Verizon

Our experience here was awesome! We came here after a horrible experience at another Verizon store on blackstone. We were helped by Zulema. She was so friendly and helpful. We ended up having somewhere to go and wouldn’t be able to purchase our new phones that night– Zulema made an appointment with us for the next day and when we got there the store was packed but she was there waiting for us and we didn’t have to wait in line! The process of switching carriers/​phones is never fun, but Zulema made the process very smooth! I will definitely only be using this Verizon store from now on.

Do not go to this Verizon store! I wish I had read the reviews here before I did. It would have saved me a lot of time, trouble and money. Here is what happened to me. After 15 years with a different cell carrier, I decided to switch to Verizon for better signal strength. I went to this store and was helped by Michael S. It was a horrible experience and he did not tell me the truth multiple times. I bought an iPhone 6 and tablet for my child. Michael S. said it would be no problem to port my cell number that I had for 15 years to Verizon. Said he did it everyday. He said it would take 24 – 48 hours for the number to transfer and start working on my new iPhone. He gave me his card and cell no. if I had problems. Well, 48 hours later, my number still had not transferred to my new phone. I called Michael S. and he said he had a friend that worked for my old cell company and he would go to work early and call his friend and check what the hold up was and why the old carrier had not «authorized» the transfer and then call me back. I waited a day and Michael S. never called me. I call Michael S. again. He tells me the store was busy so he did not make the call. In other words, once he made the sale then the customer is unimportant. He never followed up. I go back into the store and deal with Michael S again and give him my information again. He takes my phone, disappears into a back room, comes back 20 minutes later and says the port request «has gone through this time» and it should work in 4 hours. He blames my old cell carrier and says «they have to authorize it.» Yet another lie. 48 hours later, my number still is not working. I call the store again and I speak with Keith (Asst. Manager) because Michael S. is not there. Keith tells me there is nothing I can do, blames the old carrier and says I just have to wait and there is no other manager I can speak to. He never follows up either on why the port request isn’t working. I go on vacation/​business trip and do not have time to deal with this. Get back and it has now been 30 days since I switched to Verizon and my cell phone no. is still not working. I call my old cell carrier to find out why the port request has not been authorized. They tell me that port requests are automatic as long as the information is entered correctly. I call Verizon customer service. Nice woman in Connecticut at customer service helped me. It turns out that Michael S. never set up the account correctly, never followed up, and neither did the Asst. Manager Keith. It was Verizon’s fault the whole time. It cost me 10 hours of phone calls, trips to the store, working with customer service to get my account set up correctly and the port request processed correctly. Plus, I had to keep my old number active so I was paying for two cell phones. Verizon only credited me a lousy $ 46, less than they said they would. It cost me a lot more than that due to Verizon’s mistake. I will never set foot in this store again and I will leave Verizon the first chance I get. Stay away from this store! They will not tell you the truth. They will not help you after they have your money. Horrible customer service. They only care about selling you a phone and taking your money. Totally and completely unprofessional.

I usually hate walking into a Verizon store and our Walnut Creek store is a nightmare, but this was a actually a great experience.
Jade was awesome. Took her time and explained the products. Great job Jade!!!

I was so excited to buy a new iPhone. As soon as it was purchased they threw me out of the store! I hadn’t even activated it yet. I asked the manager why I was no longer being helped. He said they were too busy & I would have to sign up for classes. There were only 2 other people waiting in line. I was surprised I would not get help because the couple next to me had 2 employees bending over backwards to help them. I went to Sam’s Club & they ended up helping me. I also had to spend 1 ½ hours on the phone with Verizon to trouble shoot problems activating my new phone. I have reported this store to Verizon to improve their public relations.

The greeter was a jerk. The older man who obviously has no idea how to talk to customers, avoid him. Thanks for making me hate Verizon you asshole. Go find another job.

I guess they don’t understand the power of mass media, here is what I went through with them. I had insurance on my phone, went in to this store because one of their sales people is outstanding. Manager MATT ask what they could help me with, showed him my phone which had slipped out of my hand and cracked the glass. His first words were you can go online or call this number we don’t fix them. As you may guess I asked him what I paid them 7 dollars a month for, his response was oh don’t forget the deductible which is $ 99.99. His words were maybe I can get you and emergency phone. So in essence not worth their time and as for my phone I would be better to buy a new one. What I think Mr. Matt may have figured out by now is my company has many phones thru them, time to start looking for a new carrier. Great customer complaint service, remember «Problems are only opportunities»
Verizon insurance plan is a scam, do not get it.

This is the worst corporate Verizon store that I have been into
Why…their management…“Keith”.
They don’t know (but perhaps they do know… and don’t promote it because they work on commission) and are unwilling to research the «loyalty programs» offered by Verizon to some existing customers.
When a different corporate Verizon store made a loyalty offer to me and Costco made that same «loyalty» offer to me I called 1 – 800 Verizon to confirm that offer. 1 – 800 Verizon confirmed that I was in fact entiltled to that Loyalty offer with my upgrade. So, why are Keith and his staff unwilling to do so?
I dug a bit deeper at the Regional Manager level (Scott xxxxx)…and he even acknowledged that he was aware of the special loyalty offer to some existing customers as I mention above and apologized that Keith and his staff were difficult to work with and apologized to me how I was treated.
He suggested that I find a different store and not do business with this store again.
I did take that advice from Scott the Regional Manager and went to yet a different corporate Verizon store to accomplish my upgrade and receive the loyalty offer I was entitled to, which is good for life.
If you ever have a complaint send me a message and I will provide you with the Verizon Regional Manager name and phone number.

Bought a smart phone almost two years ago, had a positive experience with a helpful and patient employee. Not sure where that guy went, as went in last week and was deeply disappointed in the customer service.
This employee was overly nonchalant, used a lot of technical (and verizon-​specific) language, got irritated when I had questions regarding what he meant (and to define these terms) and then wanted to have a power struggle arguing about which stores in the area were real verizon stores vs retailers. Please, I have better things to do with my time. Left because I refused to buy anything at that location.
Ended up going to the location down the street which was a much better experience.