The UPS Store

Try to send a package out ASAP and drop off a package on Saturday, but somehow it missed the truck on Monday. Come on, it is now causing delay due to staff negligence. Will see if it goes out today.
update: Turns out the package did send out, just the online tracking never gets updated until it is out for delivery.

Just visit the store for simple drop off since it was closest UPS drop off place. Thank God I did not have to deal with these guys. If I have to talk to staff for any reason I will try further store with at least have moral staff. Eddy. You don’t talk spit out «What the Hell» infront of customer. Fire this guy please for your own business sake.

This place has DISGUSTING CUSTOMER SERVICE. STAY AWAY!!! I went in to talk to some guy named Edward to pick up a package released by my sister. He told me that he wasn’t the one on the phone and that some other guy named «Tim» conveniently was on break when I came in but he was the one who spoke to my sister and TOLD her his name was Edward. Later turns out that «Tim» was the one sitting at the computer eating his lunch and wasn’t professional enough To stand up for himself. At first when my sister called they said the package wasn’t there. Later it magically shows up when I showed up to pick up. How convenient is that? Considering it was sent from and expensive merchant… Needless to say «Edward» said that he can’t release the package since it’s their «policy». But on the phone told my sister «just send her in». I called Ups and they said this «policy» was incorrect. Manager Kathy was cursing at me in Chinese and telling me about how UpS is not «above them» and to «have fun trying to get my package». Needless to say I will NEVER enter this nasty business again! This place will be reported to the better business bureau and this doesn’t end here! Absolutely the most horrible, unprofessional, lying and offensive people I have ever dealt with. No wonder the one star.

Horrible horrible horrible service! All they know how to do is just ask for money but when it comes on giving service this place and the people are a big fat zero!!! We have been a customer for several years and these people make us go twice for every package delivered. As they constantly forget giving us our packages. Management sucks and these people are greedy owners who just take money but don’t want to give money’s worth. I’m canceling my service. Stay away from these people!

My friend mailed a couple pieces of paper within the US and those guys charged her $ 40+ !!! They explained it to her it’s second day shipping by air but when she tracked the mail those guys didn’t ship until three days later!!! Wonder why they’re still open.

This is the worst store to have your package shipped from. They have never lost my package ever when I shipped textbooks and merchandise back to the company. The only time this happened was last Saturday. It’s funny how the main item inside my padded envelope was missing. How do you blame the customer and be quick to defend yourself and say «we only seal it and ship it.» If that was the case then it shouldn’t be lost. If the whole package was lost then that’s a completely different problem. The manager even told me not to seal it when I was going to seal it myself. Thought I could trust them, but they just lost my trust. Never shipping my packages with them ever again!!!

I keep running from one horrible experience into another with this miserable con job of a company.
First delivery attempt: 2:30 pm weekday (house is empty, 95% of Americans are employees who are bound to a MINIMUM regular shift from 9 to 5) UPS are unaware of the fact. RESCHEDULED.
Second delivery attempt: 11:14 am weekday (YOU’RE JOKING RIGHT? 95% of Americans are employees who are bound to a MINIMUM regular shift from 9 to 5) UPS are unaware of the fact. RESCHEDULED.
Third delivery attempt: 4:29 pm weekday (NOW THIS IS A JOKE!) Package returned to FACILITY. GO PICK IT UP FROM THERE. Now I become the driver, collector and mailman, even though Sender had paid a S****load of money for this world class service.
I accept my destiny, take my shower, cancel my dentist appointment on Saturday morning, take my shower, get dressed and drive for 45 minutes to their facility. SORRY, WE DON’T WORK ON WEEKENDS, and Apologies for the outdated information on our website stating that we’re open from 9 to 3 on Saturdays.
And on the Seventh day, GOD rested and the package was returned to sender.

This is the last time I’m giving business to this location. Have gone there several times before and although their customer service was always lacking, I overlooked it because the transactions were straight forward (already printed UPS labels on boxes that were simply dropped off). However, I recently had to send in my passport renewal and as you can understand, pretty important documents are involved and I wanted to make sure I am able to track the package.
After I hand them my package, I ask the lady behind the counter what the tracking number is, she tells me it’s the number in the upper right hand corner of the «parcel shipping order» receipt she gave me. It didn’t look right because the number is only 8 digits but she was so abrupt and I figured she would know what she’s talking about so I left.
2 days later, I go on
to try to track the shipment and the number was invalid. Annoyed, I call the store up and they weren’t apologetic in the least. Furthermore, they spent over 5 minutes looking up my order. At this point I’m getting pretty upset because I really need my passport back ASAP for an upcoming trip and these people are not helping.
Finally, he finds my package and tells me that «this is USPS». Apparently UPS does not ship to PO BOXES. That’s ALL he says for the next 3 minutes he had me on hold and had me worrying my package is lost somewhere!!! He just kept saying «hold on a minute». How inconsiderate is THAT!!! Why didn’t they tell me this when the package was dropped off 2 days ago I have no idea.
Finally he says do you have a pen and paper and proceeds to rattle off a tracking number for me to copy down (yes, a REAL tracking number at last) and tells me that the package will be delivered end of the day. Apparently they ended up shipping my package via USPS. Which I could’ve done myself if they had told me from the beginning and it would have cost me ¹⁄₃ of what they charged and none of the grief.
He topped off the service by hanging up on me after I said «Thank you».

I am not sure if its possible to write this review and give the UPS on Union Turnpike 0 stars but I am certainly going to try. The service was horrible. They were so rude and its terrible because I am sure they get a lot of their business from the local college community. I will definitely not return there anytime soon and I hope they get a change of management soon. To send the package, it was also ridiculously expensive and they were not willing to help me with the package since it was quite large and failed to say thank you after I payed the shipping fee. I am also convinced that they failed to include the St. John’s discount although I showed my school ID. Overall, it was a terrible experience and I highly recommend that if you are a student please plan enough time to go to the postal room located on campus.

Went in to send a small box 2lbs. Asked for UPS Ground. It came out to $ 16. I was a little taken back but I know UPS is costly… Well. I get my receipt, I head home. Later I check the receipt and it turns out it’s for USPS?!! The guy there sold me USPS when I asked for UPS GROUND… In a UPS STORE?! USPS has the worst tracking system let alone $ 16 for USPS Priority when it is only $ 6.00 with their USPS box. So I called up and spoke with Johnnie and I’m told it’s too late to do anything about it. Last time I ever go there, but UPS customer relations will be hearing from me shortly.