absolute gift for picking out exactly what you are asking for, even going so far as to create the perfect dress using accessories.
Since this was my first time trying on any wedding dresses, I did not end up purchasing that day. However, I am planning on going back in for a second appointment with Nicole and bringing my bridesmaids with me, because I know that she will help us find the perfect dresses!
I have to say that this has not been my first David’s Bridal experience, and I have been to this location in the past to shop for formals and special occasion dresses. I have always had a good experience here, but this time I had to leave a review because Nicole really was a wonderful consultant and anyone buying a dress at DB is lucky to get an appointment with her!

Amazing experience here. I came in on a Sunday and there’s a big sale going on in the store too. To my surprise I received an excellent customer service.
Megan was my consultant. She took her time with me and gave me great advice on each dresses I tried on. She was not bothered at all by me asking for something else or to place an accessorie on me to see how it matched the dress or my whole look. She was super patient and very professional.
I just love how the store was able to help me find out what’s was the best for me, and that they gave me so many options so that I could have the best version of my dress possible. I highly recommend coming here.

When I started planning my wedding, I didn’t think my dress was that important. I figured whatever looks good, I will take! I valued other areas more such as photography and food. Let’s just say that my visit was not what I expected.
My first experience was above and beyond my expectations! The lady that helped me try on my dresses was wonderful, friendly, and very positive. When I tried on the dress that I ended up purchasing, tears ran down my cheeks! I knew it was the one and definitely outside of my price range. I had to have it!
I went in for two fittings and all day was great at explaining everything that needed to be done. Of course anything wedding is expensive but you pay for the quality of service, and my Opinion. Alba and the rest of the staff was great!
I happened to speak with Christina, the store manager, when I came in to pick up my dress. she educated me on the designer, helped me with my shoes, jewelry etc. she was more than helpful! I think I could have the closed down the place with her.
I also got my shoes and my flower girl dress there. Great decision. I would highly recommend David’s bridal!

I had my appointment 7÷5÷14 and was extremely pleased with every aspect of it. I took my mom and sister with me and we were all treated with great service. My consultant was Lacey and she had my favorites that I bookmarked online printed out and ready to go. The longbra/​slip they provided were clean and I like that the dressing rooms are towards the back. There is plenty of space for the people with you (I wouldn’t recommend bringing more than 3 – 4 people.)
Lacey complimented the styles I had picked and answered all questions that we had about ordering certain sizes, delivery of the dress, and alterations. I was pretty sure I had found my dress but we still had another appointment at a different store near by, but Lacey was able to make a come back appointment for the same day so I could make sure I loved the dress. Well we couldn’t get back to David’s Bridal fast enough! I tried on the dress one more time and didn’t want to get out of it!
We ordered it and we even had time to let my sister try on some bridesmaid dresses. I was pleased with the price and the wonderful sale they were having. We plan to come back to buy all the bridesmaid dresses there. They also offer incredible discounts on other wedding needs like invitations and the discounts for their partners and affiliates. As we left the store manager Christina came over and she was so pleasant and made sure we had a good visit. I definitely recommend making your appointment with this location! Thank you David’s Bridal Frisco!

After trying on a bridesmaid dress, ordering it in the correct color, waiting to receive it, finding it was a littttle too snug in some parts, and paying for alterations… I was super disappointed to try the dress on again and find it STILL was too snug in some areas and too loose in others. Worse? The alterations lady asked if it was possible for me to LOSE WEIGHT before the event. (Which is just none of your business. I am perfectly happy with my body, and it’s insulting to suggest that to a customer!)
I went ahead and wore it anyway, since the design of the dress mostly hid the snug bits. Halfway through the reception, my dress was all bunched up underneath… turns out she had altered the dress, but not the lining. My mom and I ripped the seams of the lining and suddenly it fit perfectly.
So — the alterations were incorrect and they told me I should try to lose weight to fit in a dress. No thanks, David’s Bridal.

I love David’s Bridal as a whole. but not this location! I don’t know of they’re franchises or what, but this one seems subpar to most of the others I’ve done business with. I’ve only been to this location twice, first time to look for my dress and the second time was to accompany a friend who was looking for shoes. So, my experience was lame. I was actually ready to find something and make a purchase. I had a beach wedding so something simple was what I wanted. No one greeted us upon entry, which was weird because they usually have someone sitting right there by the door. I figured a consultant would come by soon. but nope. Browsed and walked out 15 minutes later without anyone knowing we were even there. So fast forward a year, I come with my friend to find a pair of white shoes for her big day. She literally decided to get married and wanted the wedding in less than a weeks time away, so she wasn’t being picky at all. So we go to the shoe section towards the back and she selects three styles. #1 is out of her size, #2 is missing some jewels on the shoe, and pair #3 had dirt smudges. Only pairs they had left in her size. The lady pretends not to even notice the defects when we pointed them out. which was crazy because they were very obvious. My friend asks if they can give her a small discount if she takes one of the defective/​dirty shoes and the answer was a big fat no. So we got out of there as fast as we could. AND she ended up finding similar non-​dirty shoes elsewhere for way less. So yeah, obviously this location needs to get it together.

I’ve been to a couple David’s Bridal in my time. I’m along for the ride as The Wife goes and gets fitted for her bridesmaid dress.
I can’t really comment much on the service. I was nearby when The Wife was asked if she had a fitting room. I thought that was a nice touch. The employee just walked up to her and asked to make sure she’d have one when she needed to try something on.
It kind of is chaotic in there, but it’s not like everyone’s running around with their arms in the air, yelling bloody murder. It’s just a lot of people in there. It was a Sunday afternoon around 2 and I’d say there were probably at least 20 people, maybe even 30 people in there.
I stood with The Wife for about 5 – 10 minutes and then looked for a place to sit. I walked up to the «welcome desk» and asked them if I could sit on the tall chairs near the entrance.
«Sure! Be my guest! It’ll only cost $ 5/​hour.» She went further to say that if I was going to wait long, I could go to a nearby restaurant that had sports on the TVs and had a bar. I thought that was super nice. I was waiting for a phone call, so I just took a seat and played some Squiggly Sudoku.
Later, I needed to use the restroom. The restroom is nice and clean. I think it’s not used as much as the ladies restroom, so it should be cleaner… Who knows. It’s in the back behind the curtain next to dressing room 8.
I suppose if I was getting married and was trying to get everything I wanted from a store that tries to cater to the masses, maybe I’d give this place 1 star too, but it seemed just fine to me.
The Wife said that it was busy and it took away from the personal service you’d get if it weren’t so busy, but all-​in-​all, it was fine. Not excellent but she got the job done.